{"id":3968,"date":"2014-01-20T15:12:43","date_gmt":"2014-01-20T08:12:43","guid":{"rendered":"http:\/\/science-technology.vn\/?p=3968"},"modified":"2014-01-20T15:12:43","modified_gmt":"2014-01-20T08:12:43","slug":"quan-li-he-thong-tin-6","status":"publish","type":"post","link":"https:\/\/science-technology.vn\/?p=3968","title":{"rendered":"Qu\u1ea3n l\u00ed h\u1ec7 th\u00f4ng tin"},"content":{"rendered":"

M\u1ed9t ng\u01b0\u1eddi qu\u1ea3n l\u00ed n\u00f3i v\u1edbi t\u00f4i: \u201cQu\u1ea3n l\u00ed l\u00e0 qu\u1ea3n l\u00ed d\u00f9 \u0111\u00f3 l\u00e0 con ng\u01b0\u1eddi hay c\u00f4ng ngh\u1ec7, n\u00f3 l\u00e0 nh\u01b0 nhau.\u201d M\u1ed9t ng\u01b0\u1eddi t\u1ed1t nghi\u1ec7p kinh doanh v\u1edbi b\u1eb1ng MBA c\u0169ng n\u00f3i: \u201cCh\u00fang t\u00f4i \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o trong qu\u1ea3n l\u00ed v\u00e0 ch\u00fang t\u00f4i c\u00f3 th\u1ec3 qu\u1ea3n l\u00ed m\u1ecdi th\u1ee9.\u201d \u0110\u00f3 l\u00e0 c\u00e1ch nh\u00ecn c\u1ee7a h\u1ea7u h\u1ebft ng\u01b0\u1eddi qu\u1ea3n l\u00ed nh\u01b0ng h\u1ecd \u0111ang ph\u1ea1m sai l\u1ea7m l\u1edbn khi v\u1ea5n \u0111\u1ec1 \u0111i t\u1edbi c\u00f4ng ngh\u1ec7.\u00a0<\/span><\/p>\n

Ng\u00e0y nay C\u00f4ng ngh\u1ec7 th\u00f4ng tin (CNTT) kh\u00f4ng c\u00f2n ch\u1ec9 l\u00e0 v\u00e0i c\u00e1i m\u00e1y t\u00ednh b\u00e0n \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i v\u1edbi m\u00e1y ph\u1ee5c v\u1ee5 v\u00e0 m\u1ea1ng \u0111\u1ec3 h\u1ed7 tr\u1ee3 cho doanh nghi\u1ec7p m\u00e0 l\u00e0 h\u1ec7 th\u1ed1ng ph\u1ee9c t\u1ea1p v\u1edbi nhi\u1ec1u v\u1ea5n \u0111\u1ec1 ph\u1ea3i gi\u1ea3i quy\u1ebft t\u1eeb c\u00e1ch nh\u00ecn chi\u1ebfn l\u01b0\u1ee3c. C\u00f4ng ti c\u1ea7n c\u00f3 ng\u01b0\u1eddi qu\u1ea3n l\u00ed CNTT c\u00f3 k\u0129 n\u0103ng, ng\u01b0\u1eddi hi\u1ec3u c\u1ea3 doanh nghi\u1ec7p c\u0169ng nh\u01b0 c\u00f4ng ngh\u1ec7 \u0111\u1ec3 ph\u00e1t tri\u1ec3n chi\u1ebfn l\u01b0\u1ee3c CNTT, \u0111i\u1ec1u x\u00e1c \u0111\u1ecbnh ra c\u00e1ch c\u00f4ng ti s\u1ebd l\u00e0m kinh doanh v\u1edbi kh\u00e1ch h\u00e0ng, nh\u00e0 cung c\u1ea5p trong th\u1eddi \u0111\u1ea1i th\u00f4ng tin n\u00e0y. Nh\u1eefng ng\u01b0\u1eddi qu\u1ea3n l\u00ed CNT n\u00e0y c\u0169ng ph\u1ea3i c\u00f3 k\u0129 n\u0103ng m\u1ec1m, k\u0129 n\u0103ng tr\u00ecnh b\u00e0y, v\u00e0 k\u0129 n\u0103ng l\u00e3nh \u0111\u1ea1o \u0111\u1ec3 cho h\u1ecd c\u00f3 th\u1ec3 l\u00e0m vi\u1ec7c ngang qua nhi\u1ec1u \u0111\u01a1n v\u1ecb nghi\u1ec7p v\u1ee5, t\u1eebng \u0111\u01a1n v\u1ecb c\u00f3 \u00fd ki\u1ebfn ri\u00eang c\u1ee7a n\u00f3 m\u00e0 c\u00f3 th\u1ec3 kh\u00f4ng \u0111\u1ed3ng thu\u1eadn v\u1edbi \u0111\u01a1n v\u1ecb kh\u00e1c.<\/p>\n

Ng\u01b0\u1eddi qu\u1ea3n l\u00ed CNTT c\u00f3 k\u0129 n\u0103ng c\u00f3 th\u1ec3 gi\u00fap l\u00e0m bi\u1ebfn \u0111\u1ed5i m\u1ed9t c\u00f4ng ti t\u1eeb quan li\u00eau ph\u00e2n c\u1ea5p th\u00e0nh m\u1ed9t doanh nghi\u1ec7p hi\u1ec7u qu\u1ea3 v\u00e0 \u0111\u01b0\u1ee3c qu\u1ea3n l\u00ed t\u1ed1t. Ng\u01b0\u1eddi qu\u1ea3n l\u00ed doanh nghi\u1ec7p kh\u00f4ng c\u00f3 tri th\u1ee9c CNTT th\u01b0\u1eddng b\u1ecb l\u1ec7 thu\u1ed9c v\u00e0o t\u01b0 v\u1ea5n c\u1ee7a ng\u01b0\u1eddi b\u00e1n c\u00f4ng ngh\u1ec7 thay v\u00ec c\u00f3 chi\u1ebfn l\u01b0\u1ee3c \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh t\u1ed1t. \u0110\u00f3 l\u00e0 l\u00ed do t\u1ea1i sao \u0111\u00f4i khi c\u00f4ng ngh\u1ec7 c\u00f3 th\u1ec3 tr\u1edf th\u00e0nh ch\u1ec9 l\u00e0 vi\u1ec7c t\u00f4 \u0111i\u1ec3m cho c\u00e1c qui tr\u00ecnh hi\u1ec7n c\u00f3 m\u00e0 kh\u00f4ng \u00edch l\u1ee3i g\u00ec. T\u00f4i \u0111\u00e3 th\u1ea5y nhi\u1ec1u ng\u01b0\u1eddi qu\u1ea3n l\u00ed doanh nghi\u1ec7p th\u00eam c\u00f4ng ngh\u1ec7 v\u00e0o trong khu v\u1ef1c c\u1ee7a h\u1ecd ch\u1ec9 v\u00ec nh\u1eefng ng\u01b0\u1eddi kh\u00e1c \u0111\u00e3 l\u00e0m \u0111i\u1ec1u \u0111\u00f3. Ch\u1eb3ng h\u1ea1n, m\u1ed9t s\u1ed1 c\u00f4ng ti kh\u00e1c c\u00f3 websites r\u1ed3i h\u1ecd c\u0169ng mu\u1ed1n c\u00f3 website; khi ai \u0111\u00f3 d\u00f9ng m\u00e1y t\u00ednh b\u1ea3ng trong c\u00f4ng ti c\u1ee7a h\u1ecd, h\u1ecd c\u0169ng mua m\u00e1y t\u00ednh b\u1ea3ng cho ng\u01b0\u1eddi c\u1ee7a h\u1ecd m\u00e0 kh\u00f4ng c\u00f3 l\u00ed do t\u1ed1t. \u0110\u00f3 l\u00e0 l\u00ed do t\u1ea1i sao b\u1ea1n th\u1ea5y nhi\u1ec1u ph\u1ea7n c\u1ee9ng \u0111\u1eaft ti\u1ec1n trong m\u1ed9t s\u1ed1 c\u00f4ng ti m\u00e0 ch\u1eb3ng bao gi\u1edd \u0111\u01b0\u1ee3c d\u00f9ng. M\u1ed9t ng\u01b0\u1eddi qu\u1ea3n l\u00ed doanh nghi\u1ec7p th\u00fa nh\u1eadn: \u201cNhi\u1ec1u ng\u01b0\u1eddi qu\u1ea3n l\u00ed doanh nghi\u1ec7p c\u00f3 iPhone cho n\u00ean t\u00f4i ph\u1ea3i c\u00f3 m\u1ed9t c\u00e1i ch\u1ee9, nh\u01b0ng t\u00f4i kh\u00f4ng bao gi\u1edd d\u00f9ng n\u00f3 v\u00ec b\u1ea5t k\u00ec c\u00e1i g\u00ec kh\u00e1c ngo\u00e0i vi\u1ec7c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i. T\u00f4i kh\u00f4ng bi\u1ebft c\u00e1ch g\u1eedi tin nh\u1eafn, t\u00ecm Internet, hay t\u1ea3i xu\u1ed1ng c\u00e1c apps.\u201d C\u00f3 nhi\u1ec1u c\u00f4ng ngh\u1ec7 kh\u00f4ng c\u00f3 l\u1ee3i cho c\u00f4ng ti v\u00e0 kh\u00f4ng c\u00f3 ng\u01b0\u1eddi qu\u1ea3n l\u00ed CNTT c\u00f3 k\u0129 n\u0103ng, nhi\u1ec1u c\u00f4ng ti ti\u1ebfp t\u1ee5c ph\u00ed ti\u1ec1n v\u00e0 kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c \u00edch l\u1ee3i.<\/p>\n

Ng\u01b0\u1eddi ch\u1ee7 c\u00f4ng ti KH\u00d4NG n\u00ean h\u1ecfi, “L\u00e0m sao t\u00f4i d\u00f9ng c\u00f4ng ngh\u1ec7?” m\u00e0 c\u1ea7n h\u1ecfi “L\u00e0m sao t\u00f4i t\u1ed1i \u01b0u doanh nghi\u1ec7p \u0111\u1ec3 c\u00f3 hi\u1ec7u qu\u1ea3 v\u00e0 gi\u1ea3m l\u00e3ng ph\u00ed?” Khi h\u1ecd h\u1ecfi \u0111i\u1ec1u h\u1ecd c\u00f3 th\u1ec3 l\u00e0m v\u1edbi c\u00f4ng ngh\u1ec7, h\u1ecd \u0111\u00e3 ngh\u0129 c\u00f4ng ngh\u1ec7 nh\u01b0 gi\u1ea3i ph\u00e1p nh\u01b0ng \u0111i\u1ec1u \u0111\u00f3 c\u00f3 th\u1ec3 kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ed9t quy\u1ebft \u0111\u1ecbnh t\u1ed1t. Khi h\u1ecd ngh\u0129 v\u1ec1 c\u1ea3i ti\u1ebfn doanh nghi\u1ec7p, h\u1ecd c\u00f3 c\u00e1ch nh\u00ecn kh\u00e1c. B\u1eb1ng vi\u1ec7c ki\u1ec3m \u0111i\u1ec3m chi\u1ebfn l\u01b0\u1ee3c doanh nghi\u1ec7p \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1ch ch\u00fang c\u00f3 th\u1ec3 l\u00e0m cho kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng; c\u00e1ch t\u1ed1i \u01b0u c\u00e1c qui tr\u00ecnh hi\u1ec7n c\u00f3 \u0111\u1ec3 gi\u1ea3m l\u00e3ng ph\u00ed v\u00e0 c\u00e1ch l\u00e0m t\u0103ng l\u1ee3i nhu\u1eadn, h\u1ecd c\u00f3 th\u1ec3 ph\u1ea3i c\u1eadp nh\u1eadt h\u1ec7 th\u1ed1ng hi\u1ec7n th\u1eddi, t\u1ef1 \u0111\u1ed9ng ho\u00e1 c\u00e1c qui tr\u00ecnh, hay thay \u0111\u1ed5i c\u1ea5u tr\u00fac t\u1ed5 ch\u1ee9c th\u1ebf n\u00e0o \u0111\u00f3 v\u00e0 th\u1ef1c hi\u1ec7n n\u00f3, nh\u1eefng c\u00f4ng ngh\u1ec7 n\u00e0o \u0111\u00f3 c\u00f3 th\u1ec3 h\u1eefu d\u1ee5ng.<\/p>\n

Ho\u1ea1t \u0111\u1ed9ng \u0111\u1ea7u ti\u00ean khi \u00e1p d\u1ee5ng c\u00f4ng ngh\u1ec7 th\u00f4ng tin l\u00e0 c\u00f3 c\u00e1c qui tr\u00ecnh chu\u1ea9n trong to\u00e0n c\u00f4ng ti \u0111\u1ec3 cho b\u1ea1n c\u00f3 th\u1ec3 d\u00f9ng \u0111\u01b0\u1ee3c c\u00f4ng ngh\u1ec7 l\u00e0m t\u1ef1 \u0111\u1ed9ng ho\u00e1 c\u00e1c ho\u1ea1t \u0111\u1ed9ng n\u00e0o \u0111\u00f3 cho hi\u1ec7u qu\u1ea3. Ch\u1ec9 b\u1eb1ng vi\u1ec7c l\u00e0m \u0111i\u1ec1u \u0111\u00f3 th\u00ec c\u00f4ng ti m\u1edbi c\u00f3 th\u1ec3 v\u1eadn h\u00e0nh theo c\u00f9ng c\u00e1ch, \u1edf m\u1ecdi n\u01a1i, v\u00e0 t\u1ea1o ra s\u1ef1 tin c\u1eady, ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 hi\u1ec7u qu\u1ea3 trong v\u1eadn h\u00e0nh \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. Ch\u1eb3ng h\u1ea1n, n\u1ebfu m\u1ed9t c\u01a1 x\u01b0\u1edfng c\u00f3 th\u1ec3 chu\u1ea9n ho\u00e1 d\u00e2y chuy\u1ec1n l\u1eafp r\u00e1p c\u1ee7a n\u00f3 \u0111\u1ec3 t\u1ea1o ra s\u1ea3n ph\u1ea9m c\u00f3 ch\u1ea5t l\u01b0\u1ee3ng, c\u00f4ng ti c\u00f3 th\u1ec3 b\u00e1n ch\u00fang v\u1edbi c\u00f9ng gi\u00e1 b\u1ea5t k\u1ec3 n\u01a1i s\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c l\u00e0m; b\u1eb1ng vi\u1ec7c c\u00f3 c\u00e1c qui tr\u00ecnh t\u00e0i ch\u00ednh chu\u1ea9n, c\u00f4ng ti c\u00f3 th\u1ec3 qu\u1ea3n l\u00ed thu nh\u1eadp, chi ph\u00ed v\u00e0 l\u1ee3i nhu\u1eadn c\u1ee7a n\u00f3 m\u1ed9t c\u00e1ch c\u00f3 hi\u1ec7u qu\u1ea3 b\u1ea5t k\u1ec3 doanh nghi\u1ec7p \u0111\u01b0\u1ee3c v\u1eadn h\u00e0nh \u1edf \u0111\u00e2u. V\u1edbi c\u00e1c qui tr\u00ecnh chu\u1ea9n, c\u00f4ng ti c\u00f3 th\u1ec3 t\u1ea1o ra s\u1ea3n ph\u1ea9m m\u1edbi nhanh ch\u00f3ng h\u01a1n v\u00ec n\u00f3 kh\u00f4ng ph\u1ea3i thay \u0111\u1ed5i c\u00e1i g\u00ec m\u00e0 li\u00ean t\u1ee5c d\u00f9ng c\u00f9ng qui tr\u00ecnh. Qui tr\u00ecnh chu\u1ea9n ti\u1ebft ki\u1ec7m cho c\u00f4ng ti th\u1eddi gian, ti\u1ec1n b\u1ea1c v\u00e0 l\u00e0m do doanh nghi\u1ec7p sinh l\u1eddi \u0111\u01b0\u1ee3c nhi\u1ec1u h\u01a1n.<\/p>\n

L\u00ed do nhi\u1ec1u c\u00f4ng ti \u0111ang g\u1eb7p kh\u00f3 kh\u0103n trong \u00e1p d\u1ee5ng c\u00f4ng ngh\u1ec7 l\u00e0 v\u00ec c\u1ea5u tr\u00fac t\u1ed5 ch\u1ee9c c\u1ee7a h\u1ecd d\u1ef1a tr\u00ean m\u00f4 h\u00ecnh ph\u00e2n c\u1ea5p v\u1edbi c\u00e1c ch\u1ee9c n\u0103ng v\u00e0 \u0111\u01a1n v\u1ecb t\u00e1ch r\u1eddi \u0111i\u1ec3n h\u00ecnh \u0111\u01b0\u1ee3c d\u1ea1y trong c\u00e1c tr\u01b0\u1eddng kinh doanh. T\u1eebng ng\u01b0\u1eddi qu\u1ea3n l\u00ed nghi\u1ec7p v\u1ee5 ki\u1ec3m so\u00e1t \u0111\u01a1n v\u1ecb, ch\u1ee9c n\u0103ng, khu v\u1ef1c hay s\u1ea3n ph\u1ea9m ri\u00eang c\u1ee7a n\u00f3. H\u1ecd th\u01b0\u1eddng kh\u00f4ng chia s\u1ebb th\u00f4ng tin hay c\u1ed9ng t\u00e1c v\u1edbi ng\u01b0\u1eddi kh\u00e1c\u00a0 cho n\u00ean v\u1eadn h\u00e0nh to\u00e0n c\u00f4ng ti l\u00e0 h\u1ec7 th\u1ed1ng quan li\u00eau n\u01a1i m\u1ecdi s\u1ef1 chuy\u1ec3n r\u1ea5t ch\u1eadm t\u1eeb ch\u1ed7 n\u00e0y sang ch\u1ed7 kh\u00e1c, v\u00e0 quy\u1ebft \u0111\u1ecbnh \u0111\u01b0\u1ee3c th\u1ea3o lu\u1eadn trong c\u00e1c cu\u1ed9c h\u1ecdp nh\u01b0ng th\u01b0\u1eddng kh\u00f4ng \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n. B\u1eb1ng vi\u1ec7c c\u00f3 c\u00e1c qui tr\u00ecnh chu\u1ea9n to\u00e0n c\u00f4ng ti m\u00e0 c\u00f3 th\u1ec3 tr\u1ea3i qua m\u1ecdi \u0111\u01a1n v\u1ecb v\u00e0 \u0111\u01b0\u1ee3c t\u1ef1 \u0111\u1ed9ng ho\u00e1 b\u1eb1ng c\u00f4ng ngh\u1ec7 th\u00f4ng tin, to\u00e0n th\u1ec3 v\u1eadn h\u00e0nh c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c c\u1ea3i ti\u1ebfn. Th\u00f4ng tin c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c g\u1eedi b\u1eb1ng email cho m\u1ecdi m\u1ee9c nh\u1eefng ng\u01b0\u1eddi qu\u1ea3n l\u00ed trong v\u00e0i gi\u00e2y, c\u00e1c v\u1ea5n \u0111\u1ec1 quan tr\u1ecdng c\u00f3 th\u1ec3 \u0111\u1ea1t t\u1edbi ng\u01b0\u1eddi l\u00e0m quy\u1ebft \u0111\u1ecbnh trong v\u00e0i ph\u00fat v\u00e0 d\u1eef li\u1ec7u c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c thu th\u1eadp, ph\u00e2n t\u00edch v\u00e0 bi\u1ebfn th\u00e0nh b\u00e1o c\u00e1o c\u00f3 gi\u00e1 tr\u1ecb trong m\u1ed9t gi\u1edd. Ng\u01b0\u1eddi qu\u1ea3n l\u00ed c\u1ea5p cao c\u00f3 th\u1ec3 ra quy\u1ebft \u0111\u1ecbnh nhanh ch\u00f3ng d\u1ef1a tr\u00ean s\u1ef1 ki\u1ec7n v\u00e0 d\u1eef li\u1ec7u thay v\u00ec d\u1ef1a v\u00e0o c\u00e1c cu\u1ed9c h\u1ecdp v\u00e0 th\u1ea3o lu\u1eadn. T\u1ea5t nhi\u00ean, \u0111\u1ec3 l\u00e0m \u0111i\u1ec1u \u0111\u00f3 c\u00f4ng ti c\u1ea7n ng\u01b0\u1eddi qu\u1ea3n l\u00ed CNTT c\u00f3 k\u0129 n\u0103ng ch\u1ecbu tr\u00e1ch nhi\u1ec7m lo vi\u1ec7c n\u00e0y. Ng\u00e0y nay, nh\u1eefng ng\u01b0\u1eddi \u0111i\u1ec1u h\u00e0nh h\u00e0ng \u0111\u1ea7u th\u01b0\u1eddng ph\u1ee5 thu\u1ed9c v\u00e0o Gi\u00e1m \u0111\u1ed1c th\u00f4ng tin (CIO) ng\u01b0\u1eddi ch\u1ecbu tr\u00e1ch nhi\u1ec7m chu\u1ea9n ho\u00e1 m\u1ecdi qui tr\u00ecnh trong c\u00f4ng ti, v\u00e0 l\u00e0 ng\u01b0\u1eddi c\u00f3 th\u1ea9m quy\u1ec1n v\u01b0\u1ee3t qua s\u1ef1 ch\u1ed1ng \u0111\u1ed1i t\u1eeb nh\u1eefng ng\u01b0\u1eddi qu\u1ea3n l\u00ed nghi\u1ec7p v\u1ee5.<\/p>\n

M\u1ed9t c\u00f4ng ti b\u1ea3o hi\u1ec3m c\u00f3 nhi\u1ec1u ng\u01b0\u1eddi b\u00e1n h\u00e0ng, nh\u1eefng ng\u01b0\u1eddi b\u00e1n h\u1ee3p \u0111\u1ed3ng b\u1ea3o hi\u1ec3m cho kh\u00e1ch h\u00e0ng; v\u1edbi t\u1eebng ng\u01b0\u1eddi b\u00e1n h\u00e0ng, ng\u01b0\u1eddi b\u00e1n ph\u1ea3i vi\u1ebft b\u00e1o c\u00e1o b\u00e1n h\u00e0ng cho ng\u01b0\u1eddi qu\u1ea3n l\u00ed \u0111\u01a1n v\u1ecb b\u00e1n h\u00e0ng; ng\u01b0\u1eddi qu\u1ea3n l\u00ed \u0111\u01a1n v\u1ecb b\u00e1n h\u00e0ng ph\u1ea3i ki\u1ec3m \u0111i\u1ec3m l\u1ea1i c\u00e1c h\u1ee3p \u0111\u1ed3ng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o n\u00f3 \u0111\u00fang \u0111\u1eafn r\u1ed3i \u0111\u1ec7 tr\u00ecnh m\u1ed9t \u0111\u01a1n h\u00e0ng cho \u0111\u01a1n v\u1ecb l\u00e0m ho\u00e1 \u0111\u01a1n; ng\u01b0\u1eddi qu\u1ea3n l\u00ed l\u00e0m ho\u00e1 \u0111\u01a1n ki\u1ec3m \u0111i\u1ec3m \u0111\u01a1n h\u00e0ng v\u1ec1 s\u1ef1 ch\u00ednh x\u00e1c r\u1ed3i g\u1eedi ho\u00e1 \u0111\u01a1n b\u00e1n h\u00e0ng cho kh\u00e1ch h\u00e0ng; kh\u00e1ch h\u00e0ng nh\u1eadn \u0111\u01b0\u1ee3c ho\u00e1 \u0111\u01a1n v\u00e0 g\u1eedi s\u00e9c cho \u0111\u01a1n v\u1ecb t\u00e0i ch\u00ednh; ng\u01b0\u1eddi qu\u1ea3n l\u00ed t\u00e0i ch\u00ednh x\u00e1c nh\u1eadn vi\u1ec7c tr\u1ea3 ti\u1ec1n v\u00e0 \u0111\u1ec7 tr\u00ecnh b\u00e1o c\u00e1o tr\u1ea3 ti\u1ec1n cho b\u1ed9 ph\u1eadn l\u00e0m h\u1ee3p \u0111\u1ed3ng b\u1ea3o hi\u1ec3u, ng\u01b0\u1eddi ban h\u00e0nh h\u1ee3p \u0111\u1ed3ng b\u1ea3o hi\u1ec3m cho kh\u00e1ch h\u00e0ng. B\u1ea5t k\u00ec l\u1ed7i n\u00e0o x\u1ea3y ra trong c\u1ea5u tr\u00fac ch\u1ee9c n\u0103ng truy\u1ec1n th\u1ed1ng n\u00e0y \u0111\u1ec1u s\u1ebd b\u1ecb g\u1eedi l\u1ea1i cho b\u01b0\u1edbc tr\u01b0\u1edbc cho t\u1edbi khi n\u00f3 \u0111\u01b0\u1ee3c s\u1eeda \u0111\u00fang v\u00ec t\u1eebng \u0111\u01a1n v\u1ecb ch\u1ee9c n\u0103ng ch\u1ec9 ch\u1ecbu tr\u00e1ch nhi\u1ec7m cho ch\u1ee9c n\u0103ng ri\u00eang c\u1ee7a n\u00f3. V\u1ec1 trung b\u00ecnh, \u0111i\u1ec1u \u0111\u00f3 m\u1ea5t m\u1ed9t tu\u1ea7n \u0111\u1ec3 ho\u00e0n th\u00e0nh giao t\u00e1c n\u00e0y.<\/p>\n

B\u1eb1ng vi\u1ec7c c\u00f3 qui tr\u00ecnh chu\u1ea9n tr\u1ea3i kh\u1eafp m\u1ecdi \u0111\u01a1n v\u1ecb v\u00e0 ki\u1ec3m so\u00e1t b\u1edfi h\u1ec7 th\u00f4ng tin, h\u1ee3p \u0111\u1ed3ng b\u1ea3o hi\u1ec3m c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u0111\u1eb7t v\u00e0o trong m\u00e1y t\u00ednh b\u1edfi ng\u01b0\u1eddi b\u00e1n. H\u1ee3p \u0111\u1ed3ng b\u1ea3o hi\u1ec3m \u0111\u01b0\u1ee3c ph\u1ea7n m\u1ec1m ki\u1ec3m v\u1ec1 \u0111\u1ed9 ch\u00ednh x\u00e1c trong v\u00e0i gi\u00e2y r\u1ed3i t\u1ea5t c\u1ea3 th\u00f4ng tin \u0111\u01b0\u1ee3c thu th\u1eadp, ph\u00e2n t\u00edch v\u00e0 l\u01b0u gi\u1eef. \u0110\u1ed3ng th\u1eddi, m\u1ed9t ho\u00e1 \u0111\u01a1n t\u00ednh ti\u1ec1n c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c g\u1eedi theo email hay tin nh\u1eafn cho kh\u00e1ch h\u00e0ng v\u1ec1 vi\u1ec7c tr\u1ea3 ti\u1ec1n. Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 g\u00f5 s\u1ed1 hi\u1ec7u th\u1ebb t\u00edn d\u1ee5ng v\u00e0o qua vi\u1ec7c h\u1ed3i \u0111\u00e1p cho email n\u00e0y hay g\u1eedi m\u1ed9t tin nh\u1eafn tr\u1edf l\u1ea1i. Th\u1ebb t\u00edn d\u1ee5ng b\u1ecb t\u00ednh ti\u1ec1n v\u00e0o t\u00e0i kho\u1ea3n ng\u00e2n h\u00e0ng v\u00e0 n\u1ebfu n\u00f3 l\u00e0 h\u1ee3p th\u1ee9c, h\u1ee3p \u0111\u1ed3ng b\u1ea3o hi\u1ec3m \u0111\u01b0\u1ee3c ban h\u00e0nh. To\u00e0n th\u1ec3 qui tr\u00ecnh n\u00e0y ch\u1ec9 m\u1ea5t kh\u00f4ng \u0111\u1ea7y m\u01b0\u1eddi ph\u00fat. B\u1eb1ng vi\u1ec7c d\u00f9ng c\u00f4ng ngh\u1ec7 th\u00f4ng tin, c\u00f4ng ti b\u1ea3o hi\u1ec3m v\u1eadn h\u00e0nh nhanh h\u01a1n, t\u1ed1t h\u01a1n, ch\u00ednh x\u00e1c h\u01a1n, v\u00e0 c\u00f3 \u0111\u01b0\u1ee3c ti\u1ec1n nhanh ch\u00f3ng. V\u1edbi vi\u1ec7c gi\u1ea3m \u0111i m\u1ecdi quan li\u00eau v\u00e0 t\u00ednh kh\u00f4ng hi\u1ec7u qu\u1ea3 c\u1ee7a m\u00f4 h\u00ecnh v\u1eadn h\u00e0nh c\u0169, n\u00f3 c\u00f3 th\u1ec3 gi\u1ea3m b\u1edbt s\u1ed1 ng\u01b0\u1eddi trong x\u1eed l\u00ed giao t\u00e1c v\u00ec m\u1ecdi th\u1ee9\u00a0 \u0111\u01b0\u1ee3c qu\u1ea3n l\u00ed v\u00e0 ki\u1ec3m so\u00e1t b\u1eb1ng m\u00e1y t\u00ednh.<\/p>\n

V\u1edbi h\u1ea7u h\u1ebft c\u00e1c c\u00f4ng ti b\u1ea3o hi\u1ec3m, \u01b0u th\u1ebf c\u1ee7a c\u00f4ng ngh\u1ec7 th\u00f4ng tin c\u0169ng c\u00f2n l\u00e0 \u1edf d\u1eef li\u1ec7u h\u1ecd thu th\u1eadp. V\u00ec c\u00f4ng ti c\u00f3 m\u1ecdi th\u00f4ng tin v\u1ec1 kh\u00e1ch h\u00e0ng, n\u00f3 d\u00f9ng ph\u00e2n t\u00edch Big data \u0111\u1ec3 bi\u1ebft n\u00f3 c\u00f3 th\u1ec3 c\u00f3 bao nhi\u00eau h\u1ee3p \u0111\u1ed3ng b\u1ea3o hi\u1ec3m \u0111\u01b0\u1ee3c b\u00e1n n\u1ebfu n\u00f3 gi\u1ea3m gi\u00e1 \u0111i s\u1ed1 ph\u1ea7n tr\u0103m n\u00e0o \u0111\u00f3. N\u00f3i c\u00e1ch kh\u00e1c, bao nhi\u00eau h\u1ee3p \u0111\u1ed3ng b\u1ea3o hi\u1ec3m h\u1ecd c\u00f3 th\u1ec3 b\u00e1n cho c\u00f9ng c\u00e1c kh\u00e1ch h\u00e0ng n\u1ebfu kh\u00e1ch h\u00e0ng c\u00f3 nhu c\u1ea7u kh\u00e1c. N\u1ebfu h\u1ecd mua b\u1ea3o hi\u1ec3m \u00f4 t\u00f4, c\u00f4ng ti c\u0169ng c\u00f3 th\u1ec3 cung c\u1ea5p b\u1ea3o hi\u1ec3m nh\u00e2n m\u1ea1ng b\u1eb1ng vi\u1ec7c gi\u1ea3m gi\u00e1 \u0111i 10% n\u1ebfu h\u1ecd mua c\u1ea3 hai. N\u1ebfu h\u1ecd mua b\u1ea3o hi\u1ec3m nh\u00e0, h\u1ecd c\u00f3 th\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c gi\u1ea3m gi\u00e1 15% kh\u00e1c v.v. C\u00f4ng ngh\u1ec7 ph\u00e2n t\u00edch Big data c\u00f3 th\u1ec3 gi\u00fap cho c\u00f4ng ti \u0111\u1ea9y vi\u1ec7c l\u00e0m quy\u1ebft \u0111\u1ecbnh xu\u1ed1ng m\u1ee9c ng\u01b0\u1eddi b\u00e1n h\u00e0ng, n\u1ebfu h\u1ecd b\u00e1n nhi\u1ec1u h\u01a1n, h\u1ecd c\u00f3 th\u1ec3 l\u00e0m ra nhi\u1ec1u ti\u1ec1n h\u01a1n b\u1eb1ng vi\u1ec7c c\u00f3 \u0111i\u1ec3m th\u01b0\u1edfng. Thay v\u00ec ch\u1ec9 b\u00e1n m\u1ed9t ki\u1ec3u b\u1ea3o hi\u1ec3m nh\u01b0 trong qu\u00e1 kh\u1ee9, ng\u01b0\u1eddi b\u00e1n h\u00e0ng c\u00f3 th\u1ec3 b\u00e1n nhi\u1ec1u h\u01a1n v\u00ec th\u00f4ng tin v\u1ec1 kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c l\u01b0u trong m\u00e1y t\u00ednh. V\u1ec1 c\u0103n b\u1ea3n v\u1edbi c\u00f4ng ngh\u1ec7 th\u00f4ng tin, c\u00f4ng ti c\u00f3 \u00edt ng\u01b0\u1eddi h\u01a1n nh\u01b0ng v\u1eabn v\u1eadn h\u00e0nh hi\u1ec7u qu\u1ea3 v\u00e0 sinh l\u1eddi. V\u00ec c\u00f4ng ngh\u1ec7 th\u00f4ng tin v\u00e0 d\u1eef li\u1ec7u l\u1edbn \u0111\u01b0\u1ee3c d\u00f9ng trong m\u01b0\u1eddi n\u0103m qua, s\u1ed1 c\u00f4ng ti b\u1ea3o hi\u1ec3m \u1edf M\u0129 \u0111\u00e3 b\u1ecb gi\u1ea3m xu\u1ed1ng \u00edt h\u01a1n s\u00e1u tr\u0103m so v\u1edbi nh\u1eefng n\u0103m 1980. C\u00e1c c\u00f4ng ti b\u1ea3o hi\u1ec3m kh\u00f4ng d\u00f9ng c\u00f4ng ngh\u1ec7 th\u00f4ng tin ph\u1ea7n l\u1edbn \u0111\u1ec1u b\u1ecb lo\u1ea1i kh\u1ecfi kinh doanh.<\/p>\n

C\u00f4ng ti b\u00e1n l\u1ebb \u0111i\u1ec7n tho\u1ea1i di \u0111\u1ed9ng c\u00f3 tr\u00ean 10,000 c\u1eeda h\u00e0ng \u1edf M\u0129 v\u00e0 Canada c\u00f3 h\u1ec7 th\u00f4ng tin \u0111\u1ec3 ki\u1ec3m so\u00e1t v\u1eadn h\u00e0nh v\u00e0 h\u1eadu c\u1ea7n. N\u00f3 \u0111\u1ea9y vi\u1ec7c l\u00e0m quy\u1ebft \u0111\u1ecbnh xu\u1ed1ng t\u1edbi ng\u01b0\u1eddi b\u00e1n h\u00e0ng \u1edf t\u1eebng c\u1eeda h\u00e0ng. Nh\u1eefng ng\u01b0\u1eddi b\u00e1n h\u00e0ng n\u00e0y nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng tin v\u1ec1 bao nhi\u00eau \u0111i\u1ec7n tho\u1ea1i \u0111\u00e3 \u0111\u01b0\u1ee3c b\u00e1n trong c\u1eeda h\u00e0ng c\u1ee7a h\u1ecd c\u0169ng nh\u01b0 c\u00e1c th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a \u0111i\u1ec7n tho\u1ea1i tr\u00ean c\u01a1 s\u1edf h\u00e0ng ng\u00e0y. T\u1eebng ng\u01b0\u1eddi b\u00e1n h\u00e0ng \u0111\u1ec1u ph\u1ea3i d\u1ef1 b\u00e1o h\u1ecd c\u00f3 th\u1ec3 b\u00e1n \u0111\u01b0\u1ee3c bao nhi\u00eau \u0111i\u1ec7n tho\u1ea1i m\u1ed7i tu\u1ea7n v\u00e0 c\u00e1c th\u01b0\u01a1ng hi\u1ec7u n\u00e0o s\u1ebd l\u00e0 b\u00e1n t\u1ed1t nh\u1ea5t. Ng\u01b0\u1eddi b\u00e1n h\u00e0ng \u0111\u1eb7t \u0111\u01a1n h\u00e0ng cho c\u00f4ng ti m\u1ed7i th\u1ee9 s\u00e1u t\u01b0\u01a1ng \u1ee9ng v\u1edbi d\u1ef1 b\u00e1o c\u1ee7a h\u1ecd, v\u00e0 c\u00f4ng ti g\u1eedi s\u1ed1 \u0111i\u1ec7n tho\u1ea1i \u0111\u01b0\u1ee3c \u0111\u1eb7t t\u1edbi c\u1eeda h\u00e0ng qua ng\u00e0y cu\u1ed1i tu\u1ea7n. B\u1eb1ng vi\u1ec7c \u0111\u1eb7t quy\u1ebft \u0111\u1ecbnh \u0111\u1eb7t h\u00e0ng cho c\u00e1c c\u00e1 nh\u00e2n b\u00e1n h\u00e0ng, c\u00f4ng ti \u0111\u1ea3m b\u1ea3o r\u1eb1ng kho trong t\u1eebng c\u1eeda h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c chuy\u00ean bi\u1ec7t ho\u00e1 theo nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng \u1edf c\u1eeda h\u00e0ng \u0111\u00f3. K\u1ebft qu\u1ea3 l\u00e0 ki\u1ec3m so\u00e1t khi \u0111\u01b0\u1ee3c t\u1ed1t h\u01a1n v\u00ec ng\u01b0\u1eddi b\u00e1n h\u00e0ng bi\u1ebft r\u00f5 khu v\u1ef1c th\u1ecb tr\u01b0\u1eddng v\u00e0 kh\u00e1ch h\u00e0ng cho n\u00ean c\u1eeda h\u00e0ng kh\u00f4ng ph\u1ea3i gi\u1eef c\u00e1c \u0111i\u1ec7n tho\u1ea1i m\u00e0 h\u1ecd kh\u00f4ng th\u1ec3 b\u00e1n \u0111\u01b0\u1ee3c v\u00e0 l\u00e0m gi\u1ea3m s\u1ed1 ch\u1ed7 c\u1ea5t gi\u1eef v\u00e0 l\u00e3ng ph\u00ed. N\u1ebfu m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u n\u00e0o \u0111\u00f3 kh\u00f4ng b\u00e1n t\u1ed1t, c\u00f4ng ti s\u1ebd cho \u0111i\u1ec3m th\u01b0\u1edfng cao h\u01a1n cho ng\u01b0\u1eddi b\u00e1n h\u00e0ng \u0111\u1ec3 b\u00e1n nhi\u1ec1u h\u01a1n, \u0111i\u1ec1u l\u00e0m ph\u00e1t tri\u1ec3n ph\u00e1t ki\u1ebfn trong vi\u1ec7c \u0111\u01b0a ra c\u00e1c \u0111\u1ec1 ngh\u1ecb c\u1ee5c b\u1ed9. B\u1eb1ng vi\u1ec7c c\u00f3 h\u1ec7 th\u1ed1ng trinh s\u00e1t doanh nghi\u1ec7p t\u1ea1i ch\u1ed7, ng\u01b0\u1eddi ch\u1ee7 c\u00f4ng ti v\u00e0 ng\u01b0\u1eddi qu\u1ea3n l\u00ed bi\u1ebft \u0111\u00edch x\u00e1c bao nhi\u00eau \u0111i\u1ec7n tho\u1ea1i \u0111\u01b0\u1ee3c b\u00e1n m\u1ecdi gi\u1edd, m\u1ecdi ng\u00e0y, v\u00e0 m\u1ecdi tu\u1ea7n cho n\u00ean h\u1ecd c\u00f3 th\u1ec3 l\u00e0m quy\u1ebft \u0111\u1ecbnh nhanh ch\u00f3ng. N\u1ebfu m\u1ed9t c\u1eeda h\u00e0ng kh\u00f4ng b\u00e1n t\u1ed1t, n\u00f3 c\u00f3 th\u1ec3 b\u1ecb \u0111\u00f3ng c\u1eeda ngay cho n\u00ean c\u00f4ng ti kh\u00f4ng m\u1ea5t ti\u1ec1n. N\u1ebfu m\u1ed9t khu v\u1ef1c \u0111ang b\u00e1n t\u1ed1t, n\u00f3 c\u00f3 th\u1ec3 m\u1edf th\u00eam c\u00e1c c\u1eeda h\u00e0ng \u0111\u1ec3 th\u00e2u t\u00f3m th\u1ecb tr\u01b0\u1eddng. C\u00f4ng ti c\u00f3 k\u1ebf ho\u1ea1ch b\u00e0nh tr\u01b0\u1edbng sang ch\u00e2u \u00c2u v\u00e0 ch\u00e2u \u00c1 s\u1edbm v\u00e0 h\u1ecd d\u1ef1 \u0111o\u00e1n r\u1eb1ng nhi\u1ec1u c\u1eeda h\u00e0ng \u0111i\u1ec7n tho\u1ea1i \u0111\u1ecba ph\u01b0\u01a1ng s\u1ebd kh\u00f4ng th\u1ec3 c\u1ea1nh tranh \u0111\u01b0\u1ee3c v\u1edbi c\u00f4ng ti kh\u1ed5ng l\u1ed3 n\u00e0y c\u00f9ng h\u1ec7 th\u00f4ng tin ph\u1ee9c t\u1ea1p c\u1ee7a n\u00f3.<\/p>\n

 <\/p>\n

—English version—<\/p>\n

 <\/p>\n

Managing Information System<\/p>\n

A manager told me: \u201cManaging is managing whether it is people or technology, it is all the same.\u201d A business graduate with a MBA degree also said: \u201cWe are trained in managing and we can manage everything.\u201d That is the view of most managers but they are making a big mistake when it comes to technology.<\/p>\n

Today Information Technology (IT) is no longer just a few desktops connected to a server and network to support the business but a complex system with many issues that must be deal with from a strategic view. Company needs to have skilled IT managers who understand both the business as well as the technology to develop the IT strategy which defines how the company will do business with customers, suppliers in this information age. These IT managers must also have soft-skills, such as communication skills, presentation skills, and leadership skills so they can work across many business units, each with its own opinion that may not agree with one another.<\/p>\n

A skilled IT manager can help transform a company from a hierarchical bureaucracy into an efficient and well-managed business. A business manager without IT knowledge often depends on recommendations of technology sales persons rather having a well-defined strategy. That is why sometime technology can become just a cosmetic adding to existing processes without any benefits. I have seen many business managers add technologies into their area just because others have done it. For example, some companies have websites then they also want to have a website too; when someone use tablets in their company, they also buy tablets for their people without any good reason. That is why you see a lot of expensive hardware in some companies that are never been use. A business manager admitted: \u201cMany business managers have iPhone so I have one too, but I never use it for anything else besides making phone call. I do not know how to send text messages, search the Internet, or download apps.\u201d Having a lot of technologies does not benefit a company and without skilled IT managers, many companies continue to waste money and receive no benefits.<\/p>\n

Companies owners should NOT ask, “How do I use technology?” but “How do I optimize the business for efficiency and reducing waste?” When they ask what they can do with technology, they already think of technology as the solution but it may not be a good decision. When they think about improving the business, they get a different view. By reviewing the business strategy to determine how they can make customers happy; how to optimize existing processes to reduce wastes and how to increase profits, they may want to update existing systems, automate processes, or changing certain organization structures and to do it, certain technologies may be useful.<\/p>\n

The first activity when applying information technology is to have a standard processes across the company so you can use technology to automate some activities for efficient. Only by doing that a company can operate the same way, everywhere, and creates a reliable, quality and efficiency in the operation that meet customers\u2019 needs. For example, if a factory can standardize its assembly lines to produce quality products, the company can sell them at the same price regardless where products are made; by having standard financial processes, the company can manage its revenues, costs and profits effectively regardless where the business is operated. With standard processes, company can create new product faster because it does not have to change anything but continue to use the same processes. Standard process saves the company time, money and makes business more profitable.<\/p>\n

The reason many companies are having difficulty in applying information technology because their organization structure is based on the hierarchy model with separate functions and units typically taught in business schools. Each business manager controls its own unit, function, area, or product. They often do not share information or cooperate with others so companywide operation is a bureaucracy system where things move very slowly from one place to others, and decision is being discussed in meetings but often not made. By having a companywide standard processes that span across all units and be automated by information technology the entire operation can improve. Information can be sent by emails to all levels of manager in matter of seconds, important issues can reach decision makers in minutes and data can be collected, analyzed and turned into valuable reports in an hour. Senior managers can make decision quickly based on facts and data rather than rely on meetings and discussions. Of course, to do that the company needs skilled IT managers to have this responsibility. Today, top executives often depend on the Chief Information Officers (CIO) who is responsible to standardize every process in the company, and who has the authority to overcome resistance from business managers.<\/p>\n

An insurance company has many sales persons who sell insurance policy to customers; for each sale, sales persons have to write sale report to sales unit manager; the sales unit manager must review the policy to make sure it is correct then files an order to the billing unit; the billing manager reviews the order for accuracy then sends a sale invoice to customer; customer receives the invoice and sends a check to the finance unit; finance manager confirms the payment and files the payment report to the insurance policy department who issues the insurance policy to customer. Any error happens during this traditional functional structure will be sent back to previous step until it is corrected because each function unit is only responsible for its own function. On the average, it takes one week to complete the transaction.<\/p>\n

By having a standard process that spans across all units and controls by an information system, an insurance policy can be put into a computer by a sales person. The insurance policy is checked by software for accuracy in few seconds then all information is collected, analyzed and stored. At the same time, a billing invoice can be sent as email or text message to customer for payment. Customer can type the credit card number in by rely to the email or by sending a text message back. The credit card is charged to a bank account and if valid, an insurance policy is issued. The whole process only took less than ten minutes. By using information technology, insurance company operates faster, better, more accurate and get money in quickly. By reduce all the bureaucracy and inefficient of the old functional model, it can reduce the number of people in the transaction processes since everything is managed and controlled by computers.<\/p>\n

For most insurance companies, the advantage of information technology is also on the data they collect. Since company has all information about customers, it use Big data analytics to know how much more insurance it can get sold if they drop the price by some percentage. In other word, how many insurance policies they can sell to the same customers if they have other needs. If they buy car insurance, company can also offer life insurance by reducing the price by 10% if they buy both. If they buy home insurance they may get another 15% price reduction etc. Big data analytics technology can help company to pushes decision making down to sales person levels, if they sell more, they can make more money by having bonus. Instead just selling one type of insurance like in the past, sales persons can sell more as all information about customers is stored in the computer. Basically with information technology, the company have fewer people but still operates effectively and profitable. Since information technology and big data were used in the past ten years, the numbers of insurance company in the U.S. were reduced to less than fifty from over six hundreds in 1980s. Insurance companies who did not use information technology were mostly eliminated.<\/p>\n

A mobile phone retail company has over 10,000 store in the U.S. and Canada has an information systems to control operations and logistics. It pushes the decision making down to the sales person at each store. These sales persons receive information on how many phones have been sold in their store as well as the brands of phone on a daily basis. Each sales person must predict how many phones they can sell each week and what brands would be best sellers. Sales persons place orders to the company each\u00a0Friday\u00a0according to their predictions, and company sends the number of phones ordered to the store over the weekend. By placing ordering decisions to individual sales person, the company ensures that inventory in each store will be customized to the demands of that store’s customers. The result is better inventory control as sales person know the market area and customers well so the store do not have to keep phones that they cannot sell and reducing number of storage place and waste. If certain brands are not selling well, company would give higher incentive bonus to sales person to sell more which develop an innovation in local offerings. By having business intelligent system in place, company owner and managers know exactly how many phones are sold every hour, each day, and each week so they can make decision quickly. If a store is not doing well, it can be shut down immediately so company does not lose money. If an area is doing very well, it may open more stores to capture the market. The company has plan to expand to Europe and Asia soon and it is predicted that many local phone stores will not be able to compete with this giant company and its sophisticated information systems.<\/p>\n","protected":false},"excerpt":{"rendered":"

M\u1ed9t ng\u01b0\u1eddi qu\u1ea3n l\u00ed n\u00f3i v\u1edbi t\u00f4i: \u201cQu\u1ea3n l\u00ed l\u00e0 qu\u1ea3n l\u00ed d\u00f9 \u0111\u00f3 l\u00e0 con ng\u01b0\u1eddi hay c\u00f4ng ngh\u1ec7, n\u00f3 l\u00e0 nh\u01b0 nhau.\u201d M\u1ed9t … <\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-3968","post","type-post","status-publish","format-standard","hentry","category-quan-li-he-thong-tin"],"_links":{"self":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts\/3968","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3968"}],"version-history":[{"count":2,"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts\/3968\/revisions"}],"predecessor-version":[{"id":3970,"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts\/3968\/revisions\/3970"}],"wp:attachment":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3968"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=3968"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=3968"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}