{"id":171,"date":"2013-06-17T19:39:23","date_gmt":"2013-06-17T12:39:23","guid":{"rendered":"http:\/\/science-technology.vn\/?p=171"},"modified":"2013-06-21T11:07:47","modified_gmt":"2013-06-21T04:07:47","slug":"giai-quyet-xung-dot","status":"publish","type":"post","link":"https:\/\/science-technology.vn\/?p=171","title":{"rendered":"Gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t"},"content":{"rendered":"

M\u1ed9t sinh vi\u00ean h\u1ecfi t\u00f4i: \u201cTh\u1ea7y gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t trong t\u1ed5 d\u1ef1 \u00e1n th\u1ebf n\u00e0o? H\u00ecnh m\u1eabu c\u1ee7a xung \u0111\u1ed9t l\u00e0 g\u00ec v\u00e0 th\u1ea7y s\u1ebd l\u00e0m g\u00ec n\u1ebfu th\u1ea7y l\u00e0 ng\u01b0\u1eddi qu\u1ea3n l\u00ed d\u1ef1 \u00e1n?”<\/span><\/p>\n

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\u0110\u00e1p: Xung \u0111\u1ed9t x\u1ea3y ra trong m\u1ecdi d\u1ef1 \u00e1n do va ch\u1ea1m c\u00e1 nh\u00e2n; b\u1ea5t \u0111\u1ed3ng v\u1ec1 c\u00e1ch l\u00e0m c\u00f4ng vi\u1ec7c v\u00e0 nhi\u1ec1u l\u00ed do kh\u00e1c. L\u00e0 ng\u01b0\u1eddi qu\u1ea3n l\u00ed d\u1ef1 \u00e1n, b\u1ea1n ph\u1ea3i gi\u1ea3i quy\u1ebft m\u1ecdi b\u1ea5t \u0111\u1ed3ng tr\u01b0\u1edbc khi \u0111\u1ec3 n\u00f3 tho\u00e1t ra ngo\u00e0i s\u1ef1 ki\u1ec3m so\u00e1t. C\u00e1ch t\u1ed1t nh\u1ea5t l\u00e0 ph\u1ea3i ch\u1eafc c\u1ea3 hai b\u00ean \u0111\u1ec1u t\u1edbi v\u1edbi gi\u1ea3i ph\u00e1p theo c\u00e1ch c\u1ee7a h\u1ecd v\u00ec b\u1ea1n kh\u00f4ng th\u1ec3 gi\u1ea3i \u0111\u01b0\u1ee3c n\u00f3 cho h\u1ecd; cho d\u00f9 b\u1ea1n c\u00f3 gi\u1ea3i, h\u1ecd c\u00f3 th\u1ec3 kh\u00f4ng h\u00e0i l\u00f2ng v\u1edbi gi\u1ea3i ph\u00e1p c\u1ee7a b\u1ea1n.<\/p>\n

L\u00e0 ng\u01b0\u1eddi qu\u1ea3n l\u00ed d\u1ef1 \u00e1n b\u1ea1n ph\u1ea3i thu x\u1ebfp cu\u1ed9c g\u1eb7p v\u1edbi t\u1eebng c\u00e1 nh\u00e2n tham gia v\u00e0o xung \u0111\u1ed9t. \u0110i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i l\u1eafng nghe c\u00e1ch nh\u00ecn c\u1ee7a t\u1eebng ng\u01b0\u1eddi, m\u1ecdi ng\u01b0\u1eddi \u0111\u1ec1u c\u00f3 c\u00e1i g\u00ec \u0111\u00f3 \u0111\u1ec3 n\u00f3i cho n\u00ean b\u1ea1n ph\u1ea3i l\u1eafng nghe c\u1ea9n th\u1eadn v\u00e0 kh\u00f4ng v\u1ed9i v\u00e0ng \u0111i t\u1edbi k\u1ebft lu\u1eadn n\u00e0o. B\u1ea1n ph\u1ea3i h\u1ecfi v\u1ea5n \u0111\u1ec1 l\u00e0 g\u00ec. H\u1ecd mu\u1ed1n g\u00ec? Gi\u1ea3i ph\u00e1p c\u00f3 th\u1ec3 s\u1ebd l\u00e0 g\u00ec? C\u00e1c ph\u01b0\u01a1ng \u00e1n kh\u00e1c l\u00e0 g\u00ec? L\u00e0m sao h\u1ecd c\u00f3 th\u1ec3 qua \u0111\u01b0\u1ee3c v\u1ea5n \u0111\u1ec1 v\u00e0 l\u00e0m vi\u1ec7c c\u00f9ng nhau l\u1ea7n n\u1eefa. \u0110i\u1ec1u quan tr\u1ecdng l\u00e0 gi\u1ea3i th\u00edch r\u1eb1ng xung \u0111\u1ed9t gi\u1eefa h\u1ecd \u0111ang \u1ea3nh h\u01b0\u1edfng t\u1edbi d\u1ef1 \u00e1n v\u00e0 t\u1ed5 nh\u01b0 m\u1ed9t to\u00e0n th\u1ec3.<\/p>\n

Sau khi l\u1eafng nghe c\u1ea3 hai b\u00ean v\u00e0 hi\u1ec3u r\u00f5 v\u1ea5n \u0111\u1ec1, b\u1ea1n \u0111\u1ec1 ngh\u1ecb c\u1ea3 hai b\u00ean c\u00f9ng t\u1edbi v\u0103n ph\u00f2ng c\u1ee7a b\u1ea1n. Vai tr\u00f2 c\u1ee7a b\u1ea1n s\u1ebd l\u00e0m cho h\u1ecd n\u00f3i chuy\u1ec7n v\u1edbi nhau v\u1ec1 v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd, c\u0169ng nh\u01b0 c\u00e1c \u00fd t\u01b0\u1edfng \u0111\u1ec3 gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t v\u00e0 \u0111i t\u1edbi tho\u1ea3 thu\u1eadn v\u1ec1 c\u00e1ch gi\u1ea3i quy\u1ebft n\u00f3. \u0110i\u1ec1u quan tr\u1ecdng c\u1ea7n nh\u1edb l\u00e0 b\u1ea1n kh\u00f4ng th\u1ec3 gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c n\u00f3 cho h\u1ecd m\u00e0 h\u1ecd ph\u1ea3i t\u1ef1 m\u00ecnh gi\u1ea3i quy\u1ebft n\u00f3. B\u1ea1n t\u1ea1o \u0111i\u1ec1u ki\u1ec7n th\u1ea3o lu\u1eadn cho h\u1ecd v\u00e0 gi\u00fap h\u1ecd gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t trong b\u1ea3n th\u00e2n h\u1ecd.<\/p>\n

T\u1ea5t nhi\u00ean, th\u1ec9nh tho\u1ea3ng tho\u1ea3 thu\u1eadn kh\u00f4ng th\u1ec3 \u0111\u01b0\u1ee3c \u0111\u1ea1t t\u1edbi. Trong t\u00ecnh hu\u1ed1ng n\u00e0y, b\u1ea1n ph\u1ea3i \u0111i t\u1edbi gi\u1ea3i ph\u00e1p t\u1ea1m th\u1eddi \u0111i\u1ec1u cho ph\u00e9p h\u1ecd l\u00e0m vi\u1ec7c c\u00f9ng nhau. Th\u00f4ng th\u01b0\u1eddng l\u00e0 ph\u00e2n t\u00e1ch t\u01b0\u01a1ng t\u00e1c c\u1ee7a h\u1ecd b\u1eb1ng vi\u1ec7c ph\u00e2n c\u00f4ng cho h\u1ecd v\u00e0o c\u00e1c nh\u00f3m kh\u00e1c nhau, c\u00e1c nhi\u1ec7m v\u1ee5 kh\u00e1c nhau m\u1eb7c d\u1ea7u h\u1ecd v\u1eabn ph\u1ea3i l\u00e0m vi\u1ec7c c\u00f9ng nhau h\u01b0\u1edbng t\u1edbi th\u00e0nh c\u00f4ng c\u1ee7a d\u1ef1 \u00e1n. B\u1ea1n c\u1ea7n gi\u1ea3i th\u00edch cho h\u1ecd r\u1eb1ng h\u1ecd ph\u1ea3i hi\u1ec3u \u0111i\u1ec1u \u0111\u00f3 nh\u01b0 gi\u1ea3i ph\u00e1p cu\u1ed1i c\u00f9ng tr\u01b0\u1edbc khi h\u00e0nh \u0111\u1ed9ng quy\u1ebft li\u1ec7t c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n.<\/p>\n

L\u00e0 ng\u01b0\u1eddi qu\u1ea3n l\u00ed d\u1ef1 \u00e1n, b\u1ea1n s\u1ebd c\u1ea7n theo d\u00f5i v\u1edbi h\u1ecd m\u1ed9t c\u00e1ch c\u00e1 nh\u00e2n \u0111\u1ec3 ki\u1ec3m v\u1ec1 c\u00e1ch m\u1ecdi s\u1ef1 l\u00e0m vi\u1ec7c, v\u00e0 cung c\u1ea5p cho h\u1ecd s\u1ef1 h\u1ed7 tr\u1ee3 h\u1ecd c\u1ea7n \u0111\u1ec3 li\u00ean t\u1ee5c l\u00e0m vi\u1ec7c h\u01b0\u1edbng t\u1edbi m\u1ee5c \u0111\u00edch chung c\u1ee7a d\u1ef1 \u00e1n. S\u1ef1 kh\u00e1ch quan c\u1ee7a b\u1ea1n s\u1ebd gi\u00fap cho h\u1ecd hi\u1ec3u c\u00e1ch h\u1ecd \u0111ang tham gia s\u00e2u v\u00e0o qua d\u1ef1 \u00e1n n\u00e0y b\u1eb1ng vi\u1ec7c l\u00e0 chuy\u00ean nghi\u1ec7p v\u1edbi nhau.<\/p>\n

 <\/p>\n

—-English version—-<\/p>\n

Solving conflicts<\/p>\n

A student ask me: \u201cHow do you solve conflict in a project team? What is the pattern of a conflict and what would you do if you are a project manager?<\/p>\n

Answer: Conflicts happen in every project due to personality clashes; disagreement on how to do work and many other reasons. As a project manager, you must solve any conflict before it gets out of control. The best way is to make sure that both sides are coming up with the solution on their own since you cannot solve it for them; even if you do, they may not be happy with your solution.<\/p>\n

As project manager you must arrange a meeting with each individual involved in the conflict. It is important to listen to each person\u2019s view, everybody has something to say so you must listen carefully and do not hurry to come up with any conclusion. You must ask what the issue is. What do they want? What would be the possible solution? What are other alternatives? How can they get pass the issue and working together again. It is important to explain that the conflict between them is affecting the project and the team as a whole.<\/p>\n

After listening to both sides and understand the issue well, you ask both sides come to your office together. Your role will be to get them talking to each other about their issue, as well as ideas to resolve the conflict and coming to an agreement on how to resolve it. It is important to remember that you cannot solve it for them but they must do it themselves. You are facilitating the discussion for them and help them solve the conflict among themselves.<\/p>\n

Of course, sometimes agreement cannot be reached. In this worst situation, you must come up with a temporary solution that allows them to work together. It is usually separate their interactions by assign them into different group, different tasks although they still have to work together professionally toward the successful of the project. You need to explain to them that they must understand that as the last solution before dramatic action can be implemented.<\/p>\n

As project manager, you will need to do a follow up with them individually to check on how things are working, and provide them the support they need to continue to work toward the common goals of the project. Your objective is to help them understand how they are going to get through this project by being professional with each other.<\/p>\n","protected":false},"excerpt":{"rendered":"

M\u1ed9t sinh vi\u00ean h\u1ecfi t\u00f4i: \u201cTh\u1ea7y gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t trong t\u1ed5 d\u1ef1 \u00e1n th\u1ebf n\u00e0o? H\u00ecnh m\u1eabu c\u1ee7a xung \u0111\u1ed9t l\u00e0 g\u00ec v\u00e0 th\u1ea7y … <\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[24,20],"tags":[],"class_list":["post-171","post","type-post","status-publish","format-standard","hentry","category-quan-li-du-an","category-ki-nghe-phan-mem"],"_links":{"self":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts\/171","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=171"}],"version-history":[{"count":3,"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts\/171\/revisions"}],"predecessor-version":[{"id":173,"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts\/171\/revisions\/173"}],"wp:attachment":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=171"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=171"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=171"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}