{"id":3080,"date":"2013-07-08T15:25:33","date_gmt":"2013-07-08T08:25:33","guid":{"rendered":"http:\/\/science-technology.vn\/?p=3080"},"modified":"2013-07-08T15:25:33","modified_gmt":"2013-07-08T08:25:33","slug":"thay-doi-qui-trinh","status":"publish","type":"post","link":"https:\/\/science-technology.vn\/?p=3080","title":{"rendered":"Thay \u0111\u1ed5i qui tr\u00ecnh"},"content":{"rendered":"

B\u1ea1n t\u00f4i, ng\u01b0\u1eddi qu\u1ea3n l\u00ed m\u1ed9t c\u00f4ng ti l\u1edbn b\u1ea3o t\u00f4i r\u1eb1ng anh \u1ea5y \u0111\u00e3 \u0111em m\u1ed9t s\u1ea3n ph\u1ea9m ph\u1ea7n m\u1ec1m m\u1edbi ra c\u1ea3i ti\u1ebfn v\u1ec1 n\u0103ng su\u1ea5t v\u00e0 hi\u1ec7u qu\u1ea3 nh\u01b0ng anh \u1ea5y g\u1eb7p th\u1eddi gian kh\u00f3 kh\u0103n khi \u0111\u1ec3 n\u00f3 l\u00e0m vi\u1ec7c trong c\u00f4ng ti c\u1ee7a anh \u1ea5y.<\/span><\/p>\n

T\u00f4i b\u1ea3o anh \u1ea5y: “Nhi\u1ec1u ng\u01b0\u1eddi mua ph\u1ea7n m\u1ec1m v\u00e0 gi\u1ea3 \u0111\u1ecbnh r\u1eb1ng “c\u1ee9 c\u00e0i \u0111\u1eb7t n\u00f3 \u0111i v\u00e0 n\u00f3 s\u1ebd l\u00e0m vi\u1ec7c” th\u1ebf r\u1ed3i ph\u00e1t hi\u1ec7n ra r\u1eb1ng h\u1ecd ph\u1ea3i l\u00e0m nhi\u1ec1u h\u01a1n b\u1edfi v\u00ec mua ph\u1ea7n m\u1ec1m th\u00ec d\u1ec5, nh\u01b0ng thay \u0111\u1ed5i c\u00e1ch m\u1ecdi ng\u01b0\u1eddi l\u00e0m vi\u1ec7c l\u1ea1i \u0111\u00f2i h\u1ecfi nhi\u1ec1u n\u1ed7 l\u1ef1c h\u01a1n. T\u00f4i \u0111\u00e3 th\u1ea5y nhi\u1ec1u c\u00f4ng ti \u0111\u1ea7u t\u01b0 nhi\u1ec1u ti\u1ec1n v\u00e0o ph\u1ea7n m\u1ec1m nh\u01b0ng \u0111\u00e3 kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c \u00edch l\u1ee3i b\u1edfi v\u00ec h\u1ecd kh\u00f4ng hi\u1ec3u “thay \u0111\u1ed5i qui tr\u00ecnh.”<\/p>\n

V\u1edbi b\u1ea5t k\u00ec c\u00f4ng ngh\u1ec7 m\u1edbi n\u00e0o \u0111\u1ec1u c\u00f3 m\u1ed9t t\u1eadp c\u00e1c b\u01b0\u1edbc c\u1ea7n \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n t\u1ea1i ch\u1ed7 tr\u01b0\u1edbc khi n\u00f3 c\u00f3 th\u1ec3 l\u00e0 h\u1eefu d\u1ee5ng. \u0110i\u1ec1u quan tr\u1ecdng nh\u1ea5t l\u00e0 con ng\u01b0\u1eddi. Ph\u1ea3i c\u00f3 trao \u0111\u1ed5i v\u00e0 \u0111\u00e0o t\u1ea1o v\u1ec1 c\u00f4ng ngh\u1ec7 m\u1edbi b\u1edfi v\u00ec m\u1ecdi ng\u01b0\u1eddi ph\u1ea3i hi\u1ec3u gi\u00e1 tr\u1ecb c\u1ee7a c\u00f4ng ngh\u1ec7 m\u1edbi v\u00e0 nh\u1eadn \u0111\u00e0o t\u1ea1o v\u1ec1 c\u00e1ch d\u00f9ng n\u00f3. H\u1ecd c\u1ea7n bi\u1ebft c\u00e1ch n\u00f3 \u1ea3nh h\u01b0\u1edfng t\u1edbi c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd v\u00e0 c\u00e1ch n\u00f3 l\u00e0m l\u1ee3i cho h\u1ecd nh\u01b0 l\u00e0m cho c\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n nhanh h\u01a1n, t\u1ed1t h\u01a1n, tr\u01b0\u1edbc khi h\u1ecd s\u1ebd ch\u1ea5p nh\u1eadn n\u00f3 v\u00e0 d\u00f9ng n\u00f3. Theo \u00fd ki\u1ebfn c\u1ee7a t\u00f4i, Con ng\u01b0\u1eddi l\u00e0 trung t\u00e2m c\u1ee7a m\u1ecdi th\u1ee9 do \u0111\u00f3 trao \u0111\u1ed5i l\u00e0 b\u1ea3n ch\u1ea5t cho thay \u0111\u1ed5i x\u1ea3y ra.<\/p>\n

B\u01b0\u1edbc th\u1ee9 hai l\u00e0 qui tr\u00ecnh hay c\u00e1ch con ng\u01b0\u1eddi l\u00e0m vi\u1ec7c. \u0110\u1ec3 d\u00f9ng c\u00f4ng ngh\u1ec7 m\u1edbi th\u00ec m\u1ecdi ng\u01b0\u1eddi c\u1ea7n tham gia v\u00e0o qui tr\u00ecnh n\u00e0o \u0111\u00f3. Ch\u1eb3ng h\u1ea1n, ng\u01b0\u1eddi qu\u1ea3n l\u00ed quen d\u1ef1a v\u00e0o ng\u01b0\u1eddi k\u1ebf to\u00e1n, cho h\u1ecd con s\u1ed1 v\u00e0 \u0111\u1ec3 h\u1ecd t\u00ednh ra k\u1ebft qu\u1ea3 m\u00e0 c\u00f3 th\u1ec3 m\u1ea5t v\u00e0i gi\u1edd. V\u1edbi ph\u1ea7n m\u1ec1m, ng\u01b0\u1eddi qu\u1ea3n l\u00ed c\u00f3 th\u1ec3 b\u1ea5m v\u00e0o bi\u1ec3u t\u01b0\u1ee3ng, \u0111\u01b0a v\u00e0o con s\u1ed1 v\u00e0 \u0111\u1ec3 cho m\u00e1y t\u00ednh hi\u1ec3n th\u1ecb k\u1ebft qu\u1ea3 ngay l\u1eadp t\u1ee9c. Qui tr\u00ecnh c\u0169 d\u1ef1a v\u00e0o ng\u01b0\u1eddi k\u1ebf to\u00e1n \u0111\u1ec3 l\u00e0m t\u00ednh to\u00e1n l\u00e0 c\u00e1ch m\u1ecdi ng\u01b0\u1eddi \u0111\u00e3 hi\u1ec3u r\u00f5 r\u1ed3i. Qui tr\u00ecnh d\u00f9ng m\u00e1y t\u00ednh thay v\u00ec con ng\u01b0\u1eddi l\u00e0 m\u1edbi v\u00e0 m\u1ecdi ng\u01b0\u1eddi c\u00f3 th\u1ec3 c\u1ea3m th\u1ea5y kh\u00f4ng tho\u1ea3i m\u00e1i. \u0110i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i gi\u1ea3i th\u00edch cho h\u1ecd v\u1ec1 \u00edch l\u1ee3i (nhanh h\u01a1n v\u00e0 ch\u00ednh x\u00e1c h\u01a1n) v\u00e0 \u0111\u00e0o t\u1ea1o h\u1ecd d\u00f9ng ph\u1ea7n m\u1ec1m m\u1edbi. Khi m\u1ecdi ng\u01b0\u1eddi hi\u1ec3u c\u00e1ch m\u1ecdi s\u1ef1 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n ng\u00e0y nay v\u00e0 c\u00e1ch m\u1ecdi s\u1ef1 s\u1ebd \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n sau khi c\u00e0i \u0111\u1eb7t ph\u1ea7n m\u1ec1m m\u1edbi v\u00e0 \u00edch l\u1ee3i h\u1ecd thu \u0111\u01b0\u1ee3c th\u00ec h\u1ecd s\u1ebd thay \u0111\u1ed5i.<\/p>\n

Thay \u0111\u1ed5i qui tr\u00ecnh y\u00eau c\u1ea7u r\u1eb1ng ch\u00fang ta ph\u1ea3i b\u1eaft \u0111\u1ea7u t\u1eeb con ng\u01b0\u1eddi, gi\u00fap h\u1ecd hi\u1ec3u qui tr\u00ecnh m\u1edbi b\u1eb1ng vi\u1ec7c cung c\u1ea5p \u0111\u00e0o t\u1ea1o, v\u00e0 k\u1ebft th\u00fac v\u1edbi ph\u1ea7n m\u1ec1m \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng. Kh\u00f4ng c\u00f3 thay \u0111\u1ed5i n\u00e0y v\u1ec1 qui tr\u00ecnh, m\u1ecdi ng\u01b0\u1eddi s\u1ebd tr\u1ea3i nghi\u1ec7m l\u1eabn l\u1ed9n v\u00e0 \u0111\u00f4i khi ch\u1ed1ng l\u1ea1i thay \u0111\u1ed5i.<\/p>\n

C\u00f9ng \u0111i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng cho ch\u01b0\u01a1ng tr\u00ecnh gi\u00e1o d\u1ee5c m\u1edbi. \u0110\u1eebng tr\u00f4ng \u0111\u1ee3i “C\u1ee9 \u0111em n\u00f3 v\u00e0o \u0111i v\u00e0 sinh vi\u00ean s\u1ebd \u0111\u0103ng k\u00ed h\u1ecdc.” \u0110\u1ea1i h\u1ecdc ph\u1ea3i trao \u0111\u1ed5i r\u00f5 r\u00e0ng v\u1edbi sinh vi\u00ean v\u1ec1 kh\u00e1c bi\u1ec7t gi\u1eefa ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o m\u1edbi v\u00e0 c\u0169. C\u00e1c gi\u00e1o s\u01b0 c\u1ea7n gi\u1ea3i th\u00edch gi\u00e1 tr\u1ecb, \u00edch l\u1ee3i v\u00e0 c\u00e1ch n\u00f3 s\u1ebd gi\u00fap cho sinh vi\u00ean h\u1ecdc tri th\u1ee9c, k\u0129 n\u0103ng m\u1edbi \u0111\u1ec3 cho h\u1ecd c\u00f3 th\u1ec3 c\u00f3 vi\u1ec7c l\u00e0m t\u1ed1t h\u01a1n, ngh\u1ec1 nghi\u1ec7p t\u1ed1t h\u01a1n. H\u01a1n bao gi\u1edd h\u1ebft, trao \u0111\u1ed5i l\u00e0 b\u1ea3n ch\u1ea5t trong vi\u1ec7c thay \u0111\u1ed5i qui tr\u00ecnh n\u00e0y. Ch\u1eebng n\u00e0o sinh vi\u00ean v\u00e0 gia \u0111\u00ecnh c\u1ee7a h\u1ecd c\u00f2n ch\u01b0a hi\u1ec3u r\u00f5 n\u00f3 v\u00e0 ch\u1ea5p nh\u1eadn n\u00f3 nh\u01b0 ch\u01b0\u01a1ng tr\u00ecnh t\u1ed1t h\u01a1n, ch\u01b0\u01a1ng tr\u00ecnh gi\u00e1o d\u1ee5c m\u1edbi c\u00f3 th\u1ec3 kh\u00f4ng th\u00e0nh c\u00f4ng.<\/p>\n

 <\/p>\n

—-English version—-<\/p>\n

 <\/p>\n

My friend, a manager of a large company told me that he brought a new software product to improve productivity and efficiency but he is having a tough time to make it work in his company.<\/p>\n

I told him: “Many people purchase software and assume that “install it and it will work” then find out that they have to do more because buying software is easy, but changing the way people work requires more efforts. I have seen many companies invested a lot of money in software but did not receive the benefits because they do not understand the “change process”.<\/p>\n

With any new technology there is a set of steps that need to be in place before it can be of any use. The most important is the people. There must be communications and trainings about the new technology because people must understand the value of the new technology and receive training on how to use it. They need to know how it affects their works and how it benefits them such as getting their works done faster, better, before they will accept it and use it. In my opinion, People are the center of everything therefore communication is essential for the change to take place.<\/p>\n

The second step is the process or the way people work. In order to use the new technology a certain process is involved. For example, manager used to rely on accounting people, give them the number and let them calculate the results which may take several hours. With software, manager can click on the icon, enter the number and let the computer displays results immediately. The old process of relying on accounting people to do the calculation is the way people understand well. The process using computer instead of people is new and people may not feel comfortable. It is important to explain to them the benefits (Faster and more accurate) and train them to use the new software. When people understand how things are done today and how things will be done after installing the new software and the benefits they receive then they will change.<\/p>\n

The change process requires that we must start with the people, help them to understand the new process by provide training, and finish with the software being used. Without this change process, people will experience confusion and sometime resist the change.<\/p>\n

The same thing can be applied to the new education program. Do not expect “Just bring it in and students will enroll”. University must clearly communicate to students about the differences between the new training programs and the old. Professors need to explain the value, benefits and how it will help students to learn new knowledge, skills so they can have better jobs, better careers. More than ever, communication is essential in this change process. Unless students and their family understand it well and accept it as the better programs, new education program may not be successful.<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

B\u1ea1n t\u00f4i, ng\u01b0\u1eddi qu\u1ea3n l\u00ed m\u1ed9t c\u00f4ng ti l\u1edbn b\u1ea3o t\u00f4i r\u1eb1ng anh \u1ea5y \u0111\u00e3 \u0111em m\u1ed9t s\u1ea3n ph\u1ea9m ph\u1ea7n m\u1ec1m m\u1edbi ra c\u1ea3i ti\u1ebfn … <\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[31],"tags":[],"class_list":["post-3080","post","type-post","status-publish","format-standard","hentry","category-cac-van-de-khac"],"_links":{"self":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts\/3080","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3080"}],"version-history":[{"count":2,"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts\/3080\/revisions"}],"predecessor-version":[{"id":3082,"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts\/3080\/revisions\/3082"}],"wp:attachment":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3080"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=3080"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=3080"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}