M\u1ed9t ng\u01b0\u1eddi vi\u1ebft cho t\u00f4i: \u201cEm t\u1ed1t nghi\u1ec7p trong K\u0129 ngh\u1ec7 ph\u1ea7n m\u1ec1m n\u0103m ngo\u00e1i v\u00e0 c\u00f3 \u0111\u01b0\u1ee3c vi\u1ec7c l\u00e0m \u1edf m\u1ed9t c\u00f4ng ti c\u1ee1 trung b\u00ecnh. Tu\u1ea7n tr\u01b0\u1edbc ng\u01b0\u1eddi qu\u1ea3n l\u00ed c\u1ee7a em b\u1ea3o em r\u1eb1ng anh \u1ea5y \u0111\u1ec1 b\u1ea1t em v\u00e0o v\u1ecb tr\u00ed ng\u01b0\u1eddi qu\u1ea3n l\u00ed d\u1ef1 \u00e1n. M\u1eb7c d\u1ea7u em \u0111\u00e3 h\u1ecdc m\u00f4n qu\u1ea3n l\u00ed d\u1ef1 \u00e1n ph\u1ea7n m\u1ec1m \u1edf \u0111\u1ea1i h\u1ecdc nh\u01b0ng em lo l\u1eafng v\u00ec em ch\u1ec9 m\u1edbi c\u00f3 m\u1ed9t n\u0103m kinh nghi\u1ec7m v\u00e0 v\u1ecb tr\u00ed n\u00e0y x\u1ea3y ra b\u1ea5t th\u1ea7n th\u1ebf. Em n\u00ean l\u00e0m g\u00ec \u0111\u1ec3 th\u00e0nh c\u00f4ng \u1edf v\u1ecb tr\u00ed m\u1edbi n\u00e0y? Xin th\u1ea7y l\u1eddi khuy\u00ean.\u201d<\/p>\n
<\/p>\n
\u0110\u00e1p: Ch\u00fac m\u1eebng b\u1ea1n! B\u1ea1n \u0111\u00e3 l\u00e0m r\u1ea5t t\u1ed1t trong v\u1ecb tr\u00ed hi\u1ec7n t\u1ea1i c\u1ee7a b\u1ea1n \u0111\u1ec3 \u0111\u01b0\u1ee3c \u0111\u1ec1 b\u1ea1t \u0111\u00f3. T\u00f4i \u0111\u00e3 vi\u1ebft nhi\u1ec1u b\u00e0i blogs v\u1ec1 c\u00e1c kh\u00eda c\u1ea1nh k\u0129 thu\u1eadt c\u1ee7a qu\u1ea3n l\u00ed d\u1ef1 \u00e1n ph\u1ea7n m\u1ec1m cho n\u00ean xin xem l\u1ea1i ch\u00fang. Trong blog n\u00e0y t\u00f4i s\u1ebd t\u1eadp trung v\u00e0o m\u1ed9t k\u0129 n\u0103ng b\u1ea3n ch\u1ea5t m\u00e0 b\u1ea5t k\u00ec ng\u01b0\u1eddi qu\u1ea3n l\u00ed d\u1ef1 \u00e1n m\u1edbi n\u00e0y c\u0169ng c\u1ea7n: Trao \u0111\u1ed5i.<\/p>\n
\u0110i\u1ec1u \u0111\u1ea7u ti\u00ean b\u1ea5t k\u00ec ng\u01b0\u1eddi qu\u1ea3n l\u00ed d\u1ef1 \u00e1n ph\u1ea7n m\u1ec1m n\u00e0o c\u0169ng ph\u1ea3i bi\u1ebft l\u00e0 b\u1ea1n kh\u00f4ng th\u1ec3 l\u00e0m n\u00f3 m\u1ed9t m\u00ecnh \u0111\u01b0\u1ee3c. Ph\u1ea7n m\u1ec1m l\u00e0 l\u00e0m vi\u1ec7c t\u1ed5 v\u00e0 b\u1ea1n c\u1ea7n t\u1ed5 l\u00e0m c\u00f4ng vi\u1ec7c c\u00f9ng b\u1ea1n \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o th\u00e0nh c\u00f4ng c\u1ee7a d\u1ef1 \u00e1n. L\u00e0 ng\u01b0\u1eddi qu\u1ea3n l\u00ed d\u1ef1 \u00e1n b\u1ea1n c\u1ea7n hi\u1ec3u r\u1eb1ng \u0111i\u1ec1u b\u1ea3n ch\u1ea5t c\u1ee7a trao \u0111\u1ed5i l\u00e0 l\u1eafng nghe ch\u1ee9 kh\u00f4ng ph\u1ea3i l\u00e0 n\u00f3i. Thay v\u00ec nh\u00ecn c\u00e1c \u200e\u00fd ki\u1ebfn kh\u00e1c nhau nh\u01b0 c\u00e1c v\u1ea5n \u0111\u1ec1 v\u00e0 b\u1eaft \u0111\u1ea7u b\u1ea3o m\u1ecdi ng\u01b0\u1eddi \u0111i\u1ec1u ph\u1ea3i l\u00e0m, b\u1ea1n c\u1ea7n l\u1eafng nghe c\u00e1c th\u00e0nh vi\u00ean t\u1ed5 tr\u01b0\u1edbc h\u1ebft. Nhi\u1ec1u ng\u01b0\u1eddi qu\u1ea3n l\u00ed th\u01b0\u1eddng ph\u1ea1m sai l\u1ea7m n\u00e0y b\u1eb1ng vi\u1ec7c \u0111\u1ec3 cho b\u1ea3n ng\u00e3 c\u1ee7a h\u1ecd ki\u1ec3m so\u00e1t h\u1ecd, \u0111i\u1ec1u th\u01b0\u1eddng d\u1eabn t\u1edbi xung \u0111\u1ed9t v\u00e0 t\u00ecnh hu\u1ed1ng kh\u00f3 gi\u1ea3i quy\u1ebft. B\u1eb1ng vi\u1ec7c hi\u1ec3u \u0111i\u1ec1u c\u00e1c th\u00e0nh vi\u00ean t\u1ed5 ngh\u0129 c\u0169ng nh\u01b0 quan \u0111i\u1ec3m c\u1ee7a h\u1ecd, b\u1ea1n c\u00f3 th\u1ec3 \u0111\u00e1p \u1ee9ng t\u01b0\u01a1ng \u1ee9ng v\u1edbi h\u1ecd thay v\u00ec v\u1edbi x\u00fac \u0111\u1ed9ng hay gi\u1eadn d\u1eef. B\u1ea1n n\u00ean n\u00f3i chuy\u1ec7n v\u1edbi c\u00e1c th\u00e0nh vi\u00ean t\u1ed5 b\u1eb1ng s\u1ef1 ch\u00e2n th\u00e0nh nh\u01b0ng ph\u1ea7n l\u1edbn trong t\u1ea5t c\u1ea3 b\u1ea1n ph\u1ea3i l\u1eafng nghe quan \u0111i\u1ec3m c\u1ee7a h\u1ecd v\u00e0 t\u00ecnh c\u1ea3m c\u1ee7a h\u1ecd. Cho d\u00f9 h\u1ecd b\u1ea5t \u0111\u1ed3ng v\u1edbi b\u1ea1n; b\u1ea1n c\u1ea7n ngh\u0129 v\u1ec1 c\u00e1ch b\u1ea1n c\u00f3 th\u1ec3 d\u00f9ng c\u00e1c \u200e\u00fd ki\u1ebfn kh\u00e1c nhau \u0111\u1ec3 t\u1ea1o ra m\u1ee5c \u0111\u00edch chung. B\u1ea1n ph\u1ea3i hi\u1ec3u r\u1eb1ng b\u1ea5t k\u00ec quan \u0111i\u1ec3m n\u00e0o c\u0169ng l\u00e0 m\u1ed9t c\u01a1 h\u1ed9i \u0111\u1ec3 c\u1ea3i ti\u1ebfn. N\u1ebfu b\u1ea1n nh\u1eadn r\u00f5 \u0111i\u1ec1u n\u00e0y, b\u1ea1n s\u1ebd th\u00e0nh c\u00f4ng.<\/p>\n
Th\u1ec9nh tho\u1ea3ng, th\u1ea3o lu\u1eadn c\u00f3 th\u1ec3 tr\u1edf th\u00e0nh kh\u00f3 kh\u0103n v\u00ec c\u00e1c th\u00e0nh vi\u00ean t\u1ed5 c\u00f3 th\u1ec3 c\u00f3 c\u00e1c \u200e\u00fd ki\u1ebfn kh\u00e1c nhau v\u00e0 h\u1ecd h\u1ed9i t\u1ee5 v\u00e0o v\u1ea5n \u0111\u1ec1 h\u01a1n l\u00e0 m\u1ee5c \u0111\u00edch. Trong tr\u01b0\u1eddng h\u1ee3p \u0111\u00f3, b\u1ea1n n\u00ean nh\u1eb9 nh\u00e0ng nh\u1eafc h\u1ecd v\u1ec1 vi\u1ec5n ki\u1ebfn c\u1ee7a d\u1ef1 \u00e1n v\u00e0 nh\u1eefng m\u1ee5c \u0111\u00edch chung v\u00e0 c\u1ed1 l\u00e1i h\u1ecd xa kh\u1ecfi b\u1ea5t k\u00ec v\u1ea5n \u0111\u1ec1 nh\u1ecf n\u00e0o c\u00f3 th\u1ec3 l\u00e0m sao l\u00e3ng t\u1ed5 kh\u1ecfi l\u00e0m vi\u1ec7c t\u1ed1t. Tuy nhi\u00ean b\u1ea1n kh\u00f4ng bao gi\u1edd n\u00ean n\u00e9 tr\u00e1nh t\u00ecnh hu\u1ed1ng kh\u00f3 kh\u0103n m\u00e0 ti\u1ebfp c\u1eadn n\u00f3 v\u1edbi s\u1ef1 ch\u0103m nom v\u00e0 c\u00e2n nh\u1eafc. C\u00e1c th\u00e0nh vi\u00ean t\u1ed5 th\u01b0\u1eddng mu\u1ed1n c\u00f3 v\u1ea5n \u0111\u1ec1 \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft \u0111\u1ec3 cho h\u1ecd c\u00f3 th\u1ec3 t\u1eadp trung v\u00e0o d\u1ef1 \u00e1n cho n\u00ean b\u1ea1n ph\u1ea3i c\u1ed1 b\u1ea3o v\u1ec7 h\u1ecd kh\u1ecfi nh\u1eefng ho\u1ea1t \u0111\u1ed9ng kh\u00f4ng c\u1ea7n thi\u1ebft m\u00e0 c\u00f3 th\u1ec3 l\u00e0m k\u00e9o d\u00e0i v\u1ea5n \u0111\u1ec1 v\u00e0 cho ph\u00e9p n\u00f3 tr\u1edf n\u00ean t\u1ed3i t\u1ec7 h\u01a1n. Trong \u0111\u00e0o t\u1ea1o qu\u1ea3n l\u00ed d\u1ef1 \u00e1n, b\u1ea1n n\u00ean h\u1ecdc v\u1ec1 t\u1ea7m quan tr\u1ecdng c\u1ee7a c\u00e1ch gi\u1ea3i quy\u1ebft v\u1edbi nh\u1eefng t\u00ecnh hu\u1ed1ng kh\u00f3 kh\u0103n v\u00e0 l\u00e0m vi\u1ec7c h\u01b0\u1edbng t\u1edbi gi\u1ea3i ph\u00e1p nhanh ch\u00f3ng nh\u1ea5t c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c.<\/p>\n
Nhi\u1ec1u ng\u01b0\u1eddi qu\u1ea3n l\u00ed d\u1ef1 \u00e1n th\u01b0\u1eddng l\u1eabn l\u1ed9n trao \u0111\u1ed5i v\u1edbi n\u00f3i chuy\u1ec7n v\u00e0 h\u1ecd th\u00edch tri\u1ec7u t\u1eadp c\u00e1c cu\u1ed9c h\u1ecdp n\u01a1i h\u1ecd c\u00f3 th\u1ec3 n\u00f3i cho t\u1ed5 c\u1ee7a h\u1ecd. \u0110\u00f3 l\u00e0 sai l\u1ea7m l\u1edbn, nhi\u1ec1u cu\u1ed9c h\u1ecdp l\u1ea5y \u0111i th\u1eddi gian qu\u00ed gi\u00e1 \u0111\u1ec3 l\u00e0m cho c\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n. Th\u00e0nh vi\u00ean t\u1ed5 kh\u00f4ng th\u00edch nghe di\u1ec5n thuy\u1ebft hay \u0111\u01b0\u1ee3c b\u1ea3o ph\u1ea3i l\u00e0m g\u00ec. V\u1ec1 c\u0103n b\u1ea3n, trao \u0111\u1ed5i l\u00e0 \u0111\u1ed1i tho\u1ea1i hai chi\u1ec1u nh\u01b0ng ng\u01b0\u1eddi qu\u1ea3n l\u00ed ph\u1ea3i l\u1eafng nghe thay v\u00ec n\u00f3i. B\u00ed m\u1eadt c\u1ee7a trao \u0111\u1ed5i l\u00e0 l\u1eafng nghe v\u00e0 ch\u1ec9 n\u00f3i khi \u0111\u01b0\u1ee3c c\u1ea7n. B\u1ea1n n\u00ean h\u1ecdc duy tr\u00ec m\u1ed1i quan h\u1ec7 t\u1ed1t v\u1edbi m\u1ecdi th\u00e0nh vi\u00ean t\u1ed5 v\u00e0 c\u1ea3i ti\u1ebfn h\u00e0i ho\u00e0 t\u1ed5ng th\u1ec3 c\u1ee7a t\u1ed5. B\u1ea1n n\u00ean ch\u1eafc r\u1eb1ng c\u00e1c th\u00e0nh vi\u00ean t\u1ed5 c\u1ea3m th\u1ea5y tho\u1ea3i m\u00e1i v\u1ec1 m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c. Khi h\u1ecd h\u00e0i l\u00f2ng, n\u0103ng su\u1ea5t s\u1ebd t\u0103ng l\u00ean v\u00e0 b\u1ea1n c\u00f3 c\u01a1 h\u1ed9i t\u1ed1t h\u01a1n cho d\u1ef1 \u00e1n th\u00e0nh c\u00f4ng. Nhi\u1ec1u ng\u01b0\u1eddi qu\u1ea3n l\u00ed d\u1ef1 \u00e1n th\u01b0\u1eddng h\u1ed9i t\u1ee5 v\u00e0o c\u00e1c kh\u00eda c\u1ea1nh k\u0129 thu\u1eadt nh\u01b0 l\u1eadp k\u1ebf ho\u1ea1ch, gi\u00e1m s\u00e1t v\u00e0 gi\u1ea3m thi\u1ec3u r\u1ee7i ro nh\u01b0ng kh\u00f4ng d\u1ed3n v\u00e0o k\u0129 n\u0103ng m\u1ec1m. D\u00f9ng c\u00e1c k\u0129 n\u0103ng m\u1ec1m nh\u01b0 trao \u0111\u1ed5i, l\u00e0m vi\u1ec7c t\u1ed5 trong qu\u1ea3n l\u00ed d\u1ef1 \u00e1n l\u00e0 quan tr\u1ecdng ch\u1eb3ng k\u00e9m g\u00ec c\u00e1c kh\u00eda c\u1ea1nh k\u0129 thu\u1eadt kh\u00e1c.<\/p>\n
L\u00e0 ng\u01b0\u1eddi qu\u1ea3n l\u00ed d\u1ef1 \u00e1n m\u1edbi, b\u1ea1n s\u1ebd h\u1ecdc nhi\u1ec1u \u0111i\u1ec1u. \u0110\u00e2y l\u00e0 c\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 \u00e1p d\u1ee5ng \u0111i\u1ec1u b\u1ea1n \u0111\u00e3 h\u1ecdc \u1edf tr\u01b0\u1eddng v\u00e0 h\u1ecdc nh\u1eefng \u0111i\u1ec1u m\u1edbi. Khi b\u1ea1n c\u00f2n \u0111ang h\u1ecdc, b\u1ea1n s\u1ebd ti\u1ebfp t\u1ee5c tr\u01b0\u1edfng th\u00e0nh v\u00e0 ph\u00e1t tri\u1ec3n n\u0103ng l\u1ef1c qu\u1ea3n l\u00ed c\u1ee7a b\u1ea1n. Gi\u1eef t\u00e2m tr\u00ed c\u1edf m\u1edf v\u00e0 h\u1ecdc c\u00e1ch qu\u1ea3n l\u00ed nh\u1eefng t\u00ecnh hu\u1ed1ng th\u00e1ch th\u1ee9c s\u1ebd ph\u1ee5c v\u1ee5 b\u1ea1n t\u1ed1t trong ngh\u1ec1 nghi\u1ec7p t\u01b0\u01a1ng lai c\u1ee7a b\u1ea1n. Qu\u1ea3n l\u00ed d\u1ef1 \u00e1n l\u00e0 b\u01b0\u1edbc th\u1ee9 nh\u1ea5t trong th\u0103ng ti\u1ebfn ngh\u1ec1 nghi\u1ec7p c\u1ee7a b\u1ea1n, n\u1ebfu b\u1ea1n l\u00e0m t\u1ed1t trong v\u1ecb tr\u00ed n\u00e0y s\u1ebd c\u00f3 c\u00e1c c\u01a1 h\u1ed9i kh\u00e1c ch\u1edd \u0111\u1ee3i cho n\u00ean \u0111\u1ec3 th\u1eddi gian h\u1ecdc n\u00f3 t\u1ed1t v\u00e0o. Ch\u00fac m\u1eebng vi\u1ec7c \u0111\u1ec1 b\u1ea1t c\u1ee7a b\u1ea1n v\u00e0 ch\u00fac may m\u1eafn.<\/p>\n
<\/p>\n
—English version—<\/p>\n
<\/p>\n
Communication skills<\/p>\n
A person wrote to me: \u201cI graduated in Software Engineering last year and got a job at a medium sized company. Last week my manager told me that he promoted me to project manager position. Although I took software project management course in university but I am worried because I only had one year of experience and this promotion happened so suddenly. What should I do to succeed in this new position? Please advise \u201d<\/p>\n
<\/p>\n
Answer: Congratulation! You have done very well in your current position to get that promotion. I had written several blogs about the technical aspects of software project management so please review them. In this blog I will focus on one essential skill that any new project manager needs: Communication.<\/p>\n
The first thing any software project manager must learn is you cannot do it alone. Software is teamwork and you need the team to work with you to ensure project\u2019s success. As a project manager you need to understand that the essence of communication is listening not talking. Rather than seeing different opinions as problems and start to tell people what to do, you need to listen to team members first. Many managers often make this mistake by letting their ego control them which often lead to conflicts and difficult situation to solve. By understand what team members think as well as their views, you can respond to them accordingly rather than with emotion or anger. You should talk to team members with sincerely but most of all you must learn to listen to their views and their feelings. Even they disagree with you; you need to think about how you can utilize all differing opinions to create a common goal. You must understand that any view is an opportunity to improve. If you recognize this well, you will be successful.<\/p>\n
Sometime, discussion can become difficult because team members may have different opinions and they focus on issues rather than the goals. In that case, you should gently remind them about the project vision and common goals and try to steer them away from any small issues that may distract the team from doing good work. However you should never avoid a difficult situation but approach it with care and consideration. Team members often want to have problems solved so they can focus on the project so you must try to shield them from any unnecessary activities that may prolong the problem and allow it to get worse. During your project management training you should have learnt about the importance of how to deal with difficult situations and working towards a solution as quickly as possible.<\/p>\n
Many project managers often confuse communication with talking and they like to call meetings where they can talk to their team. That is a big mistake, more meetings take away precious time of getting the work done. Team members do not like to listen to a speech or being told what to do. Basically, communication is a two-way dialogue but the manager must listen rather than talk. The secret of communication is to listen and only talk when needed. You should learn to maintain a good relationship with all team members and improve the overall harmony of the team. You should make sure that team members are feeling good about the working environment. When they are happy, productivity will increase and you have better chance for the project being successful. Many project managers often focus on technical aspects such as planning, monitoring, and mitigating risks but not soft skills. Using soft skills such as communication, teamwork in project management is as important as other technical aspects.<\/p>\n
As a new project manager, you will learn many things. This is the best way to apply what you have learned in school and learning new ones. As long as you are learning, you will continue to grow and develop your management abilities. By keeping an open mind and learn how to manage challenging situation will serve you well in your future career. Project management is the first step in advancing your career, if you do well in this position there will be other opportunities waiting so take time to learn it well. Congratulation on your promotion and good luck.<\/p>\n","protected":false},"excerpt":{"rendered":"
M\u1ed9t ng\u01b0\u1eddi vi\u1ebft cho t\u00f4i: \u201cEm t\u1ed1t nghi\u1ec7p trong K\u0129 ngh\u1ec7 ph\u1ea7n m\u1ec1m n\u0103m ngo\u00e1i v\u00e0 c\u00f3 \u0111\u01b0\u1ee3c vi\u1ec7c l\u00e0m \u1edf m\u1ed9t c\u00f4ng ti c\u1ee1 … <\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18],"tags":[],"class_list":["post-4419","post","type-post","status-publish","format-standard","hentry","category-loi-khuyen-cho-sinh-vien"],"_links":{"self":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts\/4419","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4419"}],"version-history":[{"count":1,"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts\/4419\/revisions"}],"predecessor-version":[{"id":4420,"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts\/4419\/revisions\/4420"}],"wp:attachment":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4419"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=4419"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=4419"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}