{"id":2410,"date":"2013-07-06T11:35:30","date_gmt":"2013-07-06T04:35:30","guid":{"rendered":"http:\/\/science-technology.vn\/?p=2410"},"modified":"2013-07-06T11:35:30","modified_gmt":"2013-07-06T04:35:30","slug":"giai-quyet-van-de-chat-luong","status":"publish","type":"post","link":"https:\/\/science-technology.vn\/?p=2410","title":{"rendered":"Gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng"},"content":{"rendered":"

B\u1ea1n t\u00f4i ng\u01b0\u1eddi s\u1edf h\u1eefu m\u1ed9t c\u00f4ng ti ph\u1ea7n m\u1ec1m ph\u00e0n n\u00e0n: \u201cT\u00f4i bi\u1ebft r\u1eb1ng ch\u1ea5t l\u01b0\u1ee3ng th\u1ea5p l\u00e0 x\u1ea5u cho doanh nghi\u1ec7p. T\u00f4i mu\u1ed1n c\u1ea3i ti\u1ebfn c\u00e1ch nh\u1eefng ng\u01b0\u1eddi ph\u00e1t tri\u1ec3n c\u1ee7a ch\u00fang t\u00f4i l\u00e0m vi\u1ec7c b\u1edfi v\u00ec s\u1eeda l\u1ed7i sau khi \u0111\u01b0a ra s\u1ea3n ph\u1ea9m cho kh\u00e1ch h\u00e0ng l\u00e0 r\u1ea5t t\u1ed1n k\u00e9m. L\u00e0m sao t\u00f4i c\u00f3 th\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c \u0111i\u1ec1u \u0111\u00f3 khi t\u00f4i r\u1ea5t b\u1eadn, ng\u01b0\u1eddi qu\u1ea3n l\u00ed c\u1ee7a t\u00f4i b\u1eadn, v\u00e0 ng\u01b0\u1eddi ph\u00e1t tri\u1ec3n c\u1ee7a t\u00f4i c\u0169ng b\u1eadn.\u201d<\/span><\/p>\n

T\u00f4i b\u1ea3o anh \u1ea5y: \u201cB\u1eadn KH\u00d4NG ph\u1ea3i l\u00e0 c\u1edb \u0111\u1ec3 KH\u00d4NG l\u00e0m g\u00ec c\u1ea3. N\u1ebfu c\u00f3 c\u00e1c c\u00f4ng ti kh\u00e1c c\u00f3 th\u1ec3 x\u00e2y d\u1ef1ng ph\u1ea7n m\u1ec1m ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 mu\u1ed1n c\u1ea1nh tranh v\u1edbi \u00f4ng th\u00ec \u00f4ng s\u1ebd l\u00e0m g\u00ec? \u00d4ng v\u1eabn b\u1eadn v\u00e0 KH\u00d4NG l\u00e0m g\u00ec sao?\u201d<\/p>\n

Anh \u1ea5y gi\u1ea3i th\u00edch: \u201cT\u00f4i l\u00e0 ng\u01b0\u1eddi ch\u1ee7 th\u00e0nh c\u00f4ng. T\u00f4i b\u1eaft \u0111\u1ea7u v\u1edbi 25 ng\u01b0\u1eddi nh\u01b0ng t\u0103ng tr\u01b0\u1edfng t\u1edbi tr\u00ean 500 ng\u01b0\u1eddi b\u00e2y gi\u1edd. T\u00f4i c\u00f3 nhi\u1ec1u kh\u00e1ch h\u00e0ng, t\u00f4i l\u00e0m vi\u1ec7c ch\u0103m ch\u1ec9, c\u1ea3 ng\u00e0y c\u1ea3 \u0111\u00eam, nh\u01b0ng d\u1ea7u v\u1eady v\u1eabn c\u00f3 nhi\u1ec1u c\u00f4ng vi\u1ec7c gi\u1ea5y t\u1edd ph\u1ea3i l\u00e0m. T\u00f4i \u0111\u00e3 c\u1eed ng\u01b0\u1eddi ph\u00e1t tri\u1ec3n \u0111i c\u00e1c l\u1edbp \u0111\u00e0o t\u1ea1o th\u00eam v\u00e0 c\u00e1c x\u00ea mi na v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng m\u00e0 ch\u1eb3ng \u0111i\u1ec1u g\u00ec x\u1ea3y ra. H\u1ecd v\u1eabn l\u00e0m m\u1ecdi th\u1ee9 theo c\u00f9ng c\u00e1ch. Ch\u1eb3ng c\u00e1i g\u00ec th\u1ef1c s\u1ef1 thay \u0111\u1ed5i.\u201d<\/p>\n

T\u00f4i b\u1ea3o anh \u1ea5y: \u201cThay \u0111\u1ed5i kh\u00f4ng x\u1ea3y ra t\u1eeb \u0111\u00e1y \u0111\u00e2u. Thay \u0111\u1ed5i ph\u1ea3i b\u1eaft \u0111\u1ea7u t\u1eeb \u0111\u1ec9nh th\u00ec m\u1ecdi ng\u01b0\u1eddi s\u1ebd thay \u0111\u1ed5i. Khi ng\u01b0\u1eddi \u0111\u1ee9ng \u0111\u1ea7u b\u1eadn r\u1ed9n th\u1ebf \u00f4ng ngh\u0129 ng\u01b0\u1eddi kh\u00e1c s\u1ebd l\u00e0m g\u00ec? H\u1ecd c\u0169ng b\u1eadn lu\u00f4n v\u00ec kh\u00f4ng ai s\u1ebd th\u1ea3nh th\u01a1i khi “\u00f4ng ch\u1ee7” b\u1eadn r\u1ed9n. N\u1ebfu h\u1ecd kh\u00f4ng b\u1eadn th\u00ec h\u1ecd s\u1ebd h\u00e0nh \u0111\u1ed9ng nh\u01b0 h\u1ecd b\u1eadn. \u0110\u00e0o t\u1ea1o v\u00e0 x\u00ea mi na KH\u00d4NG gi\u00fap g\u00ec n\u1ebfu qui tr\u00ecnh KH\u00d4NG thay \u0111\u1ed5i v\u00e0 th\u00f3i quen c\u0169 V\u1eaaN c\u00f3 \u0111\u00f3. V\u1edbi t\u00f4i d\u01b0\u1eddng nh\u01b0 v\u1ea5n \u0111\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a \u00f4ng c\u00f3 th\u1ec3 kh\u00f4ng g\u00e2y ra b\u1edfi thi\u1ebfu k\u0129 n\u0103ng m\u00e0 b\u1edfi mong \u0111\u1ee3i kh\u00f4ng r\u00f5 r\u00e0ng v\u00e0 qu\u00e1 nhi\u1ec1u c\u00f4ng vi\u1ec7c. B\u1edfi v\u00ec nh\u1eefng ng\u01b0\u1eddi ph\u00e1t tri\u1ec3n \u0111\u1ec1u b\u1eadn, h\u1ecd kh\u00f4ng th\u1ec3 ngh\u0129 \u0111\u01b0\u1ee3c c\u00e1i g\u00ec kh\u00e1c h\u01a1n NGO\u00c0I C\u00d4NG VI\u1ec6C. B\u1edfi v\u00ec ng\u01b0\u1eddi qu\u1ea3n l\u00ed b\u1eadn, h\u1ecd kh\u00f4ng th\u1ec3 ngh\u0129 \u0111\u01b0\u1ee3c c\u1ea3i ti\u1ebfn n\u00e0o NGO\u00c0I QU\u1ea2N L\u00cd. B\u1edfi v\u00ec \u00f4ng b\u1eadn th\u1ebf khi nh\u00ecn v\u00e0o m\u1ecdi c\u00f4ng vi\u1ec7c gi\u1ea5y t\u1edd chi ti\u1ebft, \u00f4ng KH\u00d4NG TH\u1ec2 L\u00c3NH \u0110\u1ea0O \u0111\u01b0\u1ee3c thay \u0111\u1ed5i. Trong m\u1ed9t c\u00f4ng ti n\u01a1i m\u1ecdi ng\u01b0\u1eddi \u0111\u1ec1u b\u1eadn \u0111\u1ebfn th\u1ebf h\u1ecd b\u1ecb ki\u1ec7t l\u1ef1c, kh\u00f4ng ai ch\u0103m nom v\u1ec1 c\u00e1i g\u00ec. \u0110\u00f3 l\u00e0 l\u00ed do t\u1ea1i sao ch\u1eb3ng c\u00e1i g\u00ec thay \u0111\u1ed5i. L\u00e0 ng\u01b0\u1eddi b\u1ea1n, t\u00f4i c\u00f3 th\u1ec3 n\u00f3i c\u00e1i g\u00ec \u0111\u00f3 m\u00e0 \u00f4ng c\u00f3 th\u1ec3 kh\u00f4ng th\u00edch kh\u00f4ng?\u201d<\/p>\n

Anh ta d\u01b0\u1eddng nh\u01b0 ng\u1ea1c nhi\u00ean: \u201cKh\u00f4ng, t\u00f4i kh\u00f4ng \u0111\u1ec3 t\u00e2m \u0111\u00e2u, ch\u00fang ta \u0111\u00e3 l\u00e0 b\u1ea1n trong nhi\u1ec1u n\u0103m r\u1ed3i.\u201d<\/p>\n

T\u00f4i b\u1ea3o anh ta: \u201c\u00d4ng l\u00e0 ng\u01b0\u1eddi ch\u1ee7 th\u00e0nh c\u00f4ng nh\u01b0ng \u00f4ng h\u00e0nh \u0111\u1ed9ng nh\u01b0 ng\u01b0\u1eddi qu\u1ea3n l\u00ed. Ng\u01b0\u1eddi ch\u1ee7 n\u00ean l\u00e0 NG\u01af\u1edcI L\u00c3NH \u0110\u1ea0O, kh\u00f4ng ph\u1ea3i ng\u01b0\u1eddi qu\u1ea3n l\u00ed. \u00d4ng KH\u00d4NG n\u00ean b\u1eadn t\u00e2m qu\u00e1 nhi\u1ec1u t\u1edbi c\u00f4ng vi\u1ec7c gi\u1ea5y t\u1edd, \u0111\u00f3 l\u00e0 vi\u1ec7c c\u1ee7a ng\u01b0\u1eddi qu\u1ea3n l\u00ed. L\u00e0 ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o, \u00f4ng ph\u1ea3i \u0111\u1eb7t vi\u1ec5n ki\u1ebfn v\u00e0 chi\u1ec1u h\u01b0\u1edbng cho c\u00f4ng ti c\u1ee7a \u00f4ng. \u00d4ng ph\u1ea3i nh\u00ecn v\u00e0 M\u1ee4C \u0110\u00cdCH D\u00c0I H\u1ea0N, kh\u00f4ng ph\u1ea3i c\u00e1i nh\u00ecn ng\u1eafn h\u1ea1n. L\u00e0 ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o, \u00f4ng ph\u1ea3i h\u1ed9i t\u1ee5 v\u00e0o CANH T\u00c2N, kh\u00f4ng v\u00e0o qu\u1ea3n tr\u1ecb. \u00d4ng ph\u1ea3i PH\u00c1T TRI\u1ec2N c\u00f4ng ti \u0111\u1ec3 cho n\u00f3 s\u1ebd t\u0103ng tr\u01b0\u1edfng m\u1ea1nh h\u01a1n v\u00e0 l\u1edbn h\u01a1n, kh\u00f4ng duy tr\u00ec c\u00f4ng vi\u1ec7c gi\u1ea5y t\u1edd, \u0111\u00f3 l\u00e0 vi\u1ec7c c\u1ee7a ng\u01b0\u1eddi qu\u1ea3n l\u00ed.\u00a0Khi vi\u1ec7c t\u1edbi \u0111\u1ec3 l\u00e0m c\u00e1i g\u00ec \u0111\u00f3, ng\u01b0\u1eddi qu\u1ea3n l\u00ed B\u1ea2O nh\u1eefng ng\u01b0\u1eddi d\u01b0\u1edbi h\u1ecd \u0111i\u1ec1u ph\u1ea3i l\u00e0m.\u00a0Ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o KH\u00d4NG b\u1ea3o h\u1ecd nh\u01b0ng G\u00c2Y H\u1ee8NG KH\u1edeI cho h\u1ecd v\u00e0 h\u1ecd s\u1eb5n l\u00f2ng \u0111i theo v\u00e0 sung s\u01b0\u1edbng l\u00e0m \u0111i\u1ec1u \u0111\u00f3. Tuy nhi\u00ean, KH\u00d4NG m\u1ea5y ng\u01b0\u1eddi hi\u1ec3u kh\u00e1c bi\u1ec7t n\u00e0y.\u201d<\/p>\n

Anh ta d\u01b0\u1eddng nh\u01b0 y\u00ean t\u0129nh m\u1ed9t ch\u1ed1c r\u1ed3i h\u1ecfi: \u201cOK, \u00f4ng ngh\u0129 t\u00f4i c\u00f3 th\u1ec3 l\u00e0m g\u00ec \u0111\u1ec3 c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng ph\u1ea7n m\u1ec1m? \u00d4ng \u0111\u00fang, n\u1ebfu kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng, h\u1ecd c\u00f3 th\u1ec3 chuy\u1ec3n sang c\u00f4ng ti kh\u00e1c.\u201d<\/p>\n

T\u00f4i b\u1ea3o anh ta: \u201cB\u00c2Y GI\u1edc \u00f4ng \u0111ang ngh\u0129 nh\u01b0 ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o. \u00d4ng \u0111ang ngh\u0129 v\u1ec1 chi\u1ec1u h\u01b0\u1edbng c\u00f4ng ti v\u00e0 h\u1eadu qu\u1ea3 c\u1ee7a vi\u1ec7c kh\u00f4ng h\u00e0nh \u0111\u1ed9ng. B\u1edfi v\u00ec m\u1ecdi ng\u01b0\u1eddi bao gi\u1edd c\u0169ng quan t\u00e2m t\u1edbi b\u1ea5t k\u00ec c\u00e1i g\u00ec ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o c\u1ee7a h\u1ecd mu\u1ed1n cho n\u00ean c\u00f3 c\u00e1i g\u00ec \u0111\u00f3 \u00f4ng c\u00f3 th\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c: Gi\u1ea3 s\u1eed r\u1eb1ng m\u1ed9t d\u1ef1 \u00e1n c\u00f3 v\u1ea5n \u0111\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng l\u1edbn nh\u01b0ng n\u00f3 \u0111\u00e3 \u0111\u01b0\u1ee3c s\u1eeda. Tuy nhi\u00ean, \u00f4ng b\u1ea5t th\u1ea7n \u0111\u1ebfn v\u00e0 h\u1ecfi ng\u01b0\u1eddi qu\u1ea3n l\u00ed d\u1ef1 \u00e1n ngay tr\u01b0\u1edbc m\u1ecdi ng\u01b0\u1eddi: “T\u00f4i nghe n\u00f3i r\u1eb1ng c\u00f3 v\u1ea5n \u0111\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng \u1edf \u0111\u00e2y. C\u00e1i g\u00ec th\u1ef1c s\u1ef1 \u0111\u00e3 x\u1ea3y ra? C\u00f3 c\u00e1i g\u00ec m\u00e0 c\u00e1c b\u1ea1n mu\u1ed1n t\u00f4i l\u00e0m \u1edf \u0111\u00e2y kh\u00f4ng? C\u00e1c b\u1ea1n c\u00f3 c\u1ea7n s\u1ef1 gi\u00fap \u0111\u1ee1 c\u1ee7a t\u00f4i kh\u00f4ng?” N\u00f3i c\u00e1ch kh\u00e1c, \u00f4ng kh\u00f4ng tr\u1eebng ph\u1ea1t ng\u01b0\u1eddi n\u00e0o, ch\u1ec9 b\u00e0y t\u1ecf m\u1ed1i quan t\u00e2m c\u1ee7a \u00f4ng v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a d\u1ef1 \u00e1n. \u00d4ng ngh\u0129 ng\u01b0\u1eddi qu\u1ea3n l\u00ed d\u1ef1 \u00e1n s\u1ebd ph\u1ea3n \u1ee9ng g\u00ec khi “\u00f4ng ch\u1ee7” \u0111ang h\u1ecfi lo\u1ea1i c\u00e2u h\u1ecfi \u0111\u00f3? Ng\u01b0\u1eddi \u0111\u00f3 s\u1ebd ngh\u0129: \u201cM\u00ecnh b\u1ecb r\u1eafc r\u1ed1i l\u1edbn b\u00e2y gi\u1edd sao? C\u00e1i g\u00ec s\u1ebd x\u1ea3y ra cho m\u00ecnh? T\u1ea1i sao \u00f4ng ch\u1ee7 t\u1edbi d\u1ef1 \u00e1n c\u1ee7a m\u00ecnh m\u00e0 kh\u00f4ng b\u00e1o tr\u01b0\u1edbc nh\u01b0 th\u1ebf n\u00e0y?\u201d T\u1ea5t nhi\u00ean, kh\u00f4ng ai th\u00edch cu\u1ed9c vi\u1ebfng th\u0103ng t\u1eeb ng\u01b0\u1eddi ch\u1ee7 ng\u01b0\u1eddi c\u00f3 th\u1ec3 \u0111u\u1ed5i h\u1ecd. Ki\u1ec3u c\u00e2u h\u1ecfi \u0111\u00f3 s\u1ebd l\u00e0m cho m\u1ecdi ng\u01b0\u1eddi qu\u1ea3n l\u00ed d\u1ef1 \u00e1n kh\u00f4ng tho\u1ea3i m\u00e1i.\u201d<\/p>\n

Anh ta c\u01b0\u1eddi: \u201c\u0110i\u1ec1u \u0111\u00f3 l\u00e0 d\u1ec5 d\u00e0ng, t\u00f4i c\u00f3 th\u1ec3 h\u00ecnh dung ra khu\u00f4n m\u1eb7t c\u1ee7a ng\u01b0\u1eddi qu\u1ea3n l\u00ed c\u1ee7a t\u00f4i v\u00e0o l\u00fac \u0111\u00f3.\u201d<\/p>\n

T\u00f4i ti\u1ebfp t\u1ee5c: \u201c\u00d4ng ngh\u0129 c\u00e1i g\u00ec s\u1ebd x\u1ea3y ra ti\u1ebfp \u0111\u00f3? K\u1ebft qu\u1ea3 c\u1ee7a cu\u1ed9c vi\u1ebfng th\u0103m b\u1ea5t th\u1ea7n n\u00e0y v\u00e0 c\u00e2u h\u1ecfi v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng t\u1eeb ‘\u00f4ng ch\u1ee7” ng\u01b0\u1eddi “kh\u00f4ng c\u00f2n b\u1eadn r\u1ed9n” s\u1ebd \u0111\u1eb7t ra chi\u1ec1u h\u01b0\u1edbng m\u1edbi cho c\u00f4ng ti. T\u00f4i ch\u1eafc ch\u1eafn r\u1eb1ng l\u1ea7n sau tr\u01b0\u1edbc khi \u0111\u01b0a ra s\u1ea3n ph\u1ea9m cho kh\u00e1ch h\u00e0ng, ng\u01b0\u1eddi qu\u1ea3n l\u00ed d\u1ef1 \u00e1n s\u1ebd \u0111\u1ec3 th\u1eddi gian th\u00eam \u0111\u1ec3 ki\u1ec3m tra m\u1ecdi th\u1ee9 \u0111\u01b0a ra, \u0111\u1ec3 ch\u1eafc s\u1ebd c\u00f3 \u00edt c\u01a1 h\u1ed9i c\u1ee7a cu\u1ed9c vi\u1ebfng th\u0103m c\u1ee7a “\u00f4ng ch\u1ee7”. \u0110\u00e2y l\u00e0 h\u00e0nh \u0111\u1ed9ng \u0111\u01a1n gi\u1ea3n, nh\u01b0ng r\u1ea5t hi\u1ec7u qu\u1ea3. B\u00ean c\u1ea1nh vi\u1ec7c \u0111\u1eb7t ra chi\u1ec1u h\u01b0\u1edbng r\u1eb1ng \u00f4ng nghi\u00eam t\u00fac v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng, ng\u01b0\u1eddi qu\u1ea3n l\u00ed d\u1ef1 \u00e1n c\u0169ng nh\u1eadn \u0111\u01b0\u1ee3c ch\u1ec9 \u0111\u1ea1o t\u1eeb \u00f4ng r\u1eb1ng ch\u1ea5t l\u01b0\u1ee3ng l\u00e0 quan tr\u1ecdng. Trong m\u1ed9t th\u1eddi gian d\u00e0i, \u00f4ng b\u1eadn r\u1ed9n th\u1ebf, \u00f4ng kh\u00f4ng ch\u00fa \u00fd t\u1edbi c\u00e1c d\u1ef1 \u00e1n cho n\u00ean \u00f4ng nh\u1eadn tin t\u1ee9c v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng tr\u1ec5 v\u00e0 ch\u1eb3ng c\u00e1i g\u00ec c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c l\u00e0m. B\u1eb1ng vi\u1ec7c \u0111\u1eb7t ra chi\u1ec1u h\u01b0\u1edbng s\u1edbm v\u00e0 r\u00f5 r\u00e0ng, b\u1eb1ng vi\u1ec7c c\u00f3 ti\u1ebfp x\u00fac tr\u1ef1c ti\u1ebfp v\u1edbi ng\u01b0\u1eddi d\u1ef1 \u00e1n th\u00ec m\u1ecdi s\u1ef1 s\u1ebd thay \u0111\u1ed5i nhanh. Tin t\u1ee9c r\u1eb1ng \u00f4ng \u0111i t\u1edbi d\u1ef1 \u00e1n v\u00e0 h\u1ecfi nh\u1eefng c\u00e2u h\u1ecfi s\u1ebd lan r\u1ed9ng nhanh ch\u00f3ng trong to\u00e0n c\u00f4ng ti v\u00e0 m\u1ecdi s\u1ef1 s\u1ebd thay \u0111\u1ed5i. Ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o l\u00e3nh \u0111\u1ea1o b\u1eb1ng h\u00e0nh \u0111\u1ed9ng, v\u00e0 \u0111\u1eb7t chi\u1ec1u h\u01b0\u1edbng \u0111\u1ec3 cho ng\u01b0\u1eddi kh\u00e1c c\u00f3 th\u1ec3 theo \u0111\u01b0\u1ee3c. \u0110\u00f3 l\u00e0 \u0111i\u1ec1u t\u00f4i ng\u1ee5 \u00fd b\u1edfi thay \u0111\u1ed5i b\u1eaft \u0111\u1ea7u t\u1eeb tr\u00ean \u0111i xu\u1ed1ng.\u201d<\/p>\n

 <\/p>\n

—-English version—-<\/p>\n

 <\/p>\n

Solving Quality Issues<\/p>\n

My friend who owned a software company complained: \u201cI know that low quality is bad for business. I want to improve the way our developers work because fixing defects after released products to customers is very costly. How can I do that when I am very busy, my managers are busy, and my developers are also busy\u201d.<\/p>\n

I told him: \u201cBusy is NOT an excuse for NOT doing anything. If there are other companies who can build quality software and want to compete with you then what would you do? Are you still being busy and NOT doing anything?\u201d.<\/p>\n

He explained: \u201cI am a successful owner. I started with 25 people but grow to over 500 now. I have many customers, I work very hard, days and nights, but still have more paperwork to do. I have sent developers to additional trainings and quality seminars but nothing happened. They are still doing things the same way. Nothing really changed\u201d.<\/p>\n

I told him: \u201cChange does not happen from the bottom. Change must start at the top then everybody will change. When the top person is so busy what do you think others would do? They are busy too because no one would relax when the \u201cBoss\u201d is busy. If they are not busy then they will act like they are busy. Training and seminars do NOT help if the process is NOT changing and old habit is STILL there. It seems to me that your quality problem may not cause by lack of skills but unclear expectation and too much works. Because developers are busy, they cannot think of anything else BUT WORK. Because managers are busy, they cannot think of any improvement BUT MANAGE. Because you are so busy looking at all detailed paperwork, you CANNOT LEAD the change. In a company where everybody is so busy then exhausted, no one would care about anything. That is why nothing changed. As a friend, may I say something that you may not like?\u201d<\/p>\n

He seemed surprised: \u201cNo, I do not mind, we have been friend for many years\u201d<\/p>\n

I told him: \u201cYou are a successful owner but you act like a manager. An owner should be a LEADER, not manager. You should NOT be bothered with too much paperwork, it is the job of managers. As leader, you must set the vision and the direction for your company. You must look at the LONG TERM GOAL, not the short term view. As leader, you must focus on the INNOVATION, not the administration. You should DEVELOP the company so it will grow stronger and bigger, not maintain paperwork, it is the job of managers.\u00a0When it comes to do something, managers TELL those under them what to do.\u00a0Leaders do NOT tell them but INSPIRE them and they are willing to follow and happy to do it. However, NOT many people understand the differences\u201d.<\/p>\n

He seemed quiet for awhile than asked: \u201cOK, what do you think I could do to improve the software quality? You are correct, if customers are not satisfy, they may switch to another company.\u201d<\/p>\n

I told him: \u201cNOW you are thinking like a leader. You are thinking about the company direction and the consequence of the no action. Because people always interest in whatever their leader want so there is something you can do: Assume that a project has a significant quality problem but it has been fixed. However, you come in unexpected and ask the project manager in front of everybody: “I heard that there is a quality problem here. What really happened? Is there anything that you want me to do here? Do you need my help?” In other words, you do not punish anyone, just expressing your interest in the quality of the project. What do you think the project manager would react when the \u201cBoss\u201d is asking that kind of question? He would think: \u201cAm I in big trouble now? What is going to happen to me? Why the owner come to my project unannounced like this?\u201d Of course, nobody likes visits from the owner who could fire them. That types of question will make every project managers uncomfortable\u201d.<\/p>\n

He laughed: \u201cThat is easy, I can imagine the face of my manager at that time\u201d.<\/p>\n

I continued: \u201cWhat do you think will happen next? The result of this unexpected visit and questions about quality from the \u201cBoss\u201d who is \u201cno longer busy\u201d will set a new direction for the company. I am sure that the next time before the release of product to customer, project manager will take extra time to check every things out, to make sure there will be less chance of a \u201cBoss\u201d visit. This is a simple action, but very effective. Besides setting the direction that you are serious about quality, the project manager is also getting direction from you that quality is important. For a long time, you are so busy, you do not pay attention to projects so you get the news about quality late and nothing can be done. By set the direction early and clearly, by having direct contact with project people then things will change fast. The news that you come to a project and ask questions will spread quickly throughout the company and things will change. A leader leads by action, and set direction so others can follow. That is what I mean by change starts at the top down\u201d.<\/p>\n","protected":false},"excerpt":{"rendered":"

B\u1ea1n t\u00f4i ng\u01b0\u1eddi s\u1edf h\u1eefu m\u1ed9t c\u00f4ng ti ph\u1ea7n m\u1ec1m ph\u00e0n n\u00e0n: \u201cT\u00f4i bi\u1ebft r\u1eb1ng ch\u1ea5t l\u01b0\u1ee3ng th\u1ea5p l\u00e0 x\u1ea5u cho doanh nghi\u1ec7p. T\u00f4i mu\u1ed1n … <\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16,1],"tags":[],"class_list":["post-2410","post","type-post","status-publish","format-standard","hentry","category-nha-doanh-nghiep","category-xu-huong-toan-cau"],"_links":{"self":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts\/2410","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2410"}],"version-history":[{"count":1,"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts\/2410\/revisions"}],"predecessor-version":[{"id":2411,"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts\/2410\/revisions\/2411"}],"wp:attachment":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2410"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2410"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2410"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}