M\u1ed9t sinh vi\u00ean vi\u1ebft cho t\u00f4i: \u201cEm t\u1ed1t nghi\u1ec7p v\u1edbi b\u1eb1ng c\u1eed nh\u00e2n trong Qu\u1ea3n l\u00ed kh\u00e1ch s\u1ea1n th\u00e1ng b\u1ea9y v\u1eeba r\u1ed3i nh\u1eefng kh\u00f4ng th\u1ec3 t\u00ecm \u0111\u01b0\u1ee3c vi\u1ec7c l\u00e0m. Tu\u1ea7n tr\u01b0\u1edbc m\u1ed9t kh\u00e1ch s\u1ea1n qu\u1ed1c t\u1ebf l\u1edbn \u1edf n\u01b0\u1edbc em c\u00f3 m\u1ed9t v\u1ecb tr\u00ed m\u1edf ra nh\u01b0ng y\u00eau c\u1ea7u tri th\u1ee9c trong ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00ed kh\u00e1ch s\u1ea1n. Em ch\u01b0a bao gi\u1edd nghe n\u00f3i t\u1edbi “ph\u1ea7n m\u1ec1m cho kh\u00e1ch s\u1ea1n” v\u00e0 \u0111\u00e0o t\u1ea1o c\u1ee7a em kh\u00f4ng d\u1ea1y cho em c\u00e1i g\u00ec v\u1ec1 ph\u1ea7n m\u1ec1m. Em quen thu\u1ed9c v\u1edbi m\u00e1y t\u00ednh c\u00e1 nh\u00e2n v\u00e0 bi\u1ebft c\u00e1ch d\u00f9ng ph\u1ea7n m\u1ec1m c\u1ee7a Microsoft. Em th\u1ef1c s\u1ef1 c\u1ea7n vi\u1ec7c l\u00e0m n\u00e0y v\u00ec em tin r\u1eb1ng em \u0111\u1ee7 ph\u1ea9m ch\u1ea5t cho v\u1ecb tr\u00ed n\u00e0y ngo\u1ea1i tr\u1eeb \u0111i\u1ec1u em kh\u00f4ng bi\u1ebft v\u1ec1 ph\u1ea7n m\u1ec1m kh\u00e1ch s\u1ea1n. Xin th\u1ea7y gi\u00fap cho.\u201d<\/p>\n
<\/p>\n
\u0110\u00e1p: Ph\u1ea7n l\u1edbn c\u00e1c kh\u00e1ch s\u1ea1n to\u00e0n c\u1ea7u \u0111\u1ec1u \u0111\u01b0\u1ee3c t\u1ef1 \u0111\u1ed9ng ho\u00e1 \u0111\u1ea7y \u0111\u1ee7 b\u1eb1ng vi\u1ec7c d\u00f9ng Ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00ed kh\u00e1ch s\u1ea1n m\u00e0 l\u00e0 m\u1ed9t h\u1ec7 th\u1ed1ng th\u00f4ng tin ki\u1ec3m so\u00e1t v\u00e0 qu\u1ea3n l\u00ed v\u1eadn h\u00e0nh kh\u00e1ch s\u1ea1n nh\u01b0 \u0111\u1eb7t ph\u00f2ng, k\u1ebf to\u00e1n, l\u1eadp l\u1ecbch, v\u1eadn h\u00e0nh v\u00e0 b\u1ea3o tr\u00ec kh\u00e1ch s\u1ea1n. V\u00ec t\u1eebng kh\u00e1ch s\u1ea1n c\u00f3 h\u1ec7 th\u1ed1ng duy nh\u1ea5t ri\u00eang c\u1ee7a n\u00f3, \u0111\u1eb7c bi\u1ec7t d\u00e2y chuy\u1ec1n kh\u00e1ch s\u1ea1n qu\u1ed1c t\u1ebf \u0111ang d\u00f9ng ph\u1ea7n m\u1ec1m \u0111\u01b0\u1ee3c chuy\u00ean bi\u1ec7t ri\u00eang c\u1ee7a n\u00f3; b\u1ea1n c\u1ea7n bi\u1ebft c\u00e1i g\u00ec \u0111\u00f3 v\u1ec1 h\u1ec7 th\u1ed1ng nh\u01b0ng kh\u00f4ng v\u00e0o chi ti\u1ebft. N\u1ebfu b\u1ea1n c\u00f3 vi\u1ec7c l\u00e0m n\u00e0y, kh\u00e1ch s\u1ea1n s\u1ebd cung c\u1ea5p \u0111\u00e0o t\u1ea1o cho b\u1ea1n. Ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00ed kh\u00e1ch s\u1ea1n \u0111i\u1ec3n h\u00ecnh bao g\u1ed3m c\u00e1c ch\u1ee9c n\u0103ng sau:<\/p>\n
\u0110\u1eb7t ph\u00f2ng: \u0110\u00e2y l\u00e0 website cho ph\u00e9p kh\u00e1ch h\u00e0ng \u0111\u1eb7t ph\u00f2ng kh\u00e1ch s\u1ea1n tr\u1ef1c tuy\u1ebfn. N\u00f3 c\u0169ng t\u00edch h\u1ee3p v\u1edbi h\u1ec7 th\u1ed1ng m\u00e1y t\u00ednh c\u1ee7a c\u00e1c \u0111\u1ea1i l\u00ed l\u1eef h\u00e0nh cho vi\u1ec7c \u0111\u1eb7t ch\u1ed7. Ph\u1ea7n m\u1ec1m n\u00e0y s\u1ebd t\u00ecm ph\u00f2ng c\u00f2n tr\u1ed1ng trong kh\u00e1ch s\u1ea1n \u0111\u1ec3 nh\u1eadn di\u1ec7n c\u00e1c k\u00ec ngh\u1ec9, \u0111\u1ec3 cho kh\u00e1ch h\u00e0ng l\u1ef1a ch\u1ecdn v\u00e0 l\u00e0m vi\u1ec7c \u0111\u1eb7t ph\u00f2ng.<\/p>\n
\u0110\u0103ng nh\u1eadp\/ \u0110\u0103ng xu\u1ea5t: Ch\u1ee9c n\u0103ng n\u00e0y qu\u1ea3n l\u00ed vi\u1ec7c check-ins v\u00e0 check-outs kh\u00e1ch s\u1ea1n c\u1ee7a kh\u00e1ch h\u00e0ng, c\u1ea5p ch\u00eca kho\u00e1 m\u00e3 ho\u00e1, v\u00e0 theo d\u00f5i ti\u1ebfn \u0111\u1ed9 c\u1ee7a nh\u00e2n vi\u00ean d\u1ecdn d\u1eb9p, ph\u00e2n c\u00f4ng cho h\u1ecd c\u00e1c ph\u00f2ng \u0111\u1eb7c bi\u1ec7t khi c\u1ea7n.<\/p>\n
K\u1ebf to\u00e1n: Ch\u1ee9c n\u0103ng n\u00e0y qu\u1ea3n l\u00ed thanh to\u00e1n cho kh\u00e1ch s\u1ea1n, gi\u00e1 ti\u1ec1n ph\u00f2ng, v\u00e0 th\u00f4ng tin ho\u00e1 \u0111\u01a1n c\u0169ng nh\u01b0 qu\u1ea3n l\u00ed thu nh\u1eadp, chi ph\u00ed v\u00e0 t\u1ed5 ch\u1ee9c ch\u00fang th\u00e0nh c\u00e1c b\u00e1o c\u00e1o.<\/p>\n
B\u1ea3o tr\u00ec: Ch\u1ee9c n\u0103ng n\u00e0y theo d\u00f5i th\u00f4ng tin thu\u00ea, s\u1eeda ch\u1eefa, tr\u1eadt t\u1ef1 c\u00f4ng vi\u1ec7c, b\u1ea3o tr\u00ec l\u00ean l\u1ecbch.<\/p>\n
Quan h\u1ec7 kh\u00e1ch h\u00e0ng: Ch\u1ee9c n\u0103ng n\u00e0y l\u1ea5y th\u00f4ng tin c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 d\u00f9ng n\u00f3 \u0111\u1ec3 h\u1ed7 tr\u1ee3 cho s\u1ef1 trung th\u00e0nh v\u00e0 gi\u1eef kh\u00e1ch h\u00e0ng. N\u00f3 cho ph\u00e9p c\u1ea5p qu\u1ea3n l\u00ed gi\u00e1m s\u00e1t h\u1ed3 s\u01a1 c\u1ee7a kh\u00e1ch, l\u1ecbch s\u1eed ho\u1ea1t \u0111\u1ed9ng, v\u00e0 vi\u1ec7c tham gia v\u00e0o trong c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh trung th\u00e0nh \u0111\u1eb7c bi\u1ec7t \u0111\u1ec3 t\u1ed1i \u01b0u ch\u01b0\u01a1ng tr\u00ecnh th\u01b0\u1edfng v\u00e0 b\u00e1n h\u00e0ng v\u00e0 chi\u1ebfn thu\u1eadt ti\u1ebfp th\u1ecb.<\/p>\n
Ng\u00e0y nay g\u1ea7n nh\u01b0 m\u1ecdi doanh nghi\u1ec7p \u0111\u1ec1u d\u00f9ng c\u00f4ng ngh\u1ec7 th\u00f4ng tin \u0111\u1ec3 c\u1ea3i ti\u1ebfn t\u00ednh hi\u1ec7u qu\u1ea3 c\u1ee7a n\u00f3. B\u1ea5t k\u1ec3 b\u1ea1n ch\u1ecdn l\u0129nh v\u1ef1c h\u1ecdc t\u1eadp n\u00e0o, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 c\u00f3 tri th\u1ee9 n\u00e0o \u0111\u00f3 v\u1ec1 c\u00f4ng ngh\u1ec7 v\u00e0 hi\u1ec3u t\u00e1c \u0111\u1ed9ng c\u1ee7a n\u00f3 l\u00ean doanh nghi\u1ec7p.<\/p>\n
<\/p>\n
—English version—<\/p>\n
<\/p>\n
Software for hotels<\/p>\n
A student wrote to me: \u201cI graduated with a Bachelor\u2019s degree in Hotel Management last July but could not find a job. Last week a large international hotel in my country had an opening position but required knowledge in hotel management software. I never heard of \u201csoftware for hotel\u201d and my training did not teach me anything about software. I am familiar with personal computer and know how to use Microsoft\u2019s software. I really need this job as I believe that I qualify for the position except that I do not know about hotel software. Please help.\u201d<\/p>\n
<\/p>\n
Answer: Most global hotels are fully automated using Hotel Management Software which is an information system that controls and manages hotel operation like reservations, accounting, scheduling, operation, and maintenance of the hotel. Since each hotel has its own unique system, especially international hotel chain is using its own customized software; you need to know something about the systems but not in detail. If you get the job, the hotel will provide the training for you. The typical hotel management software consists of the following functions:<\/p>\n
Reservations: This is the website that allows customers to reserve hotel rooms online. It also integrates with travel agencies\u2019 computer systems for reservations. The software will search for available rooms in the hotel to identify vacancies, let customers select and make reservations.<\/p>\n
Check in\/Check out: This function manages the hotel check-ins and check-outs of customers, issues coding keycards, and tracking progress of cleaning staff, assigning them to specific rooms as necessary.<\/p>\n
Accounting: This function manages hotel payment, room rates, and billing information as well as manages revenues, costs and organizes them into reports.<\/p>\n
Maintenance: This function tracks rental information, repairs, work orders, scheduling maintenance.<\/p>\n
Customer relationship: This function takes customer\u2019s information and uses it to support customer loyalty and retention. It allows management to monitor guest profiles, activity history, and participation in special loyalty programs to optimize rewards programs and sales and marketing tactics.<\/p>\n
Today almost every business is using information technology to improve its efficiency. Regardless of what field of study you select, it is important to have some knowledge about technology and understand the impact of it to the business.<\/p>\n
<\/p>\n
<\/p>\n","protected":false},"excerpt":{"rendered":"
M\u1ed9t sinh vi\u00ean vi\u1ebft cho t\u00f4i: \u201cEm t\u1ed1t nghi\u1ec7p v\u1edbi b\u1eb1ng c\u1eed nh\u00e2n trong Qu\u1ea3n l\u00ed kh\u00e1ch s\u1ea1n th\u00e1ng b\u1ea9y v\u1eeba r\u1ed3i nh\u1eefng kh\u00f4ng th\u1ec3 … <\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[30],"tags":[],"class_list":["post-4560","post","type-post","status-publish","format-standard","hentry","category-hoi-va-dap"],"_links":{"self":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts\/4560","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4560"}],"version-history":[{"count":1,"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts\/4560\/revisions"}],"predecessor-version":[{"id":4561,"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts\/4560\/revisions\/4561"}],"wp:attachment":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4560"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=4560"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=4560"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}