Trong h\u01a1n 50 n\u0103m qua Nh\u1eadt B\u1ea3n \u0111\u01b0\u1ee3c bi\u1ebft t\u1edbi v\u00ec s\u1ea3n ph\u1ea9m ch\u1ea5t l\u01b0\u1ee3ng tuy\u1ec7t h\u1ea3o do h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00ed h\u1ed9i t\u1ee5 v\u00e0o m\u1ecdi chi ti\u1ebft. Nh\u1eadt B\u1ea3n c\u0169ng l\u00e0 n\u01a1i sinh ra “C\u1ea3i ti\u1ebfn qui tr\u00ecnh” hay nguy\u00ean l\u00ed \u201cKaizen\u201d \u0111i\u1ec1u g\u00e2y h\u1ee9ng kh\u1edfi cho nhi\u1ec1u c\u00f4ng ti th\u1ebf \u0111\u1ec3 ch\u1ea5p nh\u1eadn n\u00f3 trong c\u01a1 x\u01b0\u1edfng c\u1ee7a h\u1ecd. Nh\u01b0ng ng\u00e0y nay, m\u00f4 h\u00ecnh ch\u1ea5t l\u01b0\u1ee3ng n\u00e0y \u0111ang s\u1eafp s\u1ee5p \u0111\u1ed5.<\/p>\n
Trong v\u00e0i n\u0103m qua, c\u00e1c c\u00f4ng ti Nh\u1eadt B\u1ea3n h\u00e0ng \u0111\u1ea7u nh\u01b0 Kobe, Mitsubishi, Nissan, Takata, v\u00e0 Subaru t\u1ea5t c\u1ea3 \u0111\u1ec1u th\u1eeba nh\u1eadn r\u1eb1ng h\u1ecd \u0111\u00e3 ph\u1ea1m nhi\u1ec1u “sai l\u1ea7m” li\u00ean quan t\u1edbi ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m c\u1ee7a h\u1ecd. Ch\u1eb3ng h\u1ea1n, Takata \u0111\u00e3 s\u1ea3n xu\u1ea5t tr\u00ean 50 tri\u1ec7u t\u00fai kh\u00ed xe h\u01a1i m\u00e0 c\u00f4ng ti bi\u1ebft b\u1ecb khi\u1ebfm khuy\u1ebft nh\u01b0ng v\u1eabn \u0111\u1ec3 v\u00e0o trong xe \u0111\u1ec3 \u0111\u01b0\u1ee3c b\u00e1n tr\u00ean to\u00e0n th\u1ebf gi\u1edbi. Mitsubishi c\u0169ng l\u00e0m gi\u1ea3 d\u1eef li\u1ec7u ti\u1ebft ki\u1ec7m nhi\u00ean li\u1ec7u tr\u00ean m\u1ed9t s\u1ed1 xe \u0111\u1ec3 \u0111\u00e1p \u1ee9ng y\u00eau c\u1ea7u c\u1ee7a ch\u00ednh ph\u1ee7.<\/p>\n
\u0110\u1ecdc c\u00e1c tin n\u00e0y l\u00e0m cho t\u00f4i t\u1ef1 h\u1ecfi t\u1ea1i sao m\u1ed9t n\u01b0\u1edbc t\u1ef1 h\u00e0o th\u1ebf v\u1ec1 truy\u1ec1n th\u1ed1ng ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a n\u00f3 \u0111\u00e3 cho ph\u00e9p ki\u1ec3u ho\u1ea1t \u0111\u1ed9ng v\u00f4 \u0111\u1ea1o \u0111\u1ee9c n\u00e0y x\u1ea3y ra? Tu\u1ea7n tr\u01b0\u1edbc, khi b\u1ea1n t\u00f4i, gi\u00e1o s\u01b0 Akira t\u1edbi th\u0103m, t\u00f4i \u0111\u00e3 h\u1ecfi v\u00e0 \u00f4ng \u1ea5y gi\u1ea3i th\u00edch: \u201c\u0110\u00f3 l\u00e0 tham c\u1ee7a nh\u1eefng ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o c\u1ee7a m\u1ed9t s\u1ed1 c\u00f4ng ti \u0111\u1ec3 gi\u1ea3m chi ph\u00ed v\u00e0 t\u0103ng l\u1ee3i nhu\u1eadn b\u1eb1ng vi\u1ec7c lo\u1ea1i b\u1ecf qui tr\u00ecnh ch\u1ea5t l\u01b0\u1ee3ng m\u00e0 h\u1ecd coi l\u00e0 kh\u00f4ng c\u1ea7n thi\u1ebft. Thay v\u00ec s\u1eeda v\u1ea5n \u0111\u1ec1 khi ch\u00fang x\u1ea3y ra, nhi\u1ec1u ng\u01b0\u1eddi qu\u1ea3n l\u00ed b\u1ecf qua ch\u00fang v\u00e0 \u0111\u1ec3 c\u00f4ng nh\u00e2n c\u1ee7a h\u1ecd gi\u1ea3i quy\u1ebft ch\u00fang b\u1ea5t k\u00ec ch\u1ed7 n\u00e0o h\u1ecd c\u00f3 th\u1ec3 gi\u1ea3i quy\u1ebft. B\u1eb1ng vi\u1ec7c kh\u00f4ng ch\u1ecbu tr\u00e1ch nhi\u1ec7m cho c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd m\u00e0 \u0111\u1ec3 tr\u00e1ch nhi\u1ec7m v\u00e0o c\u00f4ng nh\u00e2n m\u1ee9c th\u1ea5p nh\u1ea5t gi\u1ea3i quy\u1ebft ch\u1ea5t l\u01b0\u1ee3ng, to\u00e0n b\u1ed9 h\u1ec7 th\u1ed1ng s\u1ee5p \u0111\u1ed5.\u201d<\/p>\n
\u00d4ng \u1ea5y than: \u201cNg\u00e0y nay nhi\u1ec1u ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o c\u00f4ng ti kh\u00f4ng gi\u1ed1ng nh\u01b0 nh\u1eefng ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o trong qu\u00e1 kh\u1ee9c, v\u00ec h\u1ecd ch\u1ec9 ch\u0103m nom v\u1ec1 ti\u1ec1n. H\u1ecd kh\u00f4ng bi\u1ebft th\u1ebf h\u1ec7 tr\u01b0\u1edbc \u0111\u00e3 \u0111\u1ed5 bao nhi\u00eau n\u1ed7 l\u1ef1c \u0111\u1ec3 x\u00e2y d\u1ef1ng l\u1ea1i n\u01b0\u1edbc Nh\u1eadt B\u1ea3n sau th\u1ebf chi\u1ebfn 2. H\u1ecd kh\u00f4ng bi\u1ebft to\u00e0n th\u1ec3 th\u1ebf h\u1ec7 \u0111\u00f3 \u0111\u00e3 ph\u1ea3i hi sinh v\u1ea5t v\u1ea3 th\u1ebf n\u00e0o \u0111\u1ec3 l\u00e0m cho Nh\u1eadt B\u1ea3n tr\u1edf th\u00e0nh c\u01b0\u1eddng qu\u1ed1c kinh t\u1ebf c\u1ee7a th\u1ebf gi\u1edbi. H\u1ecd ch\u1ec9 ngh\u0129 v\u1ec1 vi\u1ec7c l\u00e0m ra ti\u1ec1n cho b\u1ea3n th\u00e2n h\u1ecd. Trong qu\u00e1 kh\u1ee9, c\u1ea3 ng\u01b0\u1eddi qu\u1ea3n l\u00ed v\u00e0 c\u00f4ng nh\u00e2n \u0111\u1ec1u \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o t\u1ed1t v\u00e0 ch\u0103m nom v\u1ec1 danh ti\u1ebfng c\u1ee7a c\u00f4ng ti nh\u01b0ng ng\u00e0y nay m\u1ecdi th\u1ee9 thay \u0111\u1ed5i. Kh\u00f4ng c\u00f3 l\u00f2ng t\u1ef1 h\u00e0o, kh\u00f4ng c\u00f3 tr\u00e1ch nhi\u1ec7m m\u00e0 ch\u1ec9 c\u00f3 tham lam. V\u00ec kh\u00f4ng c\u00f2n vi\u1ec7c l\u00e0m \u0111\u01b0\u1ee3c \u0111\u1ea3m b\u1ea3o do c\u00f4ng ngh\u1ec7 m\u1edbi nh\u01b0 robots, tr\u00ed kh\u00f4n nh\u00e2n t\u1ea1o, m\u1ecdi ng\u01b0\u1eddi lo ngh\u0129 v\u1ec1 vi\u1ec7c l\u00e0m c\u1ee7a h\u1ecd. Khi \u0111\u1ea1o \u0111\u1ee9c c\u1ee7a h\u1ecd gi\u1ea3m xu\u1ed1ng, ch\u1ea5t l\u01b0\u1ee3ng c\u0169ng v\u1eady. Nhi\u1ec1u c\u00f4ng nh\u00e2n nh\u00ecn ng\u01b0\u1eddi kh\u00e1c b\u1ecb sa th\u1ea3i v\u00e0 h\u1ecd s\u1ee3 r\u1eb1ng c\u00f9ng \u0111i\u1ec1u \u0111\u00f3 c\u00f3 th\u1ec3 x\u1ea3y ra cho h\u1ecd n\u1eefa cho n\u00ean c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd b\u1ecb \u1ea3nh h\u01b0\u1edfng v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng \u0111i xu\u1ed1ng. Th\u1ebf h\u1ec7 tr\u1ebb h\u01a1n quan s\u00e1t b\u1ed1 m\u1eb9 h\u1ecd l\u00e0m vi\u1ec7c v\u1ea5t v\u1ea3 th\u1ebf v\u00e0 h\u1ecd kh\u00f4ng mu\u1ed1n \u0111i theo h\u00ecnh m\u1eabu \u0111\u00f3, h\u1ecd h\u1ecfi: \u201cB\u1ed1 m\u1eb9 ch\u00fang em l\u00e0m vi\u1ec7c v\u1ea5t v\u1ea3 th\u1ebf, hi sinh m\u1ecdi th\u1ee9 v\u00ec c\u00e1i g\u00ec? Khi nhi\u1ec1u ng\u01b0\u1eddi tr\u1edf n\u00ean v\u1ee1 m\u1ed9ng v\u1edbi c\u00f4ng vi\u1ec7c v\u00e0 \u0111\u1ea1o \u0111\u1ee9c, m\u1ed9t s\u1ed1 nh\u1eadn ch\u00ecm b\u1ea3n th\u00e2n h\u1ecd v\u00e0o c\u00e1c tr\u00f2 ch\u01a1i video v\u00e0 nh\u1eefng thi\u1ebft b\u1ecb gi\u1ea3i tr\u00ed kh\u00e1c. \u0110\u00f3 l\u00e0 vi\u1ec7c ph\u00e1 v\u1ee1 ni\u1ec1m tin v\u00e0o vi\u1ec5n ki\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a h\u1ecd cho t\u01b0\u01a1ng lai v\u00e0 \u0111i\u1ec1u \u0111\u00f3 s\u1ebd r\u1ea5t kh\u00f3 s\u1eeda l\u1ea1i.<\/p>\n
T\u00f4i ngh\u0129 s\u1ebd c\u00f3 th\u1eddi gian gay go n\u00e0o \u0111\u00f3 trong v\u00e0i th\u1eadp k\u1ec9 t\u1edbi c\u1ee7a \u00e1c m\u1ed9ng tr\u01b0\u1edfng th\u00e0nh s\u1ed1 kh\u00f4ng.\u201d<\/p>\n
<\/p>\n
—English version—<\/p>\n
<\/p>\n
The end of quality model?<\/p>\n
For over 50 years Japan is known for its excellent quality products due to the management system that focuses on every detail. Japan is also the birthplace of the \u201cProcess Improvement\u201d or \u201cKaizen\u201d principle that inspires so many companies to adopt it in their factories. But today, this quality model is about to collapse.<\/p>\n
In the past few years, top Japanese companies such as Kobe, Mitsubishi, Nissan, Takata, and Subaru have all admitted that they made many \u201cmistakes\u201d regarding their product quality. For example, Takata produced over 50 million car airbags that the company knew to be defective but still put in cars to be sold worldwide. Mitsubishi also falsifying fuel-economy data on some cars to meet government requirements.<\/p>\n
Reading these news makes me wonder why a country so proud of its quality tradition has allowed this type of unethical activities to happen? Last week, when my friend, professor Akira came to visit, I asked and he explained: \u201cIt is the greed of leaders of some companies to reduce costs and increase profits by eliminating quality processes that they considered not necessary. Instead of fixing problems when they happen, many managers ignored them and let their workers deal with them whenever they could. By not be responsible for their work but put the responsibility to the lowest level workers to deal with quality, the entire system collapse.\u201d<\/p>\n
He lamented: \u201cToday many company leaders are not like past leaders, as they only care about money. They do not know how much efforts the previous generation has put in to rebuild Japan after the world war 2. They do not know how hard an entire generation has to sacrifice to make Japan become a world\u2019s economic power. They only think about making money for themselves. In the past, both managers and workers are well-trained and care about the reputation of the company but today everything change. There is no pride, there is no responsibility but only greed. Since there is no more job guarantee due to new technology such as robots, artificial intelligence, everyone is worried about their job. As their morale decrease, so is the quality. Many workers watched others who were laid off and they are afraid that the same thing may happen to them too so their works suffer and quality goes down. The younger generation watched their parents work so hard and they do not want to follow that pattern, they asked: \u201cMy parents work so hard, sacrifice everything for what? As many becoming disillusion with work and morale, some immerse themselves in video games and other entertainment devices. It is a breakdown of belief in their quality vision for the future and it will be very difficult to fix.<\/p>\n
I think there will be some tough time over the next several decades of a zero growth nightmare.\u201d<\/p>\n
<\/p>\n
<\/p>\n","protected":false},"excerpt":{"rendered":"
Trong h\u01a1n 50 n\u0103m qua Nh\u1eadt B\u1ea3n \u0111\u01b0\u1ee3c bi\u1ebft t\u1edbi v\u00ec s\u1ea3n ph\u1ea9m ch\u1ea5t l\u01b0\u1ee3ng tuy\u1ec7t h\u1ea3o do h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00ed h\u1ed9i t\u1ee5 v\u00e0o … <\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16,3],"tags":[],"class_list":["post-5740","post","type-post","status-publish","format-standard","hentry","category-nha-doanh-nghiep","category-quan-li-he-thong-tin"],"_links":{"self":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts\/5740","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=5740"}],"version-history":[{"count":1,"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts\/5740\/revisions"}],"predecessor-version":[{"id":5741,"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts\/5740\/revisions\/5741"}],"wp:attachment":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=5740"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=5740"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=5740"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}