{"id":1839,"date":"2013-07-03T21:06:17","date_gmt":"2013-07-03T14:06:17","guid":{"rendered":"http:\/\/science-technology.vn\/?p=1839"},"modified":"2013-07-03T21:06:17","modified_gmt":"2013-07-03T14:06:17","slug":"quan-li-nhan-luc-phan-1","status":"publish","type":"post","link":"https:\/\/science-technology.vn\/?p=1839","title":{"rendered":"Qu\u1ea3n l\u00ed nh\u00e2n l\u1ef1c ph\u1ea7n 1"},"content":{"rendered":"

M\u1ed9t ng\u01b0\u1eddi ch\u1ee7 c\u00f4ng ti ph\u1ea7n m\u1ec1m h\u1ecfi t\u00f4i: \u201cCh\u00fang t\u00f4i l\u00e0 c\u00f4ng ti ph\u1ea7n m\u1ec1m nh\u1ecf nh\u01b0ng t\u0103ng tr\u01b0\u1edfng nhanh v\u00ec d\u1ecbch v\u1ee5 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 c\u00f4ng nh\u00e2n t\u00e0i n\u0103ng c\u1ee7a ch\u00fang t\u00f4i. Ch\u00fang t\u00f4i t\u0103ng g\u1ea5p \u0111\u00f4i k\u00edch c\u1ee1 m\u1ecdi n\u0103m v\u00e0 c\u1ea7n nhi\u1ec1u t\u00e0i n\u0103ng h\u01a1n. Li\u1ec7u c\u00f3 kh\u1ea3 n\u0103ng t\u0103ng tr\u01b0\u1edfng c\u00f4ng ti v\u00e0 \u0111\u1ed3ng th\u1eddi gi\u1eef cho d\u1ecbch v\u1ee5 ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a ch\u00fang t\u00f4i nguy\u00ean v\u1eb9n?”<\/span><\/p>\n

T\u00f4i b\u1ea3o \u00f4ng \u1ea5y: \u201cC\u00f3 th\u1ec3 ch\u1ee9. \u00d4ng c\u00f3 th\u1ec3 l\u00e0m t\u0103ng tr\u01b0\u1edfng c\u00f4ng ti c\u1ee7a \u00f4ng v\u00e0 duy tr\u00ec ch\u1ea5t l\u01b0\u1ee3ng ch\u1eebng n\u00e0o \u00f4ng l\u00e0m t\u0103ng n\u0103ng l\u1ef1c c\u1ee7a c\u00f4ng nh\u00e2n c\u1ee7a \u00f4ng. N\u1ebfu n\u0103ng l\u1ef1c ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m c\u1ee7a \u00f4ng l\u00e0 m\u1ed9t thu\u1ed9c t\u00ednh c\u1ee7a c\u00f4ng ti c\u1ee7a \u00f4ng v\u00e0 kh\u00f4ng ph\u1ee5 thu\u1ed9c v\u00e0o t\u00e0i n\u0103ng c\u1ee7a v\u00e0i c\u00e1i nh\u00e2n th\u00ec \u00f4ng c\u00f3 th\u1ec3 v\u1eabn t\u0103ng tr\u01b0\u1edfng v\u00e0 gi\u1eef cho d\u1ecbch v\u1ee5 ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a \u00f4ng nguy\u00ean v\u1eb9n. \u0110i\u1ec1u n\u00e0y s\u1ebd y\u00eau c\u1ea7u r\u1eb1ng \u00f4ng ph\u1ea3i qu\u1ea3n l\u00ed nh\u00e2n l\u1ef1c c\u1ee7a \u00f4ng t\u01b0\u01a1ng \u1ee9ng.”<\/p>\n

\u00d4ng \u1ea5y h\u1ecfi: “Nhi\u1ec1u ng\u01b0\u1eddi \u0111\u00e3 nh\u1eafc t\u1edbi qu\u1ea3n l\u00ed nh\u00e2n l\u1ef1c nh\u01b0ng kh\u00f4ng ai gi\u1ea3i th\u00edch r\u00f5 r\u00e0ng n\u00f3 ngh\u0129a l\u00e0 g\u00ec?”<\/p>\n

T\u00f4i gi\u1ea3i th\u00edch: “Qu\u1ea3n l\u00ed nh\u00e2n l\u1ef1c l\u00e0 ch\u1ee9c n\u0103ng then ch\u1ed1t b\u00ean trong c\u00f4ng ti h\u1ed9i t\u1ee5 v\u00e0o vi\u1ec7c qu\u1ea3n l\u00ed c\u00f4ng nh\u00e2n, nh\u1eefng ng\u01b0\u1eddi l\u00e0m vi\u1ec7c cho c\u00f4ng ti. \u0110\u00f3 l\u00e0 c\u00e1ch ti\u1ebfp c\u1eadn chi\u1ebfn l\u01b0\u1ee3c t\u1edbi qu\u1ea3n l\u00ed c\u00f4ng nh\u00e2n v\u00e0 t\u1ea1o kh\u1ea3 n\u0103ng cho h\u1ecd \u0111\u00f3ng g\u00f3p m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 v\u00e0 n\u0103ng su\u1ea5t cho ch\u1ec9 \u0111\u1ea1o c\u1ee7a c\u00f4ng ti \u0111\u1ec3 \u0111\u1ea1t t\u1edbi m\u1ee5c \u0111\u00edch v\u00e0 m\u1ee5c ti\u00eau doanh nghi\u1ec7p. Ng\u00e0y nay c\u00f4ng ngh\u1ec7 thay \u0111\u1ed5i nhanh ch\u00f3ng, th\u1ecb tr\u01b0\u1eddng vi\u1ec7c l\u00e0m \u0111ang thay \u0111\u1ed5i nhanh h\u01a1n, v\u00e0 c\u1ea1nh tranh kh\u00f4ng c\u00f2n \u1edf \u0111\u1ecba ph\u01b0\u01a1ng m\u00e0 \u1edf to\u00e0n c\u1ea7u. Qu\u1ea3n l\u00ed nh\u00e2n l\u1ef1c c\u0169ng thay \u0111\u1ed5i v\u00e0 kh\u00f4ng c\u00f2n nh\u01b0 qu\u1ea3n tr\u1ecb nh\u00e2n s\u1ef1 truy\u1ec1n th\u1ed1ng.\u201d<\/p>\n

\u00d4ng \u1ea5y d\u01b0\u1eddng nh\u01b0 ng\u1ea1c nhi\u00ean: \u201cSao n\u00f3 l\u1ea1i kh\u00e1c v\u1edbi qu\u1ea3n l\u00ed nh\u00e2n l\u1ef1c truy\u1ec1n th\u1ed1ng?\u201d<\/p>\n

T\u00f4i b\u1ea3o \u00f4ng \u1ea5y: \u201cNg\u00e0y nay t\u00e0i s\u1ea3n doanh nghi\u1ec7p l\u00e0 tri th\u1ee9c v\u00e0 k\u0129 n\u0103ng c\u1ee7a c\u00f4ng nh\u00e2n. Do c\u1ea1nh tranh to\u00e0n c\u1ea7u, m\u1ecdi c\u00f4ng ti \u0111\u1ec1u g\u1eb7p kh\u00f3 kh\u0103n khi gi\u1eef c\u00f4ng nh\u00e2n c\u00f3 k\u0129 n\u0103ng. N\u1ebfu \u00f4ng kh\u00f4ng \u0111\u1ed1i x\u1eed t\u1ed1t v\u1edbi h\u1ecd, \u00f4ng s\u1ebd g\u1eb7p kh\u00f3 kh\u0103n gi\u1eef h\u1ecd. V\u1ea5n \u0111\u1ec1 l\u00e0 nhi\u1ec1u ng\u01b0\u1eddi qu\u1ea3n l\u00ed kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o v\u1ec1 qu\u1ea3n l\u00ed nh\u00e2n l\u1ef1c. H\u1ecd kh\u00f4ng bi\u1ebft c\u00e1ch \u0111\u00e1p \u1ee9ng v\u1edbi nhu c\u1ea7u c\u1ee7a c\u00f4ng nh\u00e2n c\u1ee7a h\u1ecd. H\u1ecd c\u1ea3m nh\u1eadn v\u1ec1 qu\u1ea3n l\u00ed l\u00e0 v\u1ec1 t\u1ea1o ra k\u1ebft qu\u1ea3, kh\u00f4ng v\u1ec1 qu\u1ea3n l\u00ed con ng\u01b0\u1eddi, nh\u1eefng ng\u01b0\u1eddi t\u1ea1o ra k\u1ebft qu\u1ea3. Nhi\u1ec1u ng\u01b0\u1eddi th\u01b0\u1eddng thi\u1ebfu k\u0129 n\u0103ng v\u1ec1 \u0111\u00e1nh gi\u00e1 v\u00e0 c\u1ea3i ti\u1ebfn n\u0103ng l\u1ef1c c\u1ee7a c\u00f4ng nh\u00e2n c\u1ee7a h\u1ecd. N\u1ebfu c\u00f4ng ti kh\u00f4ng thi\u1ebft l\u1eadp ch\u00ednh s\u00e1ch cho qu\u1ea3n l\u00ed c\u00f4ng nh\u00e2n c\u00f3 k\u0129 n\u0103ng c\u1ee7a n\u00f3, kh\u00f4ng n\u00ean ng\u1ea1c nhi\u00ean l\u00e0 ng\u01b0\u1eddi qu\u1ea3n l\u00ed n\u00e0o \u0111\u00f3 v\u1eabn c\u00f2n coi h\u1ecd kh\u00f4ng kh\u00e1c c\u00f4ng nh\u00e2n kh\u00f4ng k\u0129 n\u0103ng, ng\u01b0\u1eddi d\u1ec5 d\u00e0ng thay th\u1ebf \u0111\u01b0\u1ee3c.\u201d<\/p>\n

\u201cNg\u00e0y nay nhi\u1ec1u c\u00f4ng ti v\u1eabn v\u1eadn h\u00e0nh theo c\u00f9ng c\u00e1ch nh\u01b0 n\u0103m m\u01b0\u01a1i n\u0103m tr\u01b0\u1edbc \u0111\u00e2y. C\u00e1c h\u00e0nh \u0111\u1ed9ng qu\u1ea3n l\u00ed \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n m\u00e0 kh\u00f4ng ph\u00e2n t\u00edch t\u00e1c \u0111\u1ed9ng c\u1ee7a ch\u00fang. Thu\u00ea ng\u01b0\u1eddi, \u0111u\u1ed5i ng\u01b0\u1eddi, qu\u1ea3n l\u00ed ng\u01b0\u1eddi \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n theo c\u00e1ch th\u1ee9c “kh\u00f4ng th\u1ec3 th\u1ee9c” thay v\u00ec c\u00e1c qui tr\u00ecnh \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh t\u1ed1t m\u00e0 \u0111\u00e3 \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 \u0111\u1ea1t t\u1edbi k\u1ebft qu\u1ea3 \u0111o \u0111\u01b0\u1ee3c. Quy\u1ebft \u0111\u1ecbnh \u0111\u01b0\u1ee3c ng\u01b0\u1eddi qu\u1ea3n l\u00ed \u0111\u01b0a ra m\u00e0 kh\u00f4ng t\u00ednh t\u1edbi h\u1eadu qu\u1ea3 n\u00e0o. N\u1ebfu ng\u01b0\u1eddi qu\u1ea3n l\u00ed kh\u00f4ng th\u00edch m\u1ed9t ng\u01b0\u1eddi, ng\u01b0\u1eddi \u0111\u00f3 c\u00f3 th\u1ec3 \u0111u\u1ed5i ng\u01b0\u1eddi n\u00e0y nh\u01b0 ng\u01b0\u1eddi \u0111\u00f3 mu\u1ed1n v\u00e0 kh\u00f4ng ai h\u1ecfi t\u1ea1i sao. N\u1ebfu ng\u01b0\u1eddi \u0111\u00f3 th\u00edch m\u1ed9t ng\u01b0\u1eddi, ng\u01b0\u1eddi \u0111\u00f3 c\u00f3 th\u1ec3 cho ng\u01b0\u1eddi n\u00e0y l\u00ean l\u01b0\u01a1ng t\u1ed1t m\u00e0 kh\u00f4ng ai h\u1ecfi. H\u1eadu qu\u1ea3 l\u00e0 ki\u1ec3u “kh\u00f4ng th\u1ec3 th\u1ee9c” n\u00e0y c\u00f3 th\u1ec3 l\u00e0m h\u1ecfng t\u00ednh hi\u1ec7u qu\u1ea3 c\u1ee7a c\u00f4ng ti. Khi m\u1ed9t c\u00f4ng ti kh\u00f4ng c\u00f3 \u0111\u01b0\u1ee3c h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00ed nh\u00e2n l\u1ef1c t\u1ea1i ch\u1ed7, c\u00f4ng nh\u00e2n theo \u0111u\u1ed5i k\u1ebf ho\u1ea1ch ri\u00eang c\u1ee7a h\u1ecd. Hi\u1ec7u n\u0103ng t\u1ea7m th\u01b0\u1eddng l\u00e0 \u0111i\u1ec3n h\u00ecnh khi c\u00f4ng ti kh\u00f4ng cho c\u00f4ng nh\u00e2n c\u00e1c khuy\u1ebfn kh\u00edch \u0111\u1ec3 gi\u00f3ng th\u1eb3ng b\u1ea3n th\u00e2n h\u1ecd v\u1edbi m\u1ee5c ti\u00eau doanh nghi\u1ec7p. S\u1ef1 trung th\u00e0nh s\u00fat gi\u1ea3m khi c\u00f4ng nh\u00e2n kh\u00f4ng c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c c\u00f4ng ti l\u00e0 n\u01a1i h\u1ecd c\u00f3 th\u1ec3 \u0111\u1ea1t t\u1edbi h\u1ee9ng kh\u1edfi ngh\u1ec1 nghi\u1ec7p c\u1ee7a h\u1ecd. \u0110\u00f3 l\u00e0 l\u00ed do t\u1ea1i sao c\u00f4ng nh\u00e2n coi c\u00f4ng ti ch\u1ec9 l\u00e0 n\u01a1i \u0111\u1ec3 h\u1ecd ph\u00e1t tri\u1ec3n k\u0129 n\u0103ng \u0111\u1eb7c bi\u1ec7t, m\u1ed9t khi \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n r\u1ed3i, s\u1ebd \u0111\u01b0\u1ee3c d\u00f9ng \u0111\u1ec3 theo \u0111u\u1ed5i c\u01a1 h\u1ed9i ngh\u1ec1 nghi\u1ec7p \u1edf \u0111\u00e2u \u0111\u00f3 kh\u00e1c.\u201d<\/p>\n

\u201cKhi c\u00f4ng nh\u00e2n t\u00e0i n\u0103ng ra \u0111i, c\u00f4ng ti kh\u00f4ng c\u00f2n c\u00f3 n\u0103ng l\u1ef1c \u0111\u1ec3 l\u00e0m nhi\u1ec1u. Cu\u1ed1i c\u00f9ng, n\u0103ng l\u1ef1c c\u1ee7a c\u00f4ng ti \u0111\u1ec3 th\u1ef1c hi\u1ec7n b\u1ecb gi\u1edbi h\u1ea1n l\u1ea1i. Khi kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng, h\u1ecd s\u1ebd \u0111\u01b0a kinh doanh \u0111i \u0111\u00e2u \u0111\u00f3 kh\u00e1c. Trong th\u1ecb tr\u01b0\u1eddng c\u1ea1nh tranh cao n\u00e0y, s\u1ebd r\u1ea5t kh\u00f3 duy tr\u00ec trong kinh doanh. B\u01b0\u1edbc \u0111\u1ea7u ti\u00ean trong vi\u1ec7c thay \u0111\u1ed5i v\u1ea5n \u0111\u1ec1 n\u00e0y l\u00e0 l\u00e0m cho ng\u01b0\u1eddi qu\u1ea3n l\u00ed nh\u1eadn tr\u00e1ch nhi\u1ec7m v\u1ec1 n\u0103ng l\u1ef1c v\u00e0 ph\u00e1t tri\u1ec3n nh\u1eefng ng\u01b0\u1eddi b\u00e1o c\u00e1o cho h\u1ecd v\u00e0 \u0111\u00f3 l\u00e0 qu\u1ea3n l\u00ed nh\u00e2n l\u1ef1c.\u201d<\/p>\n

\u00d4ng \u1ea5y ngh\u0129 m\u1ed9t ch\u1ed1c v\u00e0 h\u1ecfi: \u201cT\u00f4i b\u1eaft \u0111\u1ea7u th\u1ebf n\u00e0o? T\u00f4i ph\u1ea3i l\u00e0m g\u00ec?\u201d<\/p>\n

T\u00f4i b\u1ea3o \u00f4ng \u1ea5y: \u201c\u0110\u1ec3 qu\u1ea3n l\u00ed nh\u00e2n l\u1ef1c, c\u1ea5p qu\u1ea3n l\u00ed ph\u1ea3i b\u1eaft \u0111\u1ea7u v\u1edbi qui tr\u00ecnh thu\u00ea ng\u01b0\u1eddi. Hi\u1ec7n th\u1eddi nhi\u1ec1u c\u00f4ng ti c\u00f3 c\u00e1ch ti\u1ebfp c\u1eadn “kh\u00f4ng th\u1ec3 th\u1ee9c” trong vi\u1ec7c thu\u00ea nh\u00e2n vi\u00ean. \u0110i\u1ec1u t\u00f4i ng\u1ee5 \u00fd “kh\u00f4ng th\u1ec3 th\u1ee9c” l\u00e0 kh\u00f4ng c\u00f3 ch\u00ednh s\u00e1ch, kh\u00f4ng c\u00f3 chu\u1ea9n, hay qui tr\u00ecnh l\u1ef1a ch\u1ecdn nh\u00e2n vi\u00ean. T\u1eebng ng\u01b0\u1eddi qu\u1ea3n l\u00ed ra quy\u1ebft \u0111\u1ecbnh theo c\u00e1ch ri\u00eang c\u1ee7a h\u1ecd, g\u00e2y ra vi\u1ec7c tr\u1ed9n l\u1eabn nh\u00e2n vi\u00ean v\u1edbi c\u00e1c t\u00e0i n\u0103ng kh\u00e1c nhau. Trong tr\u01b0\u1eddng h\u1ee3p \u0111\u00f3, \u0111i\u1ec1u \u0111\u00f3 c\u00f3 th\u1ec3 l\u00e0m n\u1ea3y sinh vi\u1ec7c kh\u00f4ng thu\u00ea \u0111\u01b0\u1ee3c ng\u01b0\u1eddi gi\u1ecfi hay ch\u1ecdn ph\u1ea3i c\u00f4ng nh\u00e2n sai. C\u00f3 qui tr\u00ecnh chu\u1ea9n \u0111\u01b0\u1ee3c l\u00e0m t\u00e0i li\u1ec7u v\u1ec1 ch\u1ecdn l\u1ef1a nh\u00e2n vi\u00ean t\u1ea1i ch\u1ed7 l\u00e0 ph\u1ea7n b\u1ea3n ch\u1ea5t c\u1ee7a c\u00f4ng ti th\u00e0nh c\u00f4ng. Qui tr\u00ecnh ch\u1ecdn l\u1ef1a ph\u1ea3i c\u00f4ng b\u1eb1ng v\u00e0 \u0111\u01b0\u1ee3c l\u00e0m t\u00e0i li\u1ec7u t\u1ed1t \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o nh\u1ea5t qu\u00e1n. Thu\u00ea c\u00f4ng nh\u00e2n l\u00e0 “c\u00e1i v\u00e0o” cho c\u00e1ch c\u00f4ng ti v\u1eadn h\u00e0nh, n\u00f3 c\u0169ng x\u00e1c \u0111\u1ecbnh t\u01b0\u01a1ng lai c\u1ee7a c\u00f4ng ti. Kh\u00f4ng ai c\u00f3 th\u1ec3 mong \u0111\u1ee3i “c\u00e1i ra” \u0111\u00fang hay c\u00f4ng vi\u1ec7c ch\u1ea5t l\u01b0\u1ee3ng n\u1ebfu “c\u00e1i v\u00e0o” l\u00e0 sai. \u0110\u00e2y th\u01b0\u1eddng l\u00e0 \u0111i\u1ec3m y\u1ebfu trong c\u00e1c c\u00f4ng ti ph\u1ea7n m\u1ec1m n\u01a1i h\u1ea7u h\u1ebft nh\u1eefng ng\u01b0\u1eddi qu\u1ea3n l\u00ed l\u00e0 ng\u01b0\u1eddi k\u0129 thu\u1eadt nh\u01b0ng kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o t\u1ed1t v\u1ec1 k\u0129 n\u0103ng ch\u1ecdn ng\u01b0\u1eddi.\u201d<\/p>\n

\u201cNg\u00e0y nay c\u00f4ng ti hi\u1ebfm khi l\u00e0m s\u00e1ng t\u1ecf tr\u00e1ch nhi\u1ec7m c\u1ee7a ng\u01b0\u1eddi qu\u1ea3n l\u00ed, kh\u00f4ng nh\u1ea5t qu\u00e1n th\u01b0\u1eddng \u0111\u01b0\u1ee3c mong \u0111\u1ee3i. C\u00e1ch th\u1ee9c c\u00f4ng nh\u00e2n \u0111\u01b0\u1ee3c \u0111\u1ed1i x\u1eed tu\u1ef3 thu\u1ed9c ph\u1ea7n l\u1edbn v\u00e0o c\u00e1 t\u00ednh c\u00e1 nh\u00e2n, kinh nghi\u1ec7m, v\u00e0 k\u0129 n\u0103ng m\u1ec1m c\u1ee7a ng\u01b0\u1eddi qu\u1ea3n l\u00ed. M\u1eb7c d\u1ea7u m\u1ed9t s\u1ed1 ng\u01b0\u1eddi qu\u1ea3n l\u00ed th\u1ef1c hi\u1ec7n tr\u00e1ch nhi\u1ec7m ngh\u0129a v\u1ee5 c\u1ee7a h\u1ecd, nh\u1eefng ng\u01b0\u1eddi kh\u00e1c th\u1ef1c hi\u1ec7n c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a h\u1ecd v\u1edbi \u00edt suy ngh\u0129 v\u00e0 th\u1ec9nh tho\u1ea3ng b\u1ecf qua tr\u00e1ch nhi\u1ec7m c\u1ee7a h\u1ecd. H\u01a1n bao gi\u1edd h\u1ebft, \u0111\u00e0o t\u1ea1o qu\u1ea3n l\u00ed nh\u00e2n l\u1ef1c l\u00e0 c\u1ea7n. \u0110\u1ec3 c\u1ea3i ti\u1ebfn v\u00e0 th\u1ef1c hi\u1ec7n, \u00f4ng ph\u1ea3i b\u1eaft \u0111\u1ea7u c\u1ea3i ti\u1ebfn v\u00e0 b\u01b0\u1edbc \u0111\u1ea7u ti\u00ean l\u00e0 b\u1eaft \u0111\u1ea7u t\u1eeb ng\u01b0\u1eddi qu\u1ea3n l\u00ed c\u1ee7a \u00f4ng. \u0110i\u1ec1u n\u00e0y kh\u00f4ng d\u1ec5 v\u00ec nhi\u1ec1u ng\u01b0\u1eddi qu\u1ea3n l\u00ed kh\u00f4ng mu\u1ed1n thay \u0111\u1ed5i. S\u1ebd c\u00f3 ch\u1ed1ng c\u1ef1 n\u00e0o \u0111\u00f3 v\u1edbi thay \u0111\u1ed5i v\u00e0 \u0111\u00f3 l\u00e0 l\u00ed do t\u1ea1i sao trong nhi\u1ec1u n\u0103m, vi\u1ec7c qu\u1ea3n l\u00ed nh\u00e2n l\u1ef1c l\u00e0 ch\u1ee7 \u0111\u1ec1 m\u00e0 nhi\u1ec1u ng\u01b0\u1eddi n\u00f3i t\u1edbi nh\u01b0ng kh\u00f4ng m\u1ea5y vi\u1ec7c \u0111\u00e3 x\u1ea3y ra.\u201d<\/p>\n

 <\/p>\n

—-English version—-<\/p>\n

 <\/p>\n

Managing Human Resource part 1<\/p>\n

A software company owner asked me: \u201cWe are a small software company but is growing fast because of our quality services and talented workers. We double our size every year and need more talents. Is it possible to grow the company and at the same time, keep our quality services intact?”<\/p>\n

I told him: \u201cIt is possible. You can grow your company and maintain the quality as long as you increase the capability of your workers. If your software development capability is an attribute of your company and not depending on the talents of few individuals than you can still growing and keep your quality service intact. This will require that you manage your human resources accordingly.<\/p>\n

He asked: Many people mentioned about manage human resources but no one explains it clearly of what does it means?<\/p>\n

I explained: Managing human resources is a key function within a company that focuses on managing workers who work for the company. It is a strategic approach to managing workers and enables them to contribute effectively and productively to the company direction to achieve the business goals and objectives. Today technology changes fast, job market is changing faster, and competition is no longer local but global. Managing human resource is also changing and no longer the same as the traditional personnel administration.\u201d<\/p>\n

He seemed surprised: \u201cWhy is it differing from traditional personnel management?\u201d<\/p>\n

I told him: \u201cToday the business assets are the knowledge and skills of workers. Due to global competition, every company is having difficulty retaining skilled workers. If you do not treat them well, you will have difficulty keeping them. The problem is many managers are not trained in managing human resources. They do not know how to respond to the needs of their workers. They perceive management is about producing results, not about managing people who produce results. Many often lack the skill on evaluating and improving the capability of their workers. If a company does not establish policies for managing its skilled workers, it should not be surprised when some managers still consider them no different from unskilled workers which are easily replaceable.\u201d<\/p>\n

\u201cToday many companies are still operating the same way as fifty years ago. Management actions are done with no analysis of their impact. Hiring people, firing people, managing people are performed in an \u201cAd hoc\u201d manner instead of well-defined processes that have been designed to achieve measurable results. Decision is made by managers without any consequences. If a manager does not like a person, he can fire that person as he wishes and nobody would ask why. If he likes a person, he can give that person a good raise without anyone asking. Consequently, this type of \u201cad hoc\u201d can be damaging to the company effectiveness. When a company fails to have its human resources management system in place, workers pursue their own plans. Mediocre performance is typical when companies provide no incentives for workers to align themselves with the business objectives. Loyalty declines when workers do not perceive the company to be a place where they can achieve their career aspirations. That is why workers consider the company as only a place for them to develop specific skills that, once developed, will be used to pursue job opportunities elsewhere.\u201d<\/p>\n

\u201cWhen talents workers leave, company no longer has the capability to do much. Eventually, the company\u2019s ability to perform is limited. When customers are not happy, they will take the business elsewhere. In this highly competitive market, it would be very difficult to stay in business. The first step in changing this issue is to get managers to take responsibility for the capability and development of those who report to them and that is human resource management.\u201d<\/p>\n

He thought for awhile and asked: \u201cHow do I start? What should I do?\u201d<\/p>\n

I told him: \u201cTo manage human resources, management must begin with the hiring process. Currently many companies have an \u201cad-hoc\u201d approach of hiring employees. What I mean \u201cad hoc\u201d is there is no policy, no standard, or process of selecting employees. Each manager makes decision on their own which results in a mix of employees with different talents. In that case, it may result in failing to hire good workers or selecting the wrong workers. Having a documented standard process of selecting employee in place is an essential part of a successful company. The selection process must be fair and well documented to ensure consistency. Hiring worker is the \u201cinput\u201d to the way a company operates, it also determines the future of the company. No one can expect right \u201coutput\u201d or quality works if the \u201cinput\u201d is wrong. This is often a weakness in software companies where most managers are technical people but not well trained in the skills of selecting people.\u201d<\/p>\n

\u201cToday company rarely clarify the responsibilities of managers, inconsistencies are to be expected. The way workers are treated depends largely on personal characteristic, experience, and the manager\u2019s soft-skills. Although some managers perform their duty responsible, others perform their activities with little thinking and sometime ignore their responsibilities. More than ever, human resource management training is needed. To improve and perform, you must start the improvement and the first step is to start with your managers. This is not easy as many managers do not want to change. There will be some resistance to change and that is why for many years, human resource management is a topic many people talk about but not much has happened.\u201d<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

M\u1ed9t ng\u01b0\u1eddi ch\u1ee7 c\u00f4ng ti ph\u1ea7n m\u1ec1m h\u1ecfi t\u00f4i: \u201cCh\u00fang t\u00f4i l\u00e0 c\u00f4ng ti ph\u1ea7n m\u1ec1m nh\u1ecf nh\u01b0ng t\u0103ng tr\u01b0\u1edfng nhanh v\u00ec d\u1ecbch v\u1ee5 ch\u1ea5t … <\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16,3],"tags":[],"class_list":["post-1839","post","type-post","status-publish","format-standard","hentry","category-nha-doanh-nghiep","category-quan-li-he-thong-tin"],"_links":{"self":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts\/1839","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1839"}],"version-history":[{"count":1,"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts\/1839\/revisions"}],"predecessor-version":[{"id":1840,"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts\/1839\/revisions\/1840"}],"wp:attachment":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1839"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1839"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1839"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}