{"id":3555,"date":"2013-08-30T09:59:56","date_gmt":"2013-08-30T02:59:56","guid":{"rendered":"http:\/\/science-technology.vn\/?p=3555"},"modified":"2013-08-30T09:59:56","modified_gmt":"2013-08-30T02:59:56","slug":"nguoi-kiem-thu-moi","status":"publish","type":"post","link":"https:\/\/science-technology.vn\/?p=3555","title":{"rendered":"Ng\u01b0\u1eddi ki\u1ec3m th\u1eed m\u1edbi"},"content":{"rendered":"

M\u1ed9t sinh vi\u00ean khoa h\u1ecdc m\u00e1y t\u00ednh vi\u1ebft cho t\u00f4i: \u201cEm \u0111\u00e3 t\u1ed1t nghi\u1ec7p \u0111\u01b0\u1ee3c v\u00e0i th\u00e1ng v\u00e0 hi\u1ec7n th\u1eddi \u0111ang l\u00e0m vi\u1ec7c nh\u01b0 ng\u01b0\u1eddi ki\u1ec3m th\u1eed trong m\u1ed9t c\u00f4ng ti ph\u1ea7n m\u1ec1m. Em th\u1ea5y nhi\u1ec1u l\u1ed7i trong ph\u1ea7n m\u1ec1m nh\u01b0ng ph\u1ea7n l\u1edbn ng\u01b0\u1eddi ph\u00e1t tri\u1ec3n b\u1ecf qua b\u00e1o c\u00e1o c\u1ee7a em cho n\u00ean em kh\u00f4ng bi\u1ebft ph\u1ea3i l\u00e0m g\u00ec. Em c\u00f3 n\u00ean t\u1ef1 m\u00ecnh ch\u1eefa c\u00e1c l\u1ed7i \u0111\u00f3 kh\u00f4ng? Xin th\u1ea7y l\u1eddi khuy\u00ean.\u201d<\/span><\/p>\n

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\u0110\u00e1p:\u00a0L\u00e0 ng\u01b0\u1eddi ki\u1ec3m th\u1eed m\u1edbi, kh\u00f3 m\u00e0 thuy\u1ebft ph\u1ee5c \u0111\u01b0\u1ee3c ng\u01b0\u1eddi l\u1eadp tr\u00ecnh c\u00f3 kinh nghi\u1ec7m v\u1ec1 l\u1ed7i c\u1ee7a h\u1ecd m\u00e0 b\u1ea1n t\u00ecm ra. Cho d\u00f9 n\u00f3 l\u00e0 hi\u1ec3n nhi\u00ean, ng\u01b0\u1eddi ph\u00e1t tri\u1ec3n c\u00f3 th\u1ec3 b\u1ecf qua n\u00f3 hay c\u00f3 c\u00e1i c\u1edb l\u00e0 “t\u00f4i \u0111ang b\u1eadn” hay “t\u00f4i s\u1ebd s\u1eeda n\u00f3 sau” \u0111i\u1ec1u c\u00f3 ngh\u0129a l\u00e0 h\u1ecd c\u00f3 th\u1ec3 kh\u00f4ng s\u1eeda n\u00f3. T\u1eeb y\u1ebfu t\u1ed1 t\u00e2m l\u00ed, kh\u00f3 cho ng\u01b0\u1eddi ph\u00e1t tri\u1ec3n ch\u1ea5p nh\u1eadn s\u1ef1 ki\u1ec7n l\u00e0 m\u00e3 c\u1ee7a h\u1ecd c\u00f3 nhi\u1ec1u l\u1ed7i v\u00e0 ng\u01b0\u1eddi ki\u1ec3m th\u1eed m\u1edbi t\u00ecm ra n\u00f3. Tuy nhi\u00ean, b\u1ea1n n\u00ean tr\u00e1nh \u0111\u1ed5 l\u1ed7i cho b\u1ea5t k\u00ec ai\u00a0 v\u00ec vi\u1ec7c c\u1ee7a b\u1ea1n l\u00e0 t\u00ecm ra l\u1ed7i \u0111\u1ec3 \u0111\u01b0\u1ee3c s\u1eeda \u0111\u1ec3 cho s\u1ea3n ph\u1ea9m cu\u1ed1i c\u00f9ng c\u00f3 ch\u1ea5t l\u01b0\u1ee3ng cao. L\u00e0 ng\u01b0\u1eddi ki\u1ec3m th\u1eed, vi\u1ec7c c\u1ee7a b\u1ea1n KH\u00d4NG ph\u1ea3i l\u00e0 s\u1eeda l\u1ed7i, cho d\u00f9 m\u1ed9t s\u1ed1 c\u00f3 th\u1ec3 l\u00e0 d\u1ec5 s\u1eeda.<\/p>\n

Gi\u1ea3i ph\u00e1p t\u1ed1t nh\u1ea5t l\u00e0 c\u1ed1 g\u1eafng trao \u0111\u1ed5i ph\u00e1t hi\u1ec7n c\u1ee7a b\u1ea1n v\u1edbi ng\u01b0\u1eddi ph\u00e1t tri\u1ec3n m\u00e0 kh\u00f4ng \u0111\u1ed5 l\u1ed7i cho h\u1ecd. B\u1ea1n c\u00f3 th\u1ec3 n\u00f3i: \u201cT\u00f4i t\u00ecm th\u1ea5y l\u1ed7i nh\u1ecf n\u00e0y v\u00e0 t\u00f4i ch\u1eafc anh (ch\u1ecb) c\u00f3 th\u1ec3 s\u1eeda n\u00f3 d\u1ec5 d\u00e0ng trong v\u00e0i ph\u00fat. M\u00e3 anh (ch\u1ecb) vi\u1ebft l\u00e0 tuy\u1ec7t v\u1eddi v\u00e0 b\u1edfi vi\u1ec7c ki\u1ec3m th\u1eed n\u00f3, t\u00f4i h\u1ecdc \u0111\u01b0\u1ee3c nhi\u1ec1u t\u1eeb phong c\u00e1ch c\u1ee7a anh (ch\u1ecb).\u201d Hay \u201cKh\u00f3 m\u00e0 t\u00ecm ra l\u1ed7i \u0111\u01b0\u1ee3c, t\u00f4i may m\u1eafn l\u1eafm m\u1edbi t\u00ecm ra n\u00f3.\u201d C\u00e1ch ti\u1ebfp c\u1eadn l\u00e0 ch\u1ec9 ra cho h\u1ecd l\u1ed7i r\u1ed3i ca ng\u1ee3i h\u1ecd v\u1ec1 c\u00e1i g\u00ec \u0111\u00f3 kh\u00e1c \u0111\u1ec3 cho nh\u1eb9 b\u1edbt v\u1ea5n \u0111\u1ec1 \u0111i. B\u1edfi v\u00ec ng\u01b0\u1eddi ph\u00e1t tri\u1ec3n l\u00e0m vi\u1ec7c v\u1ea5t v\u1ea3 \u0111\u1ec3 x\u00e2y d\u1ef1ng m\u00e3 c\u1ee7a h\u1ecd v\u00e0 b\u1eb1ng vi\u1ec7c n\u00f3i v\u1edbi h\u1ecd r\u1eb1ng h\u1ecd c\u00f3 nhi\u1ec1u l\u1ed7i c\u0169ng gi\u1ed1ng nh\u01b0 b\u1ea3o h\u1ecd r\u1eb1ng h\u1ecd kh\u00f4ng bi\u1ebft \u0111i\u1ec1u h\u1ecd \u0111ang l\u00e0m. \u0110\u00f3 l\u00e0 l\u00ed do t\u1ea1i sao h\u1ecd th\u01b0\u1eddng b\u1ea3o v\u1ec7 c\u00f4ng tr\u00ecnh c\u1ee7a h\u1ecd hay b\u1ecf qua b\u1ea1n v\u00ec kh\u00f4ng ai th\u00edch ph\u1ea1m sai l\u1ea7m v\u00e0 \u0111\u1ec3 cho ch\u00fang b\u1ecb v\u1ea1ch ra.<\/p>\n

M\u1eb7c d\u1ea7u th\u1ec9nh tho\u1ea3ng ng\u01b0\u1eddi ki\u1ec3m th\u1eed v\u00e0 ng\u01b0\u1eddi ph\u00e1t tri\u1ec3n kh\u00f4ng h\u00e0i ho\u00e0 nh\u01b0ng b\u1ea1n ph\u1ea3i c\u1ed1 g\u1eafng tr\u00e1nh \u0111i\u1ec1u \u0111\u00f3 b\u1eb1ng vi\u1ec7c ph\u00e1t tri\u1ec3n m\u1ed1i quan h\u1ec7 t\u1ed1t h\u01a1n v\u1edbi ng\u01b0\u1eddi ph\u00e1t tri\u1ec3n. Nhi\u1ec1u ng\u01b0\u1eddi ki\u1ec3m th\u1eed ch\u1ec9 g\u1eb7p ng\u01b0\u1eddi ph\u00e1t tri\u1ec3n khi h\u1ecd t\u00ecm ra l\u1ed7i hay khi c\u00f3 v\u1ea5n \u0111\u1ec1. V\u1edbi ng\u01b0\u1eddi ph\u00e1t tri\u1ec3n, m\u00e3 c\u1ee7a h\u1ecd l\u00e0 c\u00f4ng tr\u00ecnh c\u1ee7a h\u1ecd, v\u00e0 nh\u1eadn di\u1ec7n c\u00e1c v\u1ea5n \u0111\u1ec1 trong c\u00f4ng tr\u00ecnh c\u1ee7a h\u1ecd c\u00f3 ngh\u0129a l\u00e0 b\u1ea1n \u0111ang ph\u00ea b\u00ecnh c\u00f4ng tr\u00ecnh c\u1ee7a h\u1ecd. Tuy nhi\u00ean, l\u00e0 ng\u01b0\u1eddi ki\u1ec3m th\u1eed m\u1edbi b\u1ea1n c\u00f3 th\u1ec3 t\u1edbi v\u00e0 t\u1ef1 gi\u1edbi thi\u1ec7u b\u1ea3n th\u00e2n m\u00ecnh v\u00e0 khi\u00eam t\u1ed1n n\u00f3i: \u201cT\u00f4i l\u00e0 ng\u01b0\u1eddi ki\u1ec3m th\u1eed m\u1edbi, t\u00f4i c\u00f3 nhi\u1ec1u \u0111i\u1ec1u c\u1ea7n h\u1ecdc h\u1ecfi trong vi\u1ec7c l\u00e0m c\u1ee7a t\u00f4i v\u00e0 t\u00f4i c\u1ea7n s\u1ef1 gi\u00fap \u0111\u1ee1 c\u1ee7a anh (ch\u1ecb) \u0111\u1ec3 l\u00e0m cho vi\u1ec7c c\u1ee7a t\u00f4i \u0111\u01b0\u1ee3c t\u1ed1t h\u01a1n.\u201d Ai c\u00f3 th\u1ec3 gi\u1eadn v\u1edbi ng\u01b0\u1eddi n\u00e0o \u0111\u00f3 c\u1ea7n s\u1ef1 gi\u00fap \u0111\u1ee1? N\u1ebfu b\u1ea1n n\u00f3i v\u1edbi h\u1ecd, l\u00e0 b\u1ea1n c\u1ee7a h\u1ecd v\u00e0 n\u1ebfu h\u1ecd ch\u1ea5p nh\u1eadn b\u1ea1n nh\u01b0 ng\u01b0\u1eddi b\u1ea1n, th\u00ec ch\u1ea3 th\u00e0nh v\u1ea5n \u0111\u1ec1 b\u1ea1n t\u00ecm ra bao nhi\u00eau l\u1ed7i h\u1ecd s\u1ebd kh\u00f4ng c\u1ea3m th\u1ea5y b\u1ecb x\u00fac ph\u1ea1m. C\u00e1ch t\u1ed1t nh\u1ea5t l\u00e0 l\u00e0m vi\u1ec7c c\u00f9ng nhau nh\u01b0 “m\u1ed9t t\u1ed5” thay v\u00ec hai nh\u00f3m \u0111\u1ed1i \u0111\u1ecbch.<\/p>\n

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—English version—<\/p>\n

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The new tester<\/p>\n

A computer science student wrote to me: \u201cI graduated few months ago and currently working as a tester in a software company. I found many bugs in software but most developers ignored my report so I do not know what to do. Should I fix the bugs myself? Please advice.\u201d<\/p>\n

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Answer:\u00a0As a new tester, it is difficult to convince experienced developers about their bugs that you found. Even if it is obvious, developer may ignore it or have excuses such as \u201cI am busy\u201d or \u201cI will fix it later\u201d which means they may not fix it. From the psychological factor, it is difficult for developers to accept the fact that their code has many bugs and a new tester found it. However, you should avoid blaming anyone as your job is to get the bug fixed\u00a0so the final product is of high quality. As tester, it is NOT your job to fix bugs, even some may be easy to fix.<\/p>\n

The best solution is trying to communicate your findings with developers without blaming them. You may say: \u201cI found this small bug and I am sure you could fix it easily in few minutes. You code is excellent and by testing it, I learn a lot from your style.\u201d Or \u201cIt is a hard to find bug, I am lucky to find it.\u201d The approach is to show them the bug then praise them on something else so it lighten the issue. Because developers work hard to build their code and by telling them that they have many bugs is like telling them that they do not know what they are doing. That is why they often defend their works or ignore you as nobody likes to make mistake and have them pointed out.<\/p>\n

Although sometime testers and developers do not get along but you must try to avoid it by develop a better relationship with developers. Many testers only meet with developers when they find bugs or when there is a problem. For developers, their code is their work, and identify problems in their work means you are criticize their work. However, as a new tester you may come in and introduce yourself to them and be humbled: \u201cI am a new tester, I have a lot to learn in my job and I need your help to do my job better.\u201d Who can be angry with someone who needs help? If you talk to them, be their friends and if they accept you as friends, than no matter how many bugs you found they would not be defensive. The best way is to work together as \u201cone team\u201d rather than two adversarial groups.<\/p>\n","protected":false},"excerpt":{"rendered":"

M\u1ed9t sinh vi\u00ean khoa h\u1ecdc m\u00e1y t\u00ednh vi\u1ebft cho t\u00f4i: \u201cEm \u0111\u00e3 t\u1ed1t nghi\u1ec7p \u0111\u01b0\u1ee3c v\u00e0i th\u00e1ng v\u00e0 hi\u1ec7n th\u1eddi \u0111ang l\u00e0m vi\u1ec7c nh\u01b0 ng\u01b0\u1eddi … <\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[30],"tags":[],"class_list":["post-3555","post","type-post","status-publish","format-standard","hentry","category-hoi-va-dap"],"_links":{"self":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts\/3555","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3555"}],"version-history":[{"count":2,"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts\/3555\/revisions"}],"predecessor-version":[{"id":3557,"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts\/3555\/revisions\/3557"}],"wp:attachment":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3555"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=3555"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=3555"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}