{"id":3132,"date":"2013-07-08T18:34:21","date_gmt":"2013-07-08T11:34:21","guid":{"rendered":"http:\/\/science-technology.vn\/?p=3132"},"modified":"2013-07-08T18:34:21","modified_gmt":"2013-07-08T11:34:21","slug":"mat-nhan-vien-then-chot","status":"publish","type":"post","link":"https:\/\/science-technology.vn\/?p=3132","title":{"rendered":"M\u1ea5t nh\u00e2n vi\u00ean then ch\u1ed1t"},"content":{"rendered":"

Trong m\u1ed9t blog tr\u01b0\u1edbc, t\u00f4i \u0111\u00e3 n\u00f3i r\u1eb1ng trong th\u1eddi kh\u1ee7ng ho\u1ea3ng t\u00e0i ch\u00ednh to\u00e0n c\u1ea7u n\u00e0y, n\u1ebfu c\u00f4ng ti ph\u1ea7n m\u1ec1m gi\u1ea3m chi ph\u00ed b\u1eb1ng c\u00e1ch sa th\u1ea3i nh\u00e2n vi\u00ean th\u00ec c\u00f3 th\u1ec3 h\u1ecd s\u1ebd m\u1ea5t nh\u1eefng nh\u00e2n vi\u00ean then ch\u1ed1t c\u00f3 tri th\u1ee9c v\u00e0 k\u0129 n\u0103ng quan tr\u1ecdng v\u00e0 c\u00f3 th\u1ec3 kh\u00f4ng c\u00f3 kh\u1ea3 n\u0103ng x\u00e2y d\u1ef1ng l\u1ea1i n\u0103ng l\u1ef1c c\u1ee7a m\u00ecnh khi kinh t\u1ebf c\u1ea3i thi\u1ec7n. T\u00f4i \u0111\u00e3 nh\u1eadn \u0111\u01b0\u1ee3c m\u1ed9t s\u1ed1 \u0111\u00e1p \u1ee9ng t\u1eeb nh\u1eefng ng\u01b0\u1eddi qu\u1ea3n l\u00ed c\u1ea5p cao, h\u1ecd b\u1ea3o t\u00f4i r\u1eb1ng h\u1ecd kh\u00f4ng \u0111\u1ed3ng \u00fd v\u1edbi ph\u00e1t bi\u1ec3u c\u1ee7a t\u00f4i b\u1edfi v\u00ec chi ph\u00ed gi\u1eef ng\u01b0\u1eddi c\u00f3 th\u1ec3 l\u00e0 g\u00e1nh n\u1eb7ng t\u00e0i ch\u00ednh l\u1edbn cho n\u00ean \u0111\u1ec3 m\u1ecdi ng\u01b0\u1eddi ra \u0111i l\u00e0 gi\u1ea3i ph\u00e1p t\u1ed1t h\u01a1n. M\u1ed9t s\u1ed1 nh\u00e0 qu\u1ea3n l\u00ed b\u1ea3o t\u00f4i r\u1eb1ng “Nh\u00e2n vi\u00ean l\u00e0 th\u1ee9 b\u1ecf \u0111i \u0111\u01b0\u1ee3c v\u00e0 c\u00f3 th\u1ec3 thu\u00ea h\u1ecd b\u1ea5t k\u00ec l\u00fac n\u00e0o kinh t\u1ebf c\u1ea3i thi\u1ec7n.”<\/span><\/p>\n

T\u1ea5t nhi\u00ean, h\u1ecd c\u00f3 \u00fd ki\u1ebfn c\u1ee7a h\u1ecd v\u00e0 t\u00f4i c\u00f3 \u00fd ki\u1ebfn c\u1ee7a t\u00f4i. Quan \u0111i\u1ec3m c\u1ee7a t\u00f4i d\u1ef1a tr\u00ean kinh nghi\u1ec7m nhi\u1ec1u n\u0103m l\u00e0m ng\u01b0\u1eddi qu\u1ea3n l\u00ed v\u00e0 l\u00e0m ng\u01b0\u1eddi nghi\u00ean c\u1ee9u v\u1ec1 c\u00f4ng nghi\u1ec7p ph\u1ea7n m\u1ec1m. \u0110\u1ec3 t\u00f4i chia s\u1ebb v\u1edbi c\u00e1c b\u1ea1n m\u1ed9t s\u1ed1 s\u1ef1 ki\u1ec7n b\u1edfi v\u00ec c\u00f3 b\u00e0i h\u1ecdc c\u1ea7n r\u00fat ra.<\/p>\n

Trong th\u1eddi kh\u1ee7ng ho\u1ea3ng “Dotcom” n\u0103m 2001, tr\u00ean 80% c\u00f4ng ti kh\u00f4ng th\u1ec3 ph\u1ee5c h\u1ed3i \u0111\u01b0\u1ee3c khi th\u1ecb tr\u01b0\u1eddng c\u1ea3i thi\u1ec7n b\u1edfi v\u00ec ng\u01b0\u1eddi then ch\u1ed1t c\u1ee7a h\u1ecd \u0111\u00e3 r\u1eddi b\u1ecf sang c\u00f4ng ti kh\u00e1c. \u0110i\u1ec1u n\u00e0y th\u1ef1c t\u1ebf l\u00e0 k\u1ebft qu\u1ea3 c\u1ee7a chi\u1ebfn l\u01b0\u1ee3c n\u1ed5i b\u1eadt d\u00f9ng kh\u1ee7ng ho\u1ea3ng l\u00e0m c\u01a1 h\u1ed9i v\u00e0ng \u0111\u1ec3 “\u0111\u00e1nh c\u1eafp” ng\u01b0\u1eddi then ch\u1ed1t t\u1eeb \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh. Trong th\u1eddi k\u00ec \u0111\u00f3, c\u1ea3 Microsoft v\u00e0 IBM \u0111\u1ec1u thu\u00ea nhi\u1ec1u ng\u01b0\u1eddi c\u1ee7a Sun, Motorola, v\u00e0 c\u00e1c \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh kh\u00e1c v\u00e0 c\u1ee7ng c\u1ed1 v\u1ecb th\u1ebf c\u1ee7a h\u1ecd. V\u1ec1 c\u0103n b\u1ea3n, c\u00e1c c\u00f4ng ti \u0111\u01b0\u1ee3c qu\u1ea3n l\u00ed t\u1ed1t bao gi\u1edd c\u0169ng duy tr\u00ec c\u1ea1nh tranh c\u1ee7a m\u00ecnh b\u1eb1ng vi\u1ec7c d\u00f9ng c\u01a1 h\u1ed9i \u0111\u1ec3 th\u00fac b\u1ea9y \u01b0u th\u1ebf c\u1ee7a h\u1ecd. Khi m\u1ecdi s\u1ef1 ch\u1eadm l\u1ea1i, h\u1ecd t\u1eadp trung v\u00e0o vi\u1ec7c hu\u1ea5n luy\u1ec7n l\u1ea1i ng\u01b0\u1eddi c\u1ee7a h\u1ecd \u0111\u1ec3 cho h\u1ecd c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n hi\u1ec7u n\u0103ng b\u1eb1ng vi\u1ec7c c\u00f3 nh\u1eefng k\u0129 n\u0103ng v\u00e0 tri th\u1ee9c hi\u1ec7n th\u1eddi nh\u1ea5t, d\u00e0nh c\u01a1 h\u1ed9i t\u1ed1t h\u01a1n khi m\u1ecdi th\u1ee9 c\u1ea3i thi\u1ec7n l\u00ean. Nh\u1eefng ho\u1ea1t \u0111\u1ed9ng n\u00e0y kh\u00f4ng ch\u1ec9 quan tr\u1ecdng \u0111\u1ec3 duy tr\u00ec tinh th\u1ea7n nh\u00e2n vi\u00ean m\u00e0 ch\u00fang c\u0169ng cho m\u1ecdi ng\u01b0\u1eddi nh\u1eefng k\u0129 n\u0103ng c\u1ea7n thi\u1ebft \u0111\u1ec3 l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3 v\u00ec \u01b0u th\u1ebf c\u00f4ng ti.<\/p>\n

Trong kh\u1ee7ng ho\u1ea3ng “Dotcom” n\u0103m 2001, IBM li\u00ean t\u1ee5c cung c\u1ea5p vi\u1ec7c \u0111\u00e0o t\u1ea1o th\u00eam cho ng\u01b0\u1eddi c\u1ee7a m\u00ecnh \u0111\u1ec3 gi\u1eef h\u1ecd \u0111\u01b0\u1ee3c \u0111\u1ed3ng h\u00e0nh v\u1edbi ti\u1ebfn b\u1ed9 c\u00f4ng ngh\u1ec7. \u0110\u1ec3 gi\u1ea3m chi ph\u00ed IBM thay th\u1ebf c\u00e1c gi\u00e1o vi\u00ean ngo\u00e0i t\u1eeb c\u00e1c \u0111\u1ea1i h\u1ecdc h\u1ecd \u0111\u00e3 thu\u00ea \u0111\u1ec3 d\u1ea1y b\u1eb1ng ng\u01b0\u1eddi qu\u1ea3n l\u00ed c\u1ea5p cao c\u1ee7a c\u00f4ng ti. C\u00e1ch ti\u1ebfp c\u1eadn n\u1ed5i b\u1eadt n\u00e0y kh\u00f4ng ch\u1ec9 gi\u1ea3m chi ph\u00ed hu\u1ea5n luy\u1ec7n m\u00e0 c\u00f2n \u0111\u01b0a nh\u1eefng ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o c\u1ea5p cao tham gia g\u1ea7n g\u0169i h\u01a1n v\u1edbi ng\u01b0\u1eddi c\u1ee7a h\u1ecd v\u00e0 c\u1ea3i ti\u1ebfn tinh th\u1ea7n c\u1ee7a nh\u00e2n vi\u00ean, \u0111i\u1ec1u \u1ea3nh h\u01b0\u1edfng t\u1edbi hi\u1ec7u n\u0103ng c\u1ee7a c\u00f4ng ti. Khi kinh t\u1ebf c\u1ea3i thi\u1ec7n, IBM ti\u1ebfp t\u1ee5c v\u1eabn c\u00f2n trong nh\u1eefng c\u00f4ng ti h\u00e0ng \u0111\u1ea7u khi nhi\u1ec1u \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh t\u1ee5t xu\u1ed1ng m\u1ee9c th\u1ea5p h\u01a1n nhi\u1ec1u.<\/p>\n

Trong th\u1eddi kh\u1ee7ng ho\u1ea3ng Dot.com, Cisco Systems h\u1ed9i t\u1ee5 n\u1ed7 l\u1ef1c c\u1ee7a n\u00f3 v\u00e0o vi\u1ec7c thi\u1ebft k\u1ebf l\u1ea1i s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh v\u00e0 c\u1ee7ng c\u1ed1 vi\u1ec7c ch\u1ebf t\u1ea1o c\u1ee7a m\u00ecnh trong nhi\u1ec1u s\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c c\u1ea3i ti\u1ebfn v\u1ec1 sau. Chi\u1ebfn l\u01b0\u1ee3c n\u00e0y gi\u1eef cho c\u00f4ng ti \u1edf m\u1ee9c tr\u00ean \u0111\u1ec9nh khi nhi\u1ec1u \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh c\u1ee7a c\u00f4ng ti m\u1ea5t kinh doanh hay tr\u1edf n\u00ean y\u1ebfu v\u1edbi c\u00f9ng s\u1ea3n ph\u1ea9m v\u00e0 kh\u00f4ng th\u1ec3 c\u1ea1nh tranh \u0111\u01b0\u1ee3c v\u1edbi s\u1ea3n ph\u1ea9m m\u1edbi c\u1ee7a Cisco. Ng\u00e0y nay chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a Cisco h\u1ed9i t\u1ee5 v\u00e0o thi\u1ebft k\u1ebf l\u1ea1i s\u1ea3n ph\u1ea9m v\u00e0 duy tr\u00ec c\u00f4ng nh\u00e2n \u0111\u01b0\u1ee3c d\u1ea1y \u1edf nhi\u1ec1u tr\u01b0\u1eddng kinh doanh theo ch\u01b0\u01a1ng tr\u00ecnh MBA \u0111\u01b0\u1ee3c xem nh\u01b0 m\u00f4 h\u00ecnh then ch\u1ed1t \u0111\u1ec3 duy tr\u00ec t\u00ednh c\u1ea1nh tranh.<\/p>\n

L\u00e0 m\u1ed9t gi\u00e1o s\u01b0 d\u1ea1y c\u1ea3 c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh MIS v\u00e0 MBA, t\u00f4i bao gi\u1edd c\u0169ng b\u00e1o tr\u01b0\u1edbc cho c\u00e1c c\u00f4ng ti r\u1eb1ng tr\u01b0\u1edbc khi \u0111\u1ec3 m\u1ecdi ng\u01b0\u1eddi ra \u0111i, h\u1ecd n\u00ean d\u00e0nh th\u1eddi gian nh\u1eadn di\u1ec7n c\u00e1c nh\u00e2n vi\u00ean then ch\u1ed1t v\u00e0 l\u00e0m r\u00f5 r\u00e0ng v\u1edbi h\u1ecd v\u1ec1 t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c gi\u1eef nh\u1eefng ng\u01b0\u1eddi n\u00e0y \u1edf l\u1ea1i. C\u00e1c c\u00f4ng ti c\u00f3 quy\u1ec1n l\u00e3nh \u0111\u1ea1o m\u1ea1nh s\u1ebd ra quy\u1ebft \u0111\u1ecbnh \u0111\u00fang v\u1ec1 ng\u01b0\u1eddi c\u1ee7a h\u1ecd c\u00f2n c\u00e1c c\u00f4ng ti coi “ng\u01b0\u1eddi l\u00e0 th\u1ee9 c\u00f3 th\u1ec3 b\u1ecf \u0111i \u0111\u01b0\u1ee3c” s\u1ebd kh\u00f4ng t\u1ed3n t\u1ea1i l\u00e2u trong th\u1ecb tr\u01b0\u1eddng c\u1ea1nh tranh cao n\u00e0y. Ng\u00e0y nay trong x\u00e3 h\u1ed9i tri th\u1ee9c n\u00e0y, k\u0129 n\u0103ng l\u00e0 quan tr\u1ecdng th\u1ebf b\u1edfi v\u00ec ph\u1ea3i m\u1ea5t th\u1eddi gian x\u00e2y d\u1ef1ng k\u0129 n\u0103ng c\u1ea7n cho doanh nghi\u1ec7p.<\/p>\n

Ng\u01b0\u1eddi qu\u1ea3n l\u00ed gi\u1ecfi bi\u1ebft k\u0129 n\u0103ng n\u00e0o s\u1ebd gi\u00fap cho doanh nghi\u1ec7p ng\u00e0y nay v\u00e0 k\u0129 n\u0103ng n\u00e0o s\u1ebd \u0111em t\u1edbi gi\u00e1 tr\u1ecb m\u1edbi trong t\u01b0\u01a1ng lai cho n\u00ean h\u1ecd c\u00f3 th\u1ec3 h\u00e0nh \u0111\u1ed9ng t\u01b0\u01a1ng \u1ee9ng. Ch\u1eb3ng h\u1ea1n, ph\u1ea7n m\u1ec1m s\u1edf h\u1eefu ri\u00eang ng\u00e0y nay nh\u01b0 Microsoft, Oracle, v\u00e0 SAP c\u00f3 th\u1ec3 l\u00e0 quan tr\u1ecdng nh\u01b0ng c\u00f3 th\u1ec3 l\u00e0 trong t\u01b0\u01a1ng lai g\u1ea7n, ngu\u1ed3n m\u1edf v\u00e0 “ph\u1ea7n m\u1ec1m nh\u01b0 d\u1ecbch v\u1ee5” (SaaS) c\u00f3 th\u1ec3 l\u00e0 ph\u1ea7n m\u1ec1m nhu c\u1ea7u cao. Ng\u01b0\u1eddi qu\u1ea3n l\u00ed gi\u1ecfi bao gi\u1edd c\u0169ng nh\u00ecn v\u00e0o ki\u1ec3u k\u0129 n\u0103ng n\u00e0o s\u1ebd c\u1ea7n nhi\u1ec1u n\u0103m \u0111\u1ec3 thay th\u1ebf hay ph\u00e1t tri\u1ec3n v\u00e0 c\u1ea9n th\u1eadn v\u1ec1 quy\u1ebft \u0111\u1ecbnh c\u1ee7a h\u1ecd. Ch\u1eb3ng h\u1ea1n k\u0129 n\u0103ng trong l\u1eadp tr\u00ecnh hay ki\u1ec3m th\u1eed c\u00f3 th\u1ec3 b\u1ecb thay th\u1ebf t\u01b0\u01a1ng \u0111\u1ed1i d\u1ec5 d\u00e0ng h\u01a1n c\u00e1c k\u0129 n\u0103ng trong k\u0129 ngh\u1ec7 ph\u1ea7n m\u1ec1m hay qu\u1ea3n l\u00ed h\u1ec7 th\u1ed1ng, nh\u1eefng k\u0129 n\u0103ng y\u00eau c\u1ea7u tri th\u1ee9c v\u00e0 kinh nghi\u1ec7m v\u1ec1 doanh nghi\u1ec7p, kinh doanh. Ng\u01b0\u1eddi qu\u1ea3n l\u00ed c\u1ea5p cao ph\u1ea3i hi\u1ec3u \u01b0u th\u1ebf chi\u1ebfn l\u01b0\u1ee3c then ch\u1ed1t c\u1ee7a tri th\u1ee9c v\u00e0 k\u0129 n\u0103ng v\u00e0 t\u1ed1i thi\u1ec3u ho\u00e1 t\u00e1c \u0111\u1ed9ng ti\u00eau c\u1ef1c c\u1ee7a vi\u1ec7c th\u1ea3i ng\u01b0\u1eddi, c\u1eaft gi\u1ea3m chi ph\u00ed, v\u00e0 nh\u1eadn di\u1ec7n nh\u1eefng ng\u01b0\u1eddi c\u00f3 t\u00e0i n\u0103ng cao m\u00e0 c\u00f4ng ti c\u1ea7n duy tr\u00ec. C\u00f4ng ti t\u1ed1t hi\u1ec3u r\u1eb1ng duy tr\u00ec l\u1ef1c l\u01b0\u1ee3ng lao \u0111\u1ed9ng m\u1ea1nh l\u00e0 t\u00e0i s\u1ea3n qu\u00ed gi\u00e1 nh\u1ea5t trong th\u1ecb tr\u01b0\u1eddng to\u00e0n c\u1ea7u n\u00e0y, v\u00e0 kh\u00f3 m\u00e0 duy tr\u00ec s\u1ee9c m\u1ea1nh m\u1ed9t khi t\u00e0i s\u1ea3n n\u00e0y \u0111\u00e3 b\u1ecb h\u1ecfng.<\/p>\n

\u0110\u1ec3 t\u00f4i cho b\u1ea1n m\u1ed9t v\u00ed d\u1ee5 khi t\u00f4i ti\u1ebfn h\u00e0nh nghi\u00ean c\u1ee9u t\u1ea1i Cisco n\u0103m 2001. V\u00e0o th\u1eddi \u0111\u00f3 th\u1ecb tr\u01b0\u1eddng \u0111ang s\u1ee5t gi\u1ea3m l\u1edbn do cu\u1ed9c kh\u1ee7ng ho\u1ea3ng Dot.com. Cisco ti\u1ebfn l\u00ean v\u1edbi chi\u1ebfn l\u01b0\u1ee3c n\u1ed5i b\u1eadt b\u1eb1ng vi\u1ec7c tung ra ch\u01b0\u01a1ng tr\u00ecnh, thay v\u00ec th\u1ea3i ng\u01b0\u1eddi, c\u00f4ng ti tr\u1ea3 m\u1ed9t ph\u1ea7n ba l\u01b0\u01a1ng, c\u1ed9ng th\u00eam ph\u00fac l\u1ee3i cho nh\u1eefng nh\u00e2n vi\u00ean n\u00e0y, ng\u01b0\u1eddi \u0111\u1ed3ng \u00fd l\u00e0m vi\u1ec7c cho c\u00e1c t\u1ed5 ch\u1ee9c t\u1eeb thi\u1ec7n. C\u00e1c b\u01b0\u1edbc ki\u1ec3u th\u1ebf n\u00e0y gi\u00fap cho Cisco gi\u1ea3m chi ph\u00ed nh\u01b0ng v\u1eabn b\u1ea3o v\u1ec7 Cisco b\u1eb1ng c\u00e1ch l\u00e0m cho nh\u00e2n vi\u00ean c\u1ea3m th\u1ea5y y\u00ean t\u00e2m h\u01a1n v\u1ec1 cam k\u1ebft c\u1ee7a Cisco v\u1edbi ng\u01b0\u1eddi c\u1ee7a m\u00ecnh. K\u1ebft qu\u1ea3 l\u00e0 \u0111o \u0111\u01b0\u1ee3c: s\u1ef1 tho\u1ea3 m\u00e3n c\u1ee7a nh\u00e2n vi\u00ean v\u1eabn c\u00f2n cao, v\u00e0 Cisco gi\u1eef \u0111\u01b0\u1ee3c v\u1ecb tr\u00ed n\u1ed5i b\u1eadt trong danh s\u00e1ch “c\u00e1c c\u00f4ng ti t\u1ed1t nh\u1ea5t n\u00ean l\u00e0m vi\u1ec7c v\u1edbi” c\u1ee7a t\u1ea1p ch\u00ed Fortune. Sau cu\u1ed9c kh\u1ee7ng ho\u1ea3ng n\u00e0y, ph\u1ea7n l\u1edbn c\u00e1c nh\u00e2n vi\u00ean \u0111\u00f3 tr\u1edf l\u1ea1i v\u1ecb tr\u00ed to\u00e0n th\u1eddi v\u00e0 Cisco c\u00f3 kh\u1ea3 n\u0103ng gi\u1eef \u0111\u01b0\u1ee3c ph\u1ea7n l\u1edbn t\u00e0i s\u1ea3n c\u1ee7a m\u00ecnh (tri th\u1ee9c v\u00e0 k\u0129 n\u0103ng) kh\u00f4ng b\u1ecb \u0111\u1ed9ng ch\u1ea1m trong khi nhi\u1ec1u \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh c\u1ee7a c\u00f4ng ti m\u1ea5t ng\u01b0\u1eddi c\u00f3 k\u0129 n\u0103ng v\u00e0 kh\u00f4ng th\u1ec3 ph\u1ee5c h\u1ed3i \u0111\u01b0\u1ee3c.<\/p>\n

T\u00f4i hi v\u1ecdng nh\u1eefng b\u00e0i h\u1ecdc n\u00e0y s\u1ebd gi\u00fap ng\u01b0\u1eddi qu\u1ea3n l\u00ed hi\u1ec3u “nh\u1eefng th\u1ef1c h\u00e0nh t\u1ed1t nh\u1ea5t” trong c\u00f4ng nghi\u1ec7p v\u00e0 tr\u00e1nh ph\u1ea1m ph\u1ea3i sai l\u1ea7m t\u1ed1n k\u00e9m. Ng\u01b0\u1eddi c\u00f3 k\u0129 n\u0103ng v\u00e0 tri th\u1ee9c l\u00e0 c\u00f3 gi\u00e1 tr\u1ecb cao trong x\u00e3 h\u1ed9i tri th\u1ee9c n\u00e0y v\u00e0 kh\u00f4ng bao gi\u1edd n\u00ean b\u1ecb \u0111\u1ed1i x\u1eed nh\u01b0 “th\u1ee9 b\u1ecf \u0111i \u0111\u01b0\u1ee3c.” C\u00e1c c\u00f4ng ti c\u00f3 lo\u1ea1i th\u00e1i \u0111\u1ed9 \u0111\u00f3 v\u1edbi m\u1ecdi ng\u01b0\u1eddi s\u1ebd kh\u00f4ng bao gi\u1edd th\u00e0nh c\u00f4ng b\u1edfi v\u00ec h\u1ecd kh\u00f4ng bi\u1ebft g\u00ec v\u1ec1 kinh doanh ng\u00e0y nay.<\/p>\n

 <\/p>\n

—-English version—-<\/p>\n

 <\/p>\n

In the past blog, I stated that in this global financial crisis, if software companies reduced costs by laid-off employees then it is possible that they may lose key employees with significant knowledge and skills and may not be able to rebuild its capability when the economy improves. I have received several responses from senior managers who told me that they did not agree with my statement because the cost of keeping people could be a big financial burden so letting people go is a better solution. Some managers told me that “Employees are disposable things and they can be hired at any time as economy improves”.<\/p>\n

Of course, they have their opinions and I have mine. My view is based on many years of management experiences and as a researcher who study the software industry. Let me share with you some facts because there are lessons to be learned.<\/p>\n

During the “Dotcom” crisis in 2001, over 80% company could not recover when the market improves because their key people had left to other companies. This is actually the result of brilliant strategy to use the crisis as a golden opportunity to “Steal” key people from competitors. During that time, both Microsoft and IBM were hiring a lot of people from Sun, Motorola, and other competitors and consolidate their positions. Basically, well-managed companies always maintain their competition by using every opportunity to leverage for their advantages. When things slow down, they focus on retraining their people so they could improve performance by having the most current skills and knowledge for better opportunity when thing improves. These activities are not only important to maintaining employee morale but they also give people the skills necessary to do efficient works for the company advantages.<\/p>\n

In the “Dotcom” crisis in 2001, IBM continued offering additional trainings to its people to keep them current in technology. To reduce costs IBM replacing external teachers from universities that they hired to teach with company’s senior managers. This brilliant approach not only reduced the cost of training but also getting the involvement of senior leaders more closely to its people and improves their morale which affects company’s performance. When economy improves, IBM continues to remain as the top companies when many of its competitors drop down to much lower levels.<\/p>\n

During the Dot.com crisis, Cisco Systems focused its effort to redesigned its products and consolidate its manufactures resulting in much improved products later. This strategy kept the company at the top level when many of its competitors either went out of business or become so weak with the same products and could not compete with Cisco’s new products. Today Cisco’s strategy by focus on redesigning products and retaining workers is taught at many business schools MBA programs as the key model to stay competitive.<\/p>\n

As a professor who teaches both MIS and MBA programs, I always caution companies that before letting people go, they should spent time identify key employees and make clear to them about the importance of having them to stay. Companies have strong leadership will make good decisions about their people and companies that consider “people are disposable” will not last long in this highly competitive market. Today in this knowledge society, skill is so important because it takes time to build the skill needed for the business.<\/p>\n

Good managers know which skill will help the business today and which will bring more value in the future so they can act accordingly. For example, that today proprietary software such as Microsoft, Oracle, and SAP may be important but it is possible that in a near future, open source and “software as a service” (SaaS) ay be the high demand software. Good managers always look at which types of skills would take years to replace or develop and be careful about their decisions. For example skills in programming or testing may be replaced relatively easier than skills in software engineering or system management who require business knowledge and experiences. Senior manager must understand the key strategic advantages of knowledge and skills and minimize the negative impact of laying-off, cost cutting, and identify highly talented people that the company should retain. Good company understands that maintain a strong workforce is the best asset in this global market, and it is difficult to maintain strength once the asset has been damaged.<\/p>\n

Let me give you an example when I conducted research at Cisco in 2001. At that time the market is down significantly due to the Dot.com crisis. Cisco came up with a brilliant strategy by launched a program that instead of laid-off, company paid one-third of salary, plus benefits to these employees who agreed to work for local charity organizations. Steps like this help Cisco reduced costs but still protected Cisco by making employees feel better about Cisco’s commitment to its people. The results were measurable: employee satisfaction remained high, and Cisco retained a prominent spot on Fortune magazine’s “Best Companies to Work For” list. After the crisis, most of these employees return to fulltime position and Cisco were able to keep most of its assets (knowledge and skills) intact where many of its competitors lost their highly skilled people and could not recover.<\/p>\n

I hope these lessons will help manager to understand “best practices” in the industry and avoid making costly mistake. People with skills and knowledge are highly valuable in this knowledge society and should never be treated as “Disposable”. Companies who have that kind of attitude toward people will never succeed because they do not know anything about today business.<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Trong m\u1ed9t blog tr\u01b0\u1edbc, t\u00f4i \u0111\u00e3 n\u00f3i r\u1eb1ng trong th\u1eddi kh\u1ee7ng ho\u1ea3ng t\u00e0i ch\u00ednh to\u00e0n c\u1ea7u n\u00e0y, n\u1ebfu c\u00f4ng ti ph\u1ea7n m\u1ec1m gi\u1ea3m chi ph\u00ed … <\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16,3],"tags":[],"class_list":["post-3132","post","type-post","status-publish","format-standard","hentry","category-nha-doanh-nghiep","category-quan-li-he-thong-tin"],"_links":{"self":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts\/3132","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3132"}],"version-history":[{"count":2,"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts\/3132\/revisions"}],"predecessor-version":[{"id":3134,"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts\/3132\/revisions\/3134"}],"wp:attachment":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3132"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=3132"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=3132"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}