{"id":1837,"date":"2013-07-03T21:05:06","date_gmt":"2013-07-03T14:05:06","guid":{"rendered":"http:\/\/science-technology.vn\/?p=1837"},"modified":"2013-07-03T21:05:06","modified_gmt":"2013-07-03T14:05:06","slug":"quan-li-nhan-luc-phan-2","status":"publish","type":"post","link":"https:\/\/science-technology.vn\/?p=1837","title":{"rendered":"Qu\u1ea3n l\u00ed nh\u00e2n l\u1ef1c ph\u1ea7n 2"},"content":{"rendered":"

\u201cM\u1ecdi c\u00f4ng ti \u0111\u1ec1u c\u1ea7n c\u00f4ng nh\u00e2n. B\u1ea5t k\u00ec k\u00edch c\u1ee1, l\u1edbn hay nh\u1ecf, th\u00e0nh c\u00f4ng c\u1ee7a c\u00f4ng ti ph\u1ee5 thu\u1ed9c v\u00e0o hi\u1ec7u n\u0103ng c\u1ee7a c\u00f4ng nh\u00e2n c\u1ee7a n\u00f3. Nhi\u1ec1u n\u0103m tr\u01b0\u1edbc, c\u00e1c c\u00f4ng ti c\u00f3 “b\u1ed9 ph\u1eadn nh\u00e2n s\u1ef1” \u0111\u1ec3 qu\u1ea3n l\u00ed vi\u1ec7c thu\u00ea, sa th\u1ea3i, v\u00e0 tr\u1ea3 l\u01b0\u01a1ng cho c\u00f4ng nh\u00e2n. Ch\u1ee9c n\u0103ng n\u00e0y b\u1ecb gi\u1edbi h\u1ea1n v\u00e0 th\u01b0\u1eddng t\u00e1ch r\u1eddi kh\u1ecfi ho\u1ea1t \u0111\u1ed9ng h\u00e0ng ng\u00e0y cho n\u00ean n\u00f3 kh\u00f4ng c\u00f2n hi\u1ec7u qu\u1ea3. \u00d4ng ph\u1ea3i hi\u1ec3u r\u1eb1ng ng\u00e0y nay t\u00e0i s\u1ea3n c\u1ee7a c\u00f4ng ti thay \u0111\u1ed5i t\u1eeb v\u1ed1n v\u00e0 thi\u1ebft b\u1ecb, c\u00e1i thu\u1ed9c v\u00e0o ng\u01b0\u1eddi ch\u1ee7 c\u00f4ng ti, sang tri th\u1ee9c v\u00e0 k\u0129 n\u0103ng, c\u00e1i thu\u1ed9c v\u00e0o c\u00f4ng nh\u00e2n. \u0110\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng nh\u1eefng t\u00e0i s\u1ea3n n\u00e0y \u0111\u01b0\u1ee3c l\u00e0m t\u1ed1i \u0111a \u0111\u00e1p \u1ee9ng cho m\u1ee5c \u0111\u00edch c\u1ee7a c\u00f4ng ti, c\u00e1ch qu\u1ea3n l\u00ed m\u1edbi ph\u1ea3i \u0111\u01b0\u1ee3c t\u1ea1o ra \u0111\u1ec3 thu\u00ea, ph\u00e1t tri\u1ec3n v\u00e0 gi\u1eef l\u1ea1i c\u00f4ng nh\u00e2n, c\u00f3 t\u00ean l\u00e0 qu\u1ea3n l\u00ed nh\u00e2n l\u1ef1c. Ch\u1ee9c n\u0103ng m\u1edbi n\u00e0y kh\u00f4ng thu\u1ed9c v\u00e0o qu\u1ea3n tr\u1ecb nh\u00e2n s\u1ef1 n\u1eefa m\u00e0 l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00ed.”<\/span><\/p>\n

\u00d4ng \u1ea5y n\u00f3i: \u201cT\u00f4i \u0111\u1ed3ng \u00fd r\u1eb1ng ch\u00fang t\u00f4i ph\u1ea3i h\u1ed9i t\u1ee5 v\u00e0o vi\u1ec7c thu\u00ea c\u00f4ng nh\u00e2n c\u00f3 k\u0129 n\u0103ng t\u01b0\u01a1ng \u1ee9ng v\u1edbi qui tr\u00ecnh \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh t\u1ed1t cho nh\u1ea5t qu\u00e1n. Ch\u00fang t\u00f4i c\u1ea7n l\u00e0m g\u00ec n\u1eefa?”<\/p>\n

T\u00f4i gi\u1ea3i th\u00edch: \u201c\u00d4ng c\u1ea7n thi\u1ebft l\u1eadp vi\u1ec7c tr\u1ea3 l\u01b0\u01a1ng v\u00e0 \u00edch l\u1ee3i \u0111\u00fang s\u00e1nh \u0111\u00fang v\u1edbi \u0111\u00f3ng g\u00f3p cho c\u00f4ng ti \u00f4ng. \u00d4ng ph\u1ea3i theo s\u00e1t th\u1ecb tr\u01b0\u1eddng vi\u1ec7c l\u00e0m v\u00e0 gi\u1eef cho l\u01b0\u01a1ng c\u1ee7a c\u00f4ng nh\u00e2n c\u1ee7a \u00f4ng \u0111\u01b0\u1ee3c hi\u1ec7n th\u1eddi v\u1edbi th\u1ecb tr\u01b0\u1eddng. Tr\u1ea3 l\u01b0\u01a1ng c\u1ea7n \u0111\u01b0\u1ee3c c\u1ea3m nh\u1eadn l\u00e0 c\u00f4ng b\u1eb1ng. Nhi\u1ec1u c\u00f4ng ti cho l\u01b0\u01a1ng t\u1ed1t trong n\u0103m \u0111\u1ea7u \u0111\u1ec3 h\u1ea5p d\u1eabn c\u00f4ng nh\u00e2n r\u1ed3i gi\u1eef cho h\u1ecd \u0111\u01b0\u1ee3c n\u00e2ng l\u01b0\u01a1ng t\u1ed1i thi\u1ec3u v\u00e0 hi v\u1ecdng r\u1eb1ng c\u00f4ng nh\u00e2n c\u1ee7a h\u1ecd kh\u00f4ng \u0111\u1ed5i vi\u1ec7c l\u00e0m. N\u1ebfu \u00f4ng kh\u00f4ng quan t\u00e2m \u0111\u00fang gi\u00e1 tr\u1ecb c\u1ee7a c\u00f4ng nh\u00e2n th\u00ec kh\u00f4ng c\u00f3 l\u00ed do n\u00e0o \u0111\u1ec3 h\u1ecd coi c\u00f4ng ti c\u1ee7a \u00f4ng l\u00e0 c\u00f3 gi\u00e1 tr\u1ecb. N\u1ebfu \u00f4ng \u0111\u1ed1i x\u1eed v\u1edbi h\u1ecd m\u1ed9t c\u00e1ch c\u00f4ng b\u1eb1ng, h\u1ecd bi\u1ebft c\u00e1ch \u0111\u1ec1n \u0111\u00e1p l\u1ea1i s\u1ef1 quan t\u00e2m c\u1ee7a \u00f4ng. Ng\u00e0y nay t\u00e0i s\u1ea3n c\u00f4ng ti thu\u1ed9c v\u1ec1 c\u00f4ng nh\u00e2n v\u00e0 h\u1ecd c\u00f3 th\u1ec3 ra \u0111i b\u1ea5t k\u00ec l\u00fac n\u00e0o h\u1ecd mu\u1ed1n, cho n\u00ean \u00f4ng c\u1ea7n b\u1ea3o v\u1ec7 t\u00e0i s\u1ea3n n\u00e0y b\u1eb1ng vi\u1ec7c c\u00f4ng b\u1eb1ng v\u1edbi c\u00f4ng nh\u00e2n c\u1ee7a \u00f4ng.\u201d<\/p>\n

\u00d4ng \u1ea5y \u0111\u1ed3ng \u00fd: \u201cT\u00f4i hi\u1ec3u \u0111i\u1ec1u \u0111\u00f3. T\u00f4i ph\u1ea3i ch\u0103m nom h\u01a1n \u0111\u1ec3 b\u1ea3o v\u1ec7 t\u00e0i s\u1ea3n n\u00e0y. T\u00f4i ph\u1ea3i l\u00e0m g\u00ec kh\u00e1c sau khi thu\u00ea h\u1ecd?”<\/p>\n

T\u00f4i b\u1ea3o \u00f4ng \u1ea5y: \u201cC\u00f4ng nh\u00e2n c\u1ee7a \u00f4ng c\u1ea7n m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u1ed1t \u0111\u1ec3 cho h\u1ecd c\u00f3 th\u1ec3 c\u00f3 n\u0103ng su\u1ea5t. Nhi\u1ec1u c\u00f4ng ti ph\u1ea7n m\u1ec1m kh\u00f4ng ch\u00fa \u00fd t\u1edbi m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c. V\u0103n ph\u00f2ng qu\u00e1 \u1ed3n \u00e0o t\u1ea1o ra sao l\u00e3ng kh\u00f4ng c\u1ea7n thi\u1ebft v\u00e0 th\u01b0\u1eddng l\u00e0m nhi\u1ec5u n\u0103ng su\u1ea5t c\u1ee7a c\u00f4ng nh\u00e2n. M\u1ed9t s\u1ed1 c\u00f4ng nh\u00e2n kh\u00f4ng th\u1ec3 t\u1eadp trung \u0111\u01b0\u1ee3c cho n\u00ean h\u1ecd ch\u1ec9 l\u00e0m c\u00f4ng vi\u1ec7c \u1edf m\u1ee9c t\u1ed1i thi\u1ebfu. C\u00f4ng vi\u1ec7c ph\u1ea7n m\u1ec1m l\u00e0 ho\u1ea1t \u0111\u1ed9ng tr\u00ed tu\u1ec7 y\u00eau c\u1ea7u vi\u1ec7c ph\u00e2n t\u00e1n t\u1ed1i thi\u1ec3u. \u0110\u1ec3 c\u00f3 l\u1ef1c l\u01b0\u1ee3ng lao \u0111\u1ed9ng hi\u1ec7u qu\u1ea3 v\u00e0 v\u00e0 hi\u1ec7u l\u1ef1c, \u00f4ng c\u1ea7n h\u1ed7 tr\u1ee3 cho c\u00f4ng nh\u00e2n b\u1eb1ng m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u1ed1t kh\u00f4ng c\u00f3 sao l\u00e3ng. V\u1ea5n \u0111\u1ec1 kh\u00e1c l\u00e0 m\u1ed9t s\u1ed1 c\u00f4ng ti c\u00f3 qu\u00e1 nhi\u1ec1u cu\u1ed9c h\u1ecdp. H\u1ecdp s\u00e1ng, h\u1ecdp chi\u1ec1u, h\u1ecdp s\u1edbm, h\u1ecdp mu\u1ed9n nh\u01b0ng ph\u1ea7n l\u1edbn cu\u1ed9c h\u1ecdp \u0111\u1ec1u kh\u00f4ng \u0111\u01b0\u1ee3c t\u1ed5 ch\u1ee9c \u0111\u00fang hay t\u1eadp trung. H\u1ecdp h\u00e0nh l\u1ea5y \u0111i th\u1eddi gian l\u00e0m c\u00f4ng vi\u1ec7c k\u00e9m n\u0103ng su\u1ea5t. C\u00e1c c\u00f4ng ti h\u00e0ng \u0111\u1ea7u c\u00f3 s\u1ed1 t\u1ed1i thi\u1ec3u c\u00e1c cu\u1ed9c h\u1ecdp cho n\u00ean c\u00f4ng nh\u00e2n c\u1ee7a h\u1ecd c\u00f3 th\u1ec3 h\u1ed9i t\u1ee5 nhi\u1ec1u v\u00e0o c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd. H\u1ecdp ch\u1ec9 \u0111\u01b0\u1ee3c tri\u1ec7u t\u1eadp khi c\u1ea7n thi\u1ebft, n\u00f3 n\u00ean c\u00f3 ch\u01b0\u01a1ng tr\u00ecnh ngh\u1ecb s\u1ef1 r\u00f5 r\u00e0ng v\u00e0 \u0111\u01b0\u1ee3c gi\u1eef kh\u00f4ng qu\u00e1 m\u1ed9t gi\u1edd.\u201d<\/p>\n

\u00d4ng \u1ea5y c\u01b0\u1eddi: \u201cT\u00f4i \u0111\u1ed3ng \u00fd v\u1edbi g\u1ee3i \u00fd c\u1ee7a \u00f4ng v\u1ec1 h\u1ecdp h\u00e0nh, t\u00f4i hi\u1ec3u r\u1eb1ng nhi\u1ec1u ng\u01b0\u1eddi qu\u1ea3n l\u00ed th\u00edch h\u1ecdp \u0111\u1ec3 cho h\u1ecd c\u1ea3m th\u1ea5y l\u00e0 quan tr\u1ecdng nh\u01b0ng \u0111i\u1ec1u \u0111\u00f3 ph\u00ed th\u1eddi gian v\u00e0 kh\u00f4ng c\u1ea7n thi\u1ebft. Tuy nhi\u00ean gi\u1eef cho m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c \u00edt b\u1ecb sao l\u00e3ng y\u00eau c\u1ea7u \u0111\u1ea7u t\u01b0 ch\u00ednh v\u00e0 t\u00f4i kh\u00f4ng ch\u1eafc v\u1ec1 \u0111i\u1ec1u n\u00e0y.\u201d<\/p>\n

T\u00f4i gi\u1ea3i th\u00edch: \u201c\u0110\u1ea7u t\u01b0 t\u1ed1t nh\u1ea5t l\u00e0 \u0111\u1ea7u t\u01b0 v\u00e0o ng\u01b0\u1eddi ri\u00eang c\u1ee7a \u00f4ng. B\u1eb1ng vi\u1ec7c c\u00f3 m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u1ed1t \u00f4ng c\u00f3 th\u1ec3 th\u1ea5y vi\u1ec7c t\u0103ng n\u0103ng su\u1ea5t c\u1ee7a c\u00f4ng nh\u00e2n. \u00d4ng c\u1ea7n theo c\u00e1c c\u00f4ng ti ph\u1ea7n m\u1ec1m h\u00e0ng \u0111\u1ea7u nh\u01b0 Microsoft, Google v\u00e0 Facebook. Trong c\u00e1c c\u00f4ng ti n\u00e0y, m\u1ecdi ng\u01b0\u1eddi ph\u00e1t tri\u1ec3n \u0111\u1ec1u c\u00f3 ph\u00f2ng l\u00e0m vi\u1ec7c t\u00e1ch r\u1eddi \u0111\u1ec3 cho h\u1ecd c\u00f3 th\u1ec3 h\u1ed9i t\u1ee5 v\u00e0o c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd v\u1edbi sao l\u00e3ng t\u1ed1i thi\u1ec3u. \u0102n s\u00e1ng, \u0103n tr\u01b0a, \u0103n t\u1ed1i l\u00e0 c\u00f3 s\u1eb5n b\u00ean trong c\u00f4ng ti cho n\u00ean c\u00f4ng nh\u00e2n kh\u00f4ng ph\u1ea3i r\u1eddi kh\u1ecfi m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c. N\u01b0\u1edbc u\u1ed1ng s\u1eb5n c\u00f3 \u1edf m\u1ecdi g\u00f3c t\u1ea7ng cho n\u00ean c\u00f4ng nh\u00e2n kh\u00f4ng ph\u1ea3i \u0111i r\u1ea5t xa. T\u1ea1i sao nh\u1eefng c\u00f4ng ti n\u00e0y l\u00e0m \u0111i\u1ec1u \u0111\u00f3? B\u1edfi v\u00ec h\u1ecd mu\u1ed1n c\u00f4ng nh\u00e2n c\u1ee7a h\u1ecd \u1edf l\u1ea1i v\u00e0 l\u00e0m vi\u1ec7c. N\u1ebfu c\u00f4ng nh\u00e2n ph\u1ea3i r\u1eddi \u0111i \u0111\u1ec3 \u0103n tr\u01b0a, h\u1ecd m\u1ea5t th\u1eddi gian qu\u00ed gi\u00e1. N\u1ebfu h\u1ecd ph\u1ea3i \u0111i ra nh\u00e0 h\u00e0ng h\u1ecd c\u00f3 th\u1ec3 m\u1ea5t t\u1eadp trung v\u00e0o c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd. Nh\u1eefng c\u00f4ng ti n\u00e0y bi\u1ebft c\u00e1i g\u00ec \u0111\u00f3 v\u1ec1 c\u00f4ng vi\u1ec7c tr\u00ed tu\u1ec7 v\u00e0 c\u00e1ch m\u1ecdi th\u1ee9 l\u00e0m sao l\u00e3ng c\u00f4ng nh\u00e2n c\u1ee7a h\u1ecd.\u201d<\/p>\n

\u00d4ng \u1ea5y d\u01b0\u1eddng nh\u01b0 \u0111\u01b0\u1ee3c thuy\u1ebft ph\u1ee5c: \u201c\u0110i\u1ec1u \u0111\u00f3 th\u00fa v\u1ecb \u0111\u1ea5y, t\u00f4i \u0111\u00e3 kh\u00f4ng bi\u1ebft m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c c\u00f3 li\u00ean quan t\u1edbi qu\u1ea3n l\u00ed nh\u00e2n l\u1ef1c. Xin n\u00f3i ti\u1ebfp v\u1ec1 ch\u1ee7 \u0111\u1ec1 th\u00fa v\u1ecb n\u00e0y.\u201d<\/p>\n

T\u00f4i ti\u1ebfp t\u1ee5c: \u201cNhi\u1ec1u c\u00f4ng ti h\u1ed9i t\u1ee5 v\u00e0o trao \u0111\u1ed5i b\u00ean ngo\u00e0i \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng kh\u00e1ch h\u00e0ng nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng tin quan tr\u1ecdng tr\u00ean c\u01a1 s\u1edf \u0111\u00fang h\u1ea1n nh\u01b0ng kh\u00f4ng ch\u00fa \u00fd v\u1ec1 trao \u0111\u1ed5i n\u1ed9i b\u1ed9. Trao \u0111\u1ed5i b\u00ean trong m\u1ed9t t\u1ed5 ch\u1ee9c l\u00e0 b\u1ea3n ch\u1ea5t v\u00e0 c\u1ea7n \u0111\u01b0\u1ee3c qu\u1ea3n l\u00ed. Ng\u00e0y nay v\u1edbi email, th\u01b0 tho\u1ea1i th\u1eadt d\u1ec5 d\u00e0ng trao \u0111\u1ed5i v\u1edbi c\u00f4ng nh\u00e2n th\u01b0\u1eddng xuy\u00ean nh\u01b0ng nhi\u1ec1u ng\u01b0\u1eddi qu\u1ea3n l\u00ed qu\u00e1 b\u1eadn r\u1ed9n kh\u00f4ng l\u00e0m \u0111i\u1ec1u \u0111\u00f3. Thi\u1ebfu th\u00f4ng tin, kh\u00f4ng bi\u1ebft c\u00e1i g\u00ec x\u1ea3y ra th\u01b0\u1eddng t\u1ea1o ra tin \u0111\u1ed3n gi\u1ea3. T\u00f4i \u0111\u00e3 th\u1ea5y nh\u1eefng n\u01a1i tin \u0111\u1ed3n l\u00e0 ph\u01b0\u01a1ng ti\u1ec7n ch\u00ednh cho trao \u0111\u1ed5i n\u1ed9i b\u1ed9. T\u00ecnh hu\u1ed1ng nh\u01b0 v\u1eady ch\u1eafc ch\u1eafn l\u00e0 kh\u00f4ng th\u1eadt t\u1ed1t cho m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c, \u0111\u1eb7c bi\u1ec7t n\u1ebfu tin \u0111\u1ed3n l\u00e0 kh\u00f4ng \u0111\u00fang. \u0110i\u1ec1u quan tr\u1ecdng cho ng\u01b0\u1eddi qu\u1ea3n l\u00ed l\u00e0 chia s\u1ebb th\u00f4ng tin v\u1edbi c\u00f4ng nh\u00e2n tr\u00ean c\u01a1 s\u1edf th\u01b0\u1eddng xuy\u00ean.\u201d<\/p>\n

\u00d4ng \u1ea5y \u0111\u1ed3ng \u00fd: \u201cCh\u00fang t\u00f4i c\u1ea7n ch\u00fa \u00fd nhi\u1ec1u h\u01a1n t\u1edbi trao \u0111\u1ed5i n\u1ed9i b\u1ed9. C\u00f3 c\u00e1i g\u00ec kh\u00e1c n\u1eefa kh\u00f4ng?”<\/p>\n

T\u00f4i ti\u1ebfp t\u1ee5c: \u201c\u0110i\u1ec1u t\u00f4i \u0111\u00e3 nh\u1eafc t\u1edbi l\u00e0 nh\u1eefng n\u1ec1n t\u1ea3ng c\u1ee7a qu\u1ea3n l\u00ed nh\u00e2n l\u1ef1c nh\u01b0 thi\u1ebft l\u1eadp ch\u00ednh s\u00e1ch, chu\u1ea9n v\u00e0 qui tr\u00ecnh \u0111\u1ec3 qu\u1ea3n l\u00ed thu\u00ea ng\u01b0\u1eddi, ch\u1ecdn ng\u01b0\u1eddi, tr\u1ea3 l\u01b0\u01a1ng v\u00e0 cung c\u1ea5p m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u1ed1t. \u0110i\u1ec1u quan tr\u1ecdng nh\u1ea5t l\u00e0 thi\u1ebft l\u1eadp vi\u1ec7c \u0111\u00e1nh gi\u00e1 hi\u1ec7u n\u0103ng c\u1ee7a c\u00f4ng nh\u00e2n. \u0110\u00e1nh gi\u00e1 hi\u1ec7u n\u0103ng gi\u00fap cho \u00f4ng thi\u1ebft l\u1eadp c\u00e1c m\u1ee5c ti\u00eau v\u00e0 c\u00e1ch \u0111o c\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n theo c\u00e1c m\u1ee5c ti\u00eau \u0111\u00f3. \u0110\u00e2y l\u00e0 ho\u1ea1t \u0111\u1ed9ng then ch\u1ed1t c\u1ee7a ng\u01b0\u1eddi qu\u1ea3n l\u00ed. \u0110\u1ea7u ti\u00ean h\u1ecd ph\u1ea3i x\u00e1c \u0111\u1ecbnh ngh\u0129a v\u1ee5 v\u00e0 tr\u00e1ch nhi\u1ec7m cho t\u1eebng c\u00f4ng nh\u00e2n v\u00e0 cho t\u1eebng vi\u1ec7c l\u00e0m. H\u1ecd ph\u1ea3i m\u00f4 t\u1ea3 m\u1ee5c \u0111\u00edch hi\u1ec7u n\u0103ng m\u00e0 c\u00f3 th\u1ec3 \u0111o \u0111\u01b0\u1ee3c cho t\u1eebng c\u00f4ng nh\u00e2n. Ch\u1eb3ng h\u1ea1n, Vi\u1ebft m\u00e3 trong C++ cho d\u1ef1 \u00e1n X. Ti\u1ebfn h\u00e0nh ki\u1ec3m th\u1eed \u0111\u01a1n v\u1ecb \u0111\u1ec3 ki\u1ec3m l\u1ed7i v\u00e0 s\u1eeda c\u00e1c l\u1ed7i \u0111\u00f3 tr\u01b0\u1edbc khi ph\u1ea7n m\u1ec1m \u0111\u01b0\u1ee3c \u0111\u01b0a ra cho kh\u00e1ch h\u00e0ng. M\u1ee5c \u0111\u00edch hi\u1ec7u n\u0103ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u0111o nh\u01b0 kh\u00f4ng c\u00f3 qu\u00e1 5 l\u1ed7i tr\u00ean m\u1ed9t ngh\u00ecn d\u00f2ng m\u00e3 sau khi \u0111\u01b0a ra ph\u1ea7n m\u1ec1m cho kh\u00e1ch h\u00e0ng. N\u1ebfu ph\u1ea7n m\u1ec1m v\u1eabn c\u00f2n l\u1ed7i \u0111i\u1ec1u \u0111\u00f3 ngh\u0129a l\u00e0 c\u00f4ng nh\u00e2n kh\u00f4ng ki\u1ec3m th\u1eed m\u00e3 v\u00e0 do \u0111\u00f3 kh\u00f4ng l\u00e0m \u0111\u01b0\u1ee3c vi\u1ec7c l\u00e0m. Ng\u01b0\u1eddi qu\u1ea3n l\u00ed c\u1ea7n c\u00f3 cu\u1ed9c h\u1ecdp ph\u1ea3n h\u1ed3i v\u1edbi c\u00e1c c\u00f4ng nh\u00e2n v\u1ec1 hi\u1ec7u n\u0103ng c\u1ee7a h\u1ecd tr\u00ean c\u01a1 s\u1edf \u0111\u1ec1u \u0111\u1eb7n v\u00e0 gi\u1eef b\u1ea3n ghi v\u1ec1 hi\u1ec7u n\u0103ng c\u1ee7a h\u1ecd \u0111\u1ec3 ph\u00e2n t\u00edch nh\u01b0 c\u00e1i v\u00e0o cho th\u00f9 lao h\u00e0ng n\u0103m c\u1ee7a h\u1ecd. C\u00f4ng nh\u00e2n gi\u1ecfi nh\u1ea5t n\u00ean \u0111\u01b0\u1ee3c th\u1eeba nh\u1eadn d\u1ef1a tr\u00ean th\u00e0nh t\u1ef1u c\u1ee7a h\u1ecd v\u00e0 \u0111\u00e1p \u1ee9ng c\u00e1c m\u1ee5c ti\u00eau. B\u1eb1ng vi\u1ec7c \u0111\u00e3i ng\u1ed9 t\u01b0\u01a1ng \u1ee9ng cho h\u1ecd, \u00f4ng c\u00f3 th\u1ec3 b\u1ea3o v\u1ec7 \u0111\u01b0\u1ee3c “t\u00e0i s\u1ea3n c\u1ee7a \u00f4ng”. B\u1eb1ng vi\u1ec7c chia s\u1ebb th\u00f4ng tin th\u01b0\u1eddng xuy\u00ean, \u00f4ng x\u00e2y d\u1ef1ng tin c\u1eady v\u1edbi c\u00f4ng nh\u00e2n \u0111\u1ec3 cho h\u1ecd c\u1ea3m th\u1ea5y r\u1eb1ng h\u1ecd l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a c\u00f4ng ti c\u1ee7a \u00f4ng v\u00e0 \u0111\u00e2y l\u00e0 \u0111i\u1ec1u b\u1ea3n ch\u1ea5t c\u1ee7a qu\u1ea3n l\u00ed nh\u00e2n l\u1ef1c. T\u1ea5t nhi\u00ean, \u00f4ng c\u00f3 th\u1ec3 d\u00f9ng qu\u1ea3n l\u00ed hi\u1ec7u n\u0103ng \u0111\u1ec3 gi\u00fap c\u1ea3i ti\u1ebfn hi\u1ec7u n\u0103ng c\u1ee7a m\u1ed9t s\u1ed1 c\u00f4ng nh\u00e2n n\u1eefa. M\u1ed9t c\u00f4ng ti t\u1ed1t ph\u1ea3i c\u00f3 ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o \u0111\u1ec3 c\u1ea3i ti\u1ebfn n\u0103ng l\u1ef1c c\u1ee7a c\u00f4ng nh\u00e2n c\u1ee7a h\u1ecd. Nhi\u1ec1u c\u00f4ng ti coi \u0111\u00e0o t\u1ea1o nh\u01b0 chi ph\u00ed ch\u1ee9 kh\u00f4ng ph\u1ea3i l\u00e0 \u0111\u1ea7u t\u01b0. \u0110i\u1ec1u \u0111\u00f3 l\u00e0 sai. \u0110\u00e0o t\u1ea1o gi\u00fap c\u1ea3i ti\u1ebfn n\u0103ng su\u1ea5t c\u1ee7a c\u00f4ng nh\u00e2n v\u00e0 h\u1ed7 tr\u1ee3 cho h\u1ecd \u0111\u1ea1t t\u1edbi m\u1ee5c \u0111\u00edch c\u00f4ng ti. \u0110\u00e1nh gi\u00e1 hi\u1ec7u n\u0103ng c\u0169ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c d\u00f9ng \u0111\u1ec3 nh\u1eadn di\u1ec7n nh\u1eefng ng\u01b0\u1eddi kh\u00f4ng hi\u1ec7u n\u0103ng. \u00d4ng c\u00f3 th\u1ec3 quy\u1ebft \u0111\u1ecbnh r\u1eb1ng m\u1ed9t s\u1ed1 c\u00f4ng nh\u00e2n kh\u00f4ng th\u1ec3 th\u1ef1c hi\u1ec7n th\u00e0nh c\u00f4ng t\u1ed1t trong c\u00f4ng ti c\u1ee7a \u00f4ng.<\/p>\n

 <\/p>\n

—-English version—-<\/p>\n

 <\/p>\n

Managing human resource part 2<\/p>\n

\u201cEvery company needs workers. Regardless of the size, large or small, the company\u2019s success or failure depends on the performance of its workers. Many years ago, companies have a \u201cpersonnel department\u201d to manage the hiring, firing, and paying workers. This function is limited and often separate from the daily activities so it no longer effective. You must understand that today the assets of company change from capitals and equipments, which belong to the owner of the company, to knowledge and skills, which belong to the workers. To ensure that these assets are maximized to meet the company\u2019s goals, a new way of management must be created to hiring, developing, and retaining workers called human resource management. This new function does not belong to personnel administration anymore but it is part of the management system.<\/p>\n

He said: \u201cI agree that we must focus on hiring skilled workers according to a well-defined process for consistency. What else do we need?”<\/p>\n

I explained: \u201cYou need to establish proper pay and benefits that match a worker\u2019s contribution to your company. You must monitor the job markets and keep your workers\u2019 salary current with the market. Payment needs to be perceived as fair. Many companies give good salary in the first year to attract workers then keep their raise to a minimum and hope that their workers do not change jobs. If you do not value the workers then there is no reason that they value your company. If you treat them with fairness, they know how to return your consideration. Today company assets belong to the workers and they can leave anytime they want, so you need to protect these assets by being fair with your workers.\u201d<\/p>\n

He agreed: \u201cI understand that. I have to be more careful to protect these assets. What else should I do after hiring them?”<\/p>\n

I told him: \u201cYour workers need a good work environment so they can be productive. Many software companies do not pay attention to the work environment. An office that is too noisy creates unnecessary distraction and often interfere with workers\u2019 productivity. Some workers cannot concentrate so they just doing the minimum work instead. Software work is an intellectual activity which require minimum distractions. To have a efficient and effective workforce, you need to support your workers with a good working environment without distraction. Another issue is some companies have too many meetings. Morning meeting, afternoon meeting, early meeting, late meetings but most are not properly organized or focus. Meetings take away time to do productive work. Top companies have minimum numbers of meeting so their workers can focus more on their work. Meeting is only called when necessary, it should have clear agenda and kept no more than an hour.\u201d<\/p>\n

He laughed: \u201cI agree with your suggestion about meeting, I understand that many managers like to have meeting so they feel important but it waste time and unnecessary. However to keep a less distract work environment requires a major investment and I am not sure about this.\u201d<\/p>\n

I explained: \u201cThe best investment is to invest in your own people. By having a nice work environment you can see an increase in workers\u2019 productivity. You need to follow top software companies like Microsoft, Google and Facebook. In these companies, all developers have separate offices so they can focus on their work with minimum distraction. Breakfast, Lunch and Dinner are available inside the company so workers do not have to leave the work environment. Drinking water is available at every floor corner so workers do not have to go very far. Why are these companies doing that? Because they want their workers to stay and work. If they have to leave for lunch, they lose their precious time. If they have to go to a restaurant they may lose their concentration on their works. These companies know something about intellectual work and how things distract their workers.\u201d<\/p>\n

He seemed convinced: \u201cThat is interesting, I did not know work environment relates to human resource management. Please continue on this interesting topic.\u201d<\/p>\n

I continued: \u201cMany companies focus on external communication to insure that customers receive important information on a timely basis but not on internal communication. Communication within an organization is essential and needs to be managed. Today with email, voice mail it is so easy to communicate with workers frequently but many managers are too busy to do that. Lacking of information, without knowing what happened often create false rumors. I have seen places where the rumor is the only means of internal communication. Such a situation is certainly not very good to a work environment, especially if the rumor is not correct. It is important for manager to share information with workers on a frequent basis.\u201d<\/p>\n

He agreed: \u201cWe need to pay more attention to internal communication. Is there anything else?”<\/p>\n

I continued: \u201cWhat I mentioned are some fundamentals of human resource management such as establishing policies, standards and process to manage hiring, selecting, paying and provide a good working environment. The most important is to establish a performance evaluation of workers. Performance evaluation helps you to establish objectives and measure the work performed against those objectives. This is a key activity of your managers. First they must define the job duties and responsibilities for each workers and for each job. They must describe the performance goals that can be measured for each worker. For example, Write code in C++ for Project X. Conduct unit test to check for defects and fix those defects before the software is released to customers. Performance goals can be measured such as not to have more than 5 defects per thousand lines of code after release software to customers. If the software still have defects that means the worker does not test the code and therefore not do the job. Manager needs to have feedback meeting with workers about their performance on a regular basis and keep a record of their performance for analysis as input to their annual compensation. The best workers should be recognized based on their achievements and meet the objectives. By compensate them accordingly, you can protect \u201cyour assets\u201d. By sharing information frequently, you build a trust with your workers so they feel that they are part of your company and this is the essence of human resource management. Of course, you can use performance measurement to help improve the performance of some workers too. A good company must have a training program to improve the capabilities of their workers. Many companies consider training as a cost rather than an investment. That is wrong. Training helps improve workers\u2019 productivity and support them to achieve the company goals. Performance evaluation can also be used to identify non-performers. You may decide that some workers cannot successfully perform well in your company.<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

\u201cM\u1ecdi c\u00f4ng ti \u0111\u1ec1u c\u1ea7n c\u00f4ng nh\u00e2n. B\u1ea5t k\u00ec k\u00edch c\u1ee1, l\u1edbn hay nh\u1ecf, th\u00e0nh c\u00f4ng c\u1ee7a c\u00f4ng ti ph\u1ee5 thu\u1ed9c v\u00e0o hi\u1ec7u n\u0103ng c\u1ee7a … <\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16,3],"tags":[],"class_list":["post-1837","post","type-post","status-publish","format-standard","hentry","category-nha-doanh-nghiep","category-quan-li-he-thong-tin"],"_links":{"self":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts\/1837","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1837"}],"version-history":[{"count":1,"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts\/1837\/revisions"}],"predecessor-version":[{"id":1838,"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts\/1837\/revisions\/1838"}],"wp:attachment":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1837"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1837"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1837"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}