{"id":2133,"date":"2013-07-05T10:37:41","date_gmt":"2013-07-05T03:37:41","guid":{"rendered":"http:\/\/science-technology.vn\/?p=2133"},"modified":"2013-07-05T10:37:41","modified_gmt":"2013-07-05T03:37:41","slug":"dau-tu-vao-nhan-vien-cua-ban","status":"publish","type":"post","link":"https:\/\/science-technology.vn\/?p=2133","title":{"rendered":"\u0110\u1ea7u t\u01b0 v\u00e0o nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n"},"content":{"rendered":"

M\u1ed9t ng\u01b0\u1eddi qu\u1ea3n l\u00ed g\u1eedi cho t\u00f4i m\u1ed9t email: \u201cTrong b\u00e0i \u201cC\u1ea3i ti\u1ebfn qui tr\u00ecnh b\u1eb1ng CMMI\u201d, th\u1ea7y \u0111\u00e3 vi\u1ebft: \u201cN\u1ebfu b\u1ea1n mu\u1ed1n \u0111\u1ea7u t\u01b0, xin \u0111\u1ea7u t\u01b0 v\u00e0o nh\u00e2n vi\u00ean ri\u00eang c\u1ee7a b\u1ea1n. Cung c\u1ea5p \u0111\u00e0o t\u1ea1o t\u1ed1t h\u1ee3n cho h\u1ecd \u0111\u1ec3 c\u1ea3i ti\u1ebfn k\u0129 n\u0103ng c\u1ee7a h\u1ecd.\u201d L\u00e0 ng\u01b0\u1eddi qu\u1ea3n l\u00ed c\u00f4ng ti ph\u1ea7n m\u1ec1m, c\u00e2u h\u1ecfi c\u1ee7a t\u00f4i l\u00e0: \u201cT\u00f4i c\u1ea7n \u0111\u1ea7u t\u01b0 v\u00e0o k\u0129 n\u0103ng n\u00e0o cho h\u1ecd?\u201d \u201cL\u00e0m sao t\u00f4i bi\u1ebft r\u1eb1ng h\u1ecd \u0111ang c\u1ea3i ti\u1ebfn?\u201d \u201cL\u00e0m sao t\u00f4i \u0111o \u0111\u01b0\u1ee3c c\u1ea3i ti\u1ebfn c\u1ee7a h\u1ecd?\u201d<\/span><\/p>\n

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\u0110\u00e1p: Ph\u1ea7n m\u1ec1m kh\u00f4ng ch\u1ec9 l\u00e0 c\u00f4ng ngh\u1ec7 m\u00e0 c\u00f2n l\u00e0 vi\u1ec7c trao \u0111\u1ed5i. N\u1ebfu b\u1ea1n kh\u00f4ng bi\u1ebft \u0111\u1ea7u t\u01b0 c\u00e1i g\u00ec v\u00e0o nh\u00e2n vi\u00ean ri\u00eang c\u1ee7a b\u1ea1n th\u00ec c\u00e2u h\u1ecfi th\u1ee9 nh\u1ea5t c\u1ee7a t\u00f4i l\u00e0: \u201cK\u0129 n\u0103ng m\u1ec1m c\u1ee7a h\u1ecd t\u1ed1t th\u1ebf n\u00e0o, ch\u1eb3ng h\u1ea1n nh\u01b0 k\u0129 n\u0103ng trao \u0111\u1ed5i?” B\u1ea1n c\u1ea7n nh\u00ecn v\u00e0o c\u00e1c khu v\u1ef1c nh\u01b0 k\u0129 ngh\u1ec7 y\u00eau c\u1ea7u, qu\u1ea3n l\u00ed d\u1ef1 \u00e1n, v\u00e0 quan h\u1ec7 kh\u00e1ch h\u00e0ng \u0111\u1ec3 xem li\u1ec7u k\u0129 n\u0103ng nghe, k\u0129 n\u0103ng th\u01b0\u01a1ng l\u01b0\u1ee3ng, v\u00e0 k\u0129 n\u0103ng tr\u00ecnh b\u00e0y c\u1ee7a nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n c\u00f3 \u0111\u1ee7 t\u1ed1t kh\u00f4ng. B\u1ea1n c\u00f3 th\u1ec3 h\u1ecfi h\u1ecd k\u0129 n\u0103ng n\u00e0o h\u1ecd c\u1ea7n \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 cung c\u1ea5p \u0111\u00e0o t\u1ea1o cho h\u1ecd. Ng\u00e0y nay, ph\u1ea7n l\u1edbn c\u00e1c c\u00f4ng ti ph\u1ea7n m\u1ec1m \u0111\u1ec1u c\u00f3 kh\u00e1ch h\u00e0ng n\u01b0\u1edbc ngo\u00e0i cho n\u00ean k\u0129 n\u0103ng quan tr\u1ecdng kh\u00e1c h\u1ecd c\u00f3 th\u1ec3 c\u1ea7n l\u00e0 k\u0129 n\u0103ng ngo\u1ea1i ng\u1eef. Ng\u01b0\u1eddi ph\u00e1t tri\u1ec3n \u00edt nh\u1ea5t ph\u1ea3i trao \u0111\u1ed5i t\u1ed1t trong ti\u1ebfng n\u01b0\u1edbc ngo\u00e0i nh\u01b0 ti\u1ebfng Anh.<\/p>\n

C\u00e2u h\u1ecfi th\u1ee9 hai c\u1ee7a t\u00f4i l\u00e0: \u201cNh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n c\u00f3 tri th\u1ee9c chuy\u00ean gia mi\u1ec1n \u1ee9ng d\u1ee5ng kh\u00f4ng? V\u00ec b\u1ea1n \u1edf trong doanh nghi\u1ec7p ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m, nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n c\u00f3 hi\u1ec3u c\u00e1ch kh\u00e1ch h\u00e0ng d\u00f9ng s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n kh\u00f4ng? Nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n c\u00f3 bi\u1ebft v\u00e0 hi\u1ec3u qui tr\u00ecnh doanh nghi\u1ec7p c\u1ee7a kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n kh\u00f4ng? H\u1ecd c\u00f3 hi\u1ec3u c\u00e1i g\u00ec l\u00e0 quan tr\u1ecdng cho kh\u00e1ch h\u00e0ng v\u00e0 t\u1ea1i sao kh\u00f4ng? \u0110\u00e2y c\u00f3 th\u1ec3 l\u00e0 l\u00fac \u0111\u1ec3 \u0111\u1ea7u t\u01b0 v\u00e0o gi\u1ea3i th\u00edch c\u00e1ch s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n \u0111\u01b0\u1ee3c d\u00f9ng tr\u00ean th\u1ecb tr\u01b0\u1eddng. \u0110i\u1ec1u quan tr\u1ecdng l\u00e0 nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n h\u1ecdc v\u1ec1 x\u00e2y d\u1ef1ng tri th\u1ee9c chuy\u00ean gia mi\u1ec1n cho h\u1ecd n\u1eefa.<\/p>\n

C\u00e2u h\u1ecfi th\u1ee9 ba c\u1ee7a t\u00f4i l\u00e0: \u201cB\u1ea1n c\u00f3 c\u00e2n nh\u1eafc th\u00edch \u1ee9ng c\u00f4ng ngh\u1ec7 m\u1edbi kh\u00f4ng? N\u1ebfu c\u00f3, nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n c\u00f3 k\u0129 n\u0103ng th\u00edch h\u1ee3p trong ph\u00e1t tri\u1ec3n, thi\u1ebft k\u1ebf, th\u1ef1c hi\u1ec7n v\u00e0 ki\u1ec3m th\u1eed trong c\u00f4ng ngh\u1ec7 \u0111\u00f3 kh\u00f4ng? N\u1ebfu b\u1ea1n \u0111ang l\u1eadp k\u1ebf ho\u1ea1ch th\u00edch \u1ee9ng c\u00f4ng ngh\u1ec7 m\u1edbi, \u0111\u00e2y l\u00e0 l\u00fac \u0111\u1ea7u t\u01b0 v\u00e0o \u0111\u00e0o t\u1ea1o \u0111\u1ec3 gi\u00fap h\u1ecd h\u1ecdc v\u00e0 d\u00f9ng c\u00f4ng ngh\u1ec7 m\u1edbi. N\u1ebfu b\u1ea1n kh\u00f4ng c\u00f3 c\u00f4ng ngh\u1ec7 m\u1edbi n\u00e0o, b\u1ea1n c\u00f3 th\u1ec3 \u0111\u1ea7u t\u01b0 th\u00eam v\u00e0o c\u1ea3i ti\u1ebfn qui tr\u00ecnh nh\u01b0 cung c\u1ea5p \u0111\u00e0o t\u1ea1o v\u1ec1 c\u00e1ch ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m hi\u1ec7u n\u0103ng cao, \u0111\u1ed9 tin c\u1eady cao, t\u00ednh s\u1eb5n c\u00f3 cao, ch\u1ea5t l\u01b0\u1ee3ng cao. \u0110\u00e0o t\u1ea1o t\u1ed1t nh\u1ea5t s\u1ebd l\u00e0 v\u1ec1 c\u00e1ch ti\u1ebfn h\u00e0nh ki\u1ec3m \u0111i\u1ec3m \u0111\u1ec3 nh\u1eadn di\u1ec7n v\u00e0 lo\u1ea1i b\u1ecf l\u1ed7i v\u00e0 c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng ph\u1ea7n m\u1ec1m.<\/p>\n

Gi\u1ed1ng nh\u01b0 b\u1ea5t k\u00ec \u0111\u1ea7u t\u01b0 n\u00e0o, b\u1ea1n c\u00f3 th\u1ec3 \u0111o n\u0103ng su\u1ea5t, ch\u1ea5t l\u01b0\u1ee3ng, l\u1ecbch bi\u1ec3u, th\u00e0nh c\u00f4ng d\u1ef1 \u00e1n, v\u00e0 s\u1ef1 tho\u1ea3 m\u00e3n c\u1ee7a kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc v\u00e0 sau \u0111\u00e0o t\u1ea1o \u0111\u1ec3 nh\u1eadn di\u1ec7n \u0111\u1ea7u t\u01b0 c\u1ee7a b\u1ea1n c\u00f3 hi\u1ec7u qu\u1ea3 ra sao. C\u00f3 c\u00e1ch \u0111o v\u00e0 \u0111\u1ed9 \u0111o t\u1ed1t l\u00e0 c\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 bi\u1ebft li\u1ec7u nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n c\u00f3 c\u1ea3i ti\u1ebfn hay kh\u00f4ng. T\u00f4i g\u1ee3i \u00fd r\u1eb1ng b\u1ea1n l\u00e0m cu\u1ed9c \u0111i\u1ec1u tra v\u1ec1 s\u1ef1 tho\u1ea3 m\u00e3n c\u1ee7a kh\u00e1ch h\u00e0ng c\u0169ng nh\u01b0 tho\u1ea3 m\u00e3n c\u1ee7a nh\u00e2n vi\u00ean c\u1ee9 m\u1ed7i s\u00e1u th\u00e1ng. M\u1ed9t ch\u1ec9 b\u00e1o t\u1ed1t kh\u00e1c v\u1ec1 s\u1ef1 tho\u1ea3 m\u00e3n c\u1ee7a nh\u00e2n vi\u00ean l\u00e0 t\u1ec9 l\u1ec7 \u0111\u1ed5i ng\u01b0\u1eddi th\u1ea5p. Nh\u00e2n vi\u00ean h\u00e0i l\u00f2ng kh\u00f4ng \u0111\u1ed5i vi\u1ec7c l\u00e0m, n\u1ebfu h\u1ecd bi\u1ebft r\u1eb1ng h\u1ecd c\u00f3 th\u1ec3 th\u0103ng ti\u1ebfn trong ngh\u1ec1 nghi\u1ec7p trong c\u00f4ng ti c\u1ee7a b\u1ea1n, h\u1ecd s\u1ebd kh\u00f4ng b\u1ecf \u0111i. N\u1ebfu b\u1ea1n \u0111\u1ed1i x\u1eed v\u1edbi h\u1ecd t\u1ed1t, h\u1ecd s\u1ebd \u1edf l\u1ea1i v\u1edbi b\u1ea1n. N\u1ebfu kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n h\u00e0i l\u00f2ng h\u1ecd s\u1ebd cho b\u1ea1n nhi\u1ec1u kinh doanh h\u01a1n, b\u1ea1n c\u00f3 th\u1ec3 \u0111o thu nh\u1eadp v\u00e0 l\u1ee3i nhu\u1eadn c\u1ee7a b\u1ea1n tr\u01b0\u1edbc v\u00e0 sau \u0111\u1ea7u t\u01b0 c\u1ee7a b\u1ea1n v\u00e0o \u0111\u00e0o t\u1ea1o n\u1eefa.<\/p>\n

M\u1ed9t khi b\u1ea1n \u0111\u00e3 \u0111\u1ea7u t\u01b0 v\u00e0o \u0111\u00e0o t\u1ea1o, l\u1eddi khuy\u00ean c\u1ee7a t\u00f4i l\u00e0 \u0111\u1ea7u t\u01b0 v\u00e0o qui tr\u00ecnh thu\u00ea ng\u01b0\u1eddi c\u1ee7a b\u1ea1n n\u1eefa. D\u1ef1a tr\u00ean kh\u1ea3o c\u1ee9u c\u1ee7a t\u00f4i v\u1ec1 c\u00f4ng ti ph\u1ea7n m\u1ec1m, nhi\u1ec1u c\u00f4ng ti ch\u1ec9 thu\u00ea ng\u01b0\u1eddi khi h\u1ecd c\u1ea7n. Ph\u1ea7n l\u1edbn c\u00e1c c\u00f4ng ti kh\u00f4ng l\u00e0m vi\u1ec7c t\u1ed1t trong kh\u00e2u tuy\u1ec3n ch\u1ecdn b\u1edfi v\u00ec h\u1ecd c\u1ea7n l\u1ea5p v\u00e0o c\u00e1c v\u1ecb tr\u00ed m\u1ed9t c\u00e1ch nhanh ch\u00f3ng. H\u1ecd thu\u00ea b\u1ea5t k\u00ec ai c\u00f3 ph\u1ea9m ch\u1ea5t v\u1ec1 k\u0129 thu\u1eadt nh\u01b0ng kh\u00f4ng bi\u1ebft m\u1ea5y v\u1ec1 ng\u01b0\u1eddi \u0111\u01b0\u1ee3c thu\u00ea trong c\u00e1c khu v\u1ef1c k\u0129 n\u0103ng kh\u00e1c. B\u1ea1n n\u00ean bi\u1ebft r\u1eb1ng c\u00e1i v\u00e0o t\u1ed1t s\u1ebd \u0111em t\u1edbi c\u00e1i ra t\u1ed1t. Thay v\u00ec ph\u1ea3n \u1ee9ng v\u1edbi nhu c\u1ea7u, qu\u1ea3ng c\u00e1o c\u00e1c v\u1ecb tr\u00ed, l\u1ef1a ch\u1ecdn b\u1eb1ng ph\u1ecfng v\u1ea5n c\u00e1c \u0111\u01b0\u01a1ng \u0111\u01a1n khi c\u1ea7n, b\u1ea1n c\u00f3 th\u1ec3 c\u1ed9ng t\u00e1c v\u1edbi c\u00e1c \u0111\u1ea1i h\u1ecdc \u0111\u1ec3 c\u00f3 ch\u01b0\u01a1ng tr\u00ecnh th\u1ef1c t\u1eadp n\u01a1i b\u1ea1n thu\u00ea sinh vi\u00ean l\u00e0m vi\u1ec7c v\u00e0o m\u00f9a h\u00e8. B\u1ea1n c\u00f3 c\u01a1 h\u1ed9i \u0111\u1ec3 quan s\u00e1t h\u1ecd, bi\u1ebft h\u1ecd r\u00f5 r\u00e0ng v\u00e0 xem c\u00e1ch h\u1ecd l\u00e0m vi\u1ec7c. Kh\u00f4ng ch\u1ec9 l\u00e0 k\u0129 n\u0103ng k\u0129 thu\u1eadt c\u1ee7a h\u1ecd m\u00e0 c\u00f2n c\u1ea3 h\u00e0nh vi c\u1ee7a h\u1ecd, k\u0129 n\u0103ng m\u1ec1m c\u1ee7a h\u1ecd \u0111\u1ec3 cho b\u1ea1n c\u00f3 th\u1ec3 c\u00f3 danh s\u00e1ch c\u00e1c \u1ee9ng c\u1eed vi\u00ean t\u1ed1t nh\u1ea5t tr\u01b0\u1edbc khi h\u1ecd t\u1ed1t nghi\u1ec7p. Vi\u1ec7c l\u1eadp k\u1ebf ho\u1ea1ch tr\u01b0\u1edbc n\u00e0y s\u1ebd ti\u1ebft ki\u1ec7m cho b\u1ea1n nhi\u1ec1u th\u1eddi gian v\u00e0 ti\u1ec1n b\u1ea1c trong tuy\u1ec3n ng\u01b0\u1eddi. V\u00ec nh\u1eefng sinh vi\u00ean n\u00e0y \u0111\u00e3 l\u00e0m vi\u1ec7c trong c\u00f4ng ti c\u1ee7a b\u1ea1n, h\u1ecd bi\u1ebft v\u1ec1 qui tr\u00ecnh c\u1ee7a b\u1ea1n, c\u00f4ng c\u1ee5 c\u1ee7a b\u1ea1n, nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n cho n\u00ean b\u1ea1n s\u1ebd d\u00e0nh \u00edt th\u1eddi gian \u0111\u1ec3 \u0111\u00e0o t\u1ea1o h\u1ecd khi h\u1ecd t\u1edbi l\u00e0m vi\u1ec7c cho b\u1ea1n. N\u1ebfu b\u1ea1n c\u1ea7n nh\u1eefng k\u0129 n\u0103ng n\u00e0o \u0111\u00f3, c\u00f4ng ngh\u1ec7 n\u00e0o \u0111\u00f3, b\u1ea1n c\u00f3 th\u1ec3 c\u1ed9ng t\u00e1c v\u1edbi \u0111\u1ea1i h\u1ecdc \u0111\u1ec3 cho h\u1ecd cung c\u1ea5p lo\u1ea1i \u0111\u00e0o t\u1ea1o \u0111\u00f3 trong ch\u01b0\u01a1ng tr\u00ecnh c\u1ee7a h\u1ecd. \u0110\u1ea1i h\u1ecdc \u0111ang trong kinh doanh v\u1ec1 \u0111\u00e0o t\u1ea1o, ph\u1ea7n l\u1edbn \u0111\u1ea1i h\u1ecdc s\u1ebd \u0111\u00f3n ch\u00e0o g\u1ee3i \u00fd c\u1ee7a b\u1ea1n khi bi\u1ebft r\u1eb1ng b\u1ea1n s\u1ebd thu\u00ea sinh vi\u00ean c\u1ee7a h\u1ecd. N\u1ebfu b\u1ea1n t\u1edbi th\u0103m Carnegie Mellon, b\u1ea1n s\u1ebd th\u1ea5y r\u1eb1ng bao gi\u1edd c\u0169ng c\u00f3 m\u1ed9t s\u1ed1 \u0111\u1ea1i di\u1ec7n c\u1ee7a c\u00e1c c\u00f4ng ti \u1edf th\u01b0\u1eddng tr\u1ef1c trong tr\u01b0\u1eddng \u0111\u1ec3 quan s\u00e1t v\u00e0 k\u00e8m c\u1eb7p sinh vi\u00ean \u0111\u1ec3 cho sinh vi\u00ean s\u1ebd l\u00e0m vi\u1ec7c cho h\u1ecd. \u0110\u1ea1i h\u1ecdc c\u1ee7a ch\u00fang t\u00f4i c\u1ed9ng t\u00e1c v\u1edbi nhi\u1ec1u c\u00f4ng ti ph\u1ea7n m\u1ec1m v\u00e0 \u0111i\u1ec1u ch\u1ec9nh ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o c\u1ee7a ch\u00fang t\u00f4i \u0111\u1ec3 \u0111\u00e1p \u1ee9ng cho nhu c\u1ea7u c\u1ee7a h\u1ecd. \u0110\u00f3 l\u00e0 l\u00ed do t\u1ea1i sao ph\u1ea7n l\u1edbn sinh vi\u00ean c\u1ee7a ch\u00fang t\u00f4i ki\u1ebfm \u0111\u01b0\u1ee3c nhi\u1ec1u vi\u1ec7c l\u00e0m tr\u01b0\u1edbc khi h\u1ecd t\u1ed1t nghi\u1ec7p.<\/p>\n

L\u1eadp k\u1ebf ho\u1ea1ch \u0111\u1ea7u t\u01b0 cho nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n b\u00e2y gi\u1edd \u0111i. C\u00f4ng ti c\u1ee7a b\u1ea1n s\u1ebd th\u00e0nh c\u00f4ng h\u01a1n, v\u00e0 \u0111i\u1ec1u n\u00e0y s\u1ebd l\u00e0m cho kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n h\u00e0i l\u00f2ng h\u01a1n. \u0110\u00f3 l\u00e0 c\u00e1ch \u0111\u1ea7u t\u01b0 t\u1ed1t nh\u1ea5t m\u00e0 b\u1ea1n c\u00f3 th\u1ec3 l\u00e0m h\u00f4m nay.<\/p>\n

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—-English version—-<\/p>\n

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Invest in your employees<\/p>\n

A manager send me an email: \u201cIn the article \u201cProcess Improvement with CMMI\u201d, you wrote: \u201cIf you want to invest, please invest in your own employees. Provide better trainings to help them improve their skills\u201d. As a manager of a software company, my questions are: \u201cWhat skills do I need to invest in them?\u201d; \u201cHow do I know that they are improving?\u201d; \u201c How do I measure their improvement?\u201d<\/p>\n

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Answer: Software is not just about technology but also a communications business. If you do not know what to invest in your own employees than my first question is: \u201cHow good are their soft-skills such as communications? You need to look into areas such as requirements engineering, project management, and customer-relationship, to see if the listening skills, negotiation skills, and presentation skills of your employees are good enough. You may ask them which skills do they need so you can provide training for them. Today, most software companies have foreign customers so another important skill they may need is foreign language skill. Developers must at least communicate well in a foreign language such as English.<\/p>\n

My second questions are: \u201cDo your employees have domain expertise? Since you are in the software development business, does your employees understand how your customers use your products? Do your employees know and understand your customers\u2019 business processes? Do they understand what is important to the users and why? This may be the time to invest in explaining how your products are being used in the market. It is important that your employees learn about your business to build domain expertise for them too.<\/p>\n

My third question is: \u201cAre you considering adapting any new technology? If so, do your employees have adequate skills in development, design, implement, and test in that technology? If you are planning to adapt new technology, this is the time to invest in training to help them learn and use the new technology. If you do not have any new technology, you could invest more in process improvement such as provide training about how to develop high performance, high reliability, high availability, high quality software. The best training would be on how to conduct reviews to identify and remove defects and improve software quality.<\/p>\n

Like any investment, you could measure productivity, quality, schedule, project success, and customer satisfaction before and after the trainings to identify how effective is your investment. Having good measurements and metrics are the best way to know if your employees are improving. I suggest that you have a survey of customers satisfaction as well as employees satisfaction every six months. Another good indicator of employees satisfaction is low turnover rate. Happy employees do not change jobs, if they know that they can advance in their career in your company, they will not leave. If you treat them well, they will stay with you. If your customers are happy they will give you more business, you can measure your revenue and profits before and after your investment in training too.<\/p>\n

Once you have invested in your training, my advice is to invest in your hiring process too. Based on my study of software company, many only hire people when they need. Most do not do a good job in selecting because they need to fill all positions quickly. They hire anyone who are qualified technically but not know much about them in other skill areas. You should know that a good inputs will bring good outputs. Rather than react to the demand, advertise positions, selecting by interviewing applicants when needed. You could collaborate with universities to have an internship program where you hire students to work in the summer. You have a chance to observe them, know them well and see how they work. Not just on their technical but also their behavior, their soft-skills so you can have a list of the best candidates before they graduate. This advance planning will saves you a lot of time and money in recruiting. Since these students already work in your company, they know about your process, your tools, your employees, so you will spend less time to train them when they come to work for you. If you need certain skills, certain technology, you can collaborate with universities to have them provide that kind of trainings in their program. University is in training business, most will welcome your suggestions knowing that you will hire their students. If you visit Carnegie Mellon, you will see that there are always number of company\u2019s representatives who stay there permanently in school to observe and mentor students so they will work for them. Our university collaborates with many software companies and adjust our trainings to meet their needs. That is why most of our students get job offers before they even graduate.<\/p>\n

Plan for your employees investments now. Your company will be more successful, and this will make your customers more satisfied. It is the best investment that you can make today.<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

M\u1ed9t ng\u01b0\u1eddi qu\u1ea3n l\u00ed g\u1eedi cho t\u00f4i m\u1ed9t email: \u201cTrong b\u00e0i \u201cC\u1ea3i ti\u1ebfn qui tr\u00ecnh b\u1eb1ng CMMI\u201d, th\u1ea7y \u0111\u00e3 vi\u1ebft: \u201cN\u1ebfu b\u1ea1n mu\u1ed1n \u0111\u1ea7u t\u01b0, … <\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16,1,3],"tags":[],"class_list":["post-2133","post","type-post","status-publish","format-standard","hentry","category-nha-doanh-nghiep","category-xu-huong-toan-cau","category-quan-li-he-thong-tin"],"_links":{"self":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts\/2133","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2133"}],"version-history":[{"count":1,"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts\/2133\/revisions"}],"predecessor-version":[{"id":2134,"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts\/2133\/revisions\/2134"}],"wp:attachment":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2133"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2133"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2133"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}