{"id":1239,"date":"2013-07-01T17:37:27","date_gmt":"2013-07-01T10:37:27","guid":{"rendered":"http:\/\/science-technology.vn\/?p=1239"},"modified":"2013-07-01T17:37:27","modified_gmt":"2013-07-01T10:37:27","slug":"bao-cao-ve-khoan-ngoai-cntt","status":"publish","type":"post","link":"https:\/\/science-technology.vn\/?p=1239","title":{"rendered":"B\u00e1o c\u00e1o v\u1ec1 kho\u00e1n ngo\u00e0i CNTT"},"content":{"rendered":"

M\u1ed9t kh\u1ea3o c\u1ee9u kinh t\u1ebf to\u00e0n c\u1ea7u \u0111\u00e3 x\u00e1c nh\u1eadn c\u00f4ng ngh\u1ec7 th\u00f4ng tin (CNTT) \u0111ang t\u1ea1o ra nhi\u1ec1u vi\u1ec7c l\u00e0m v\u00e0 d\u1eabn l\u00e1i t\u0103ng tr\u01b0\u1edfng kinh t\u1ebf t\u1ed1t h\u01a1n ch\u1ebf t\u1ea1o. D\u1eabn l\u00e1i kinh doanh CNTT n\u1ec1n t\u1ea3ng nh\u1ea5t l\u00e0 kho\u00e1n ngo\u00e0i, y\u00eau c\u1ea7u \u00edt ch\u00ed ph\u00ed nh\u01b0ng l\u1ee3i nhu\u1eadn l\u1edbn h\u01a1n. Kh\u1ea3o c\u1ee9u n\u00e0y th\u1ea5y r\u1eb1ng trong n\u0103m 2011, M\u0129 v\u00e0 ch\u00e2u \u00c2u chi x\u1ea5p x\u1ec9 $245 t\u1ec9 \u0111\u00f4 la trong kho\u00e1n ngo\u00e0i v\u00e0 t\u1ea1o ra tr\u00ean m\u1ed9t tri\u1ec7u vi\u1ec7c l\u00e0m m\u1edbi tr\u00ean to\u00e0n th\u1ebf gi\u1edbi. Khi kinh t\u1ebf to\u00e0n c\u1ea7u \u0111ang ph\u1ee5c h\u1ed3i, nhi\u1ec1u c\u00f4ng ti ph\u01b0\u01a1ng t\u00e2y s\u1eb5n l\u00f2ng kho\u00e1n ngo\u00e0i do thi\u1ebfu h\u1ee5t k\u0129 n\u0103ng m\u1ea5u ch\u1ed1t \u1edf n\u01b0\u1edbc h\u1ecd. Kh\u1ea3o c\u1ee9u n\u00e0y d\u1ef1 b\u00e1o r\u1eb1ng kh\u1ed1i l\u01b0\u1ee3ng n\u00e0y c\u00f3 th\u1ec3 l\u00ean tr\u00ean $400 t\u1ec9 \u0111\u00f4 la trong n\u0103m n\u0103m t\u1edbi v\u1edbi hai t\u1edbi ba tri\u1ec7u vi\u1ec7c l\u00e0m m\u1edbi \u0111\u01b0\u1ee3c t\u1ea1o ra. Tuy nhi\u00ean m\u1ed9t s\u1ed1 v\u1ea5n \u0111\u1ec1 \u0111\u00e3 \u0111\u01b0\u1ee3c nh\u1eadn di\u1ec7n. V\u1ea5n \u0111\u1ec1 s\u1ed1 m\u1ed9t l\u00e0 trao \u0111\u1ed5i k\u00e9m \u0111i\u1ec1u th\u01b0\u1eddng d\u1eabn t\u1edbi kh\u00e1ch h\u00e0ng hi\u1ec3u nh\u1ea7m v\u00e0 kh\u00f4ng h\u00e0i l\u00f2ng. Kh\u1ea3o c\u1ee9u n\u00e0y d\u1ef1 b\u00e1o r\u1eb1ng khi kho\u00e1n ngo\u00e0i tr\u1edf n\u00ean lan r\u1ed9ng, nhi\u1ec1u kh\u00e1ch h\u00e0ng s\u1ebd th\u1ea5t v\u1ecdng v\u1edbi hi\u1ec7u n\u0103ng c\u1ee7a m\u1ed9t s\u1ed1 nh\u00e0 cung c\u1ea5p v\u00e0 nhi\u1ec1u ng\u01b0\u1eddi s\u1ebd chuy\u1ec3n sang nh\u00e0 cung c\u1ea5p kh\u00e1c.<\/span><\/p>\n

Kh\u1ea3o c\u1ee9u n\u00e0y c\u0169ng th\u1ea5y r\u1eb1ng c\u00e1c c\u00f4ng ti kho\u00e1n ngo\u00e0i l\u1ea7n \u0111\u1ea7u ti\u00ean tin r\u1eb1ng nh\u00e0 cung c\u1ea5p c\u1ee7a h\u1ecd c\u00f3 k\u0129 n\u0103ng cao, nh\u01b0ng c\u00e1ch nh\u00ecn c\u1ee7a h\u1ecd thay \u0111\u1ed5i nhanh ch\u00f3ng, khi nh\u00e0 cung c\u1ea5p kh\u00f4ng \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c mong \u0111\u1ee3i c\u1ee7a h\u1ecd. G\u1ea7n 92 ph\u1ea7n tr\u0103m c\u00e1c c\u00f4ng ti l\u1ea7n \u0111\u1ea7u kho\u00e1n ngo\u00e0i ph\u00e0n n\u00e0n r\u1eb1ng nh\u00e0 cung c\u1ea5p c\u1ee7a h\u1ecd kh\u00f4ng c\u00f3 k\u0129 n\u0103ng qu\u1ea3n l\u00ed d\u1ef1 \u00e1n ph\u1ea7n m\u1ec1m t\u1ed1t. H\u1ecd th\u01b0\u1eddng kh\u00f4ng \u0111\u00e1p \u1ee9ng l\u1ecbch bi\u1ec3u \u0111\u01b0\u1ee3c mong \u0111\u1ee3i, c\u00f3 v\u1ea5n \u0111\u1ec1 trao \u0111\u1ed5i k\u00e9m do k\u00e9m l\u00e0m ch\u1ee7 ti\u1ebfng Anh, v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m k\u00e9m. M\u1ed9t s\u1ed1 c\u00e1c l\u00ed do h\u00e0ng \u0111\u1ea7u cho kh\u00f4ng tho\u1ea3 m\u00e3n kho\u00e1n ngo\u00e0i bao g\u1ed3m:<\/p>\n

1) Nh\u00e0 cung c\u1ea5p kh\u00f4ng hi\u1ec3u kinh doanh c\u1ee7a kh\u00e1ch h\u00e0ng: Nhi\u1ec1u nh\u00e0 cung c\u1ea5p v\u1ed9i v\u00e0ng ki\u1ebfm h\u1ee3p \u0111\u1ed3ng thay v\u00ec th\u1ef1c s\u1ef1 hi\u1ec3u nhu c\u1ea7u kh\u00e1ch h\u00e0ng. Vi\u1ec7c thi\u1ebfu k\u0129 n\u0103ng ph\u00e2n t\u00edch y\u00eau c\u1ea7u c\u1ee7a h\u1ecd gi\u1edbi h\u1ea1n n\u0103ng l\u1ef1c c\u1ee7a h\u1ecd \u0111\u1ec3 cung c\u1ea5p h\u1ed7 tr\u1ee3 t\u1ed1t h\u01a1n. K\u0129 n\u0103ng ng\u00f4n ng\u1eef b\u1ecb gi\u1edbi h\u1ea1n c\u1ee7a h\u1ecd (ti\u1ebfng Anh) ng\u0103n c\u1ea3n h\u1ecd x\u00e2y d\u1ef1ng quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 ng\u01b0\u1eddi d\u00f9ng.<\/p>\n

2) Nh\u00e0 cung c\u1ea5p kh\u00f4ng trao \u0111\u1ed5i t\u00ecnh tr\u1ea1ng ch\u00ednh x\u00e1c m\u00e0 d\u1ef1a nhi\u1ec1u v\u00e0o m\u1ed1i quan h\u1ec7 c\u00e1 nh\u00e2n: C\u00f3 l\u1ed7 h\u1ed5ng l\u1edbn gi\u1eefa \u0111\u1ea1i di\u1ec7n nh\u00e0 cung c\u1ea5p v\u00e0 c\u00f4ng nh\u00e2n CNTT ng\u01b0\u1eddi th\u1ef1c t\u1ebf l\u00e0m c\u00f4ng vi\u1ec7c. Ng\u01b0\u1eddi ti\u1ebfp th\u1ecb v\u00e0 \u0111\u1ea1i di\u1ec7n th\u01b0\u1eddng \u0111\u01b0a ra nhi\u1ec1u h\u1ee9a h\u1eb9n nh\u01b0ng c\u00f4ng nh\u00e2n CNTT c\u1ee7a h\u1ecd kh\u00f4ng th\u1ec3 chuy\u1ec3n giao \u0111\u01b0\u1ee3c. Kh\u00f4ng c\u00f3 chu tr\u00ecnh ph\u1ea3n h\u1ed3i \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o \u0111\u00f3ng c\u00e1c v\u1ea5n \u0111\u1ec1 k\u0129 thu\u1eadt v\u00e0 \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng l\u1ed7i \u0111\u01b0\u1ee3c s\u1eeda v\u00e0 \u0111\u01b0\u1ee3c kh\u00e1m ph\u00e1.<\/p>\n

3) Nh\u00e0 cung c\u1ea5p kh\u00f4ng hi\u1ec3u qu\u1ea3n l\u00ed r\u1ee7i\u00a0 ro: Nhi\u1ec1u nh\u00e0 cung c\u1ea5p l\u00e0m kho\u00e1n ngo\u00e0i kh\u00f4ng c\u00f3 kh\u1ea3 n\u0103ng th\u1ea5y tr\u01b0\u1edbc c\u00e1c r\u1ee7i ro k\u0129 thu\u1eadt. Nh\u1eefng ng\u01b0\u1eddi ph\u00e1t tri\u1ec3n kh\u00f4ng hi\u1ec3u qu\u1ea3n l\u00ed thay \u0111\u1ed5i v\u00e0 qui tr\u00ecnh y\u00eau c\u1ea7u thay \u0111\u1ed5i. Nhi\u1ec1u ng\u01b0\u1eddi ch\u1ec9 t\u01b0\u01a1ng t\u00e1c v\u1edbi \u0111i\u1ec1u x\u1ea3y ra h\u01a1n l\u00e0 bi\u1ebft c\u00e1ch ng\u0103n ng\u1eeba ch\u00fang. M\u1ed9t s\u1ed1 th\u1eadm ch\u00ed kh\u00f4ng hi\u1ec3u ph\u1ea1m vi v\u1ea5n \u0111\u1ec1, hay kh\u00f4ng c\u00f3 k\u1ebf ho\u1ea1ch d\u1ef1 ph\u00f2ng khi nh\u1eefng \u0111i\u1ec1u b\u1ea5t ng\u1edd x\u1ea3y ra. Nhi\u1ec1u v\u1ea5n \u0111\u1ec1 kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u1ec1 c\u1eadp t\u1edbi trong khi x\u00f4 v\u00e0o chuy\u1ec3n giao s\u1ea3n ph\u1ea9m. \u0110i\u1ec1u n\u00e0y th\u01b0\u1eddng d\u1eabn t\u1edbi nh\u1eefng kh\u00f3 kh\u0103n k\u0129 thu\u1eadt ph\u1ee5 th\u00eam m\u00e0 v\u1ec1 ngu\u1ed3n g\u1ed1c kh\u00f4ng th\u1ea5y tr\u01b0\u1edbc \u0111\u01b0\u1ee3c.<\/p>\n

4) Nh\u00e0 cung c\u1ea5p kh\u00f4ng thi\u1ebft l\u1eadp \u0111\u1ed9 \u0111o li\u00ean quan t\u1edbi gi\u00f3ng th\u1eb3ng v\u00e0 ph\u1ea3n \u00e1nh k\u1ebft qu\u1ea3 mong mu\u1ed1n v\u00e0 thi\u1ebft l\u1eadp th\u1ee7 t\u1ee5c b\u00e1o c\u00e1o \u0111\u1ec3 gi\u00e1m s\u00e1t ti\u1ebfn b\u1ed9. Kh\u00f4ng c\u00f3 \u0111\u1ed9 \u0111o hi\u1ec7u n\u0103ng ch\u00ednh x\u00e1c v\u1ec1 chi ph\u00ed, ch\u1ea5t l\u01b0\u1ee3ng, k\u0129 n\u0103ng v\u00e0 th\u00f4ng tin hi\u1ec7u n\u0103ng.<\/p>\n

5) Vi\u1ec7c thi\u1ebfu kinh nghi\u1ec7m c\u1ee7a nh\u00e0 cung c\u1ea5p v\u1edbi l\u00e0m kho\u00e1n ngo\u00e0i: Nhi\u1ec1u nh\u00e0 cung c\u1ea5p l\u00e0 c\u00e1c c\u00f4ng ti nh\u1ecf l\u1ebb cung c\u1ea5p d\u1ecbch v\u1ee5 \u1edf th\u1ecb tr\u01b0\u1eddng \u0111\u1ecba ph\u01b0\u01a1ng r\u1ed3i m\u1edf r\u1ed9ng v\u00e0o kho\u00e1n ngo\u00e0i to\u00e0n c\u1ea7u. Nhi\u1ec1u nh\u00e0 cung c\u1ea5p kh\u00f4ng hi\u1ec3u \u00fd \u0111\u1ecbnh v\u00e0 h\u1eadu qu\u1ea3 c\u1ee7a ph\u1ea1m vi c\u00f4ng vi\u1ec7c (\u0111i\u1ec1u n\u00e0o \u1edf trong v\u00e0 \u0111i\u1ec1u n\u00e0o \u1edf ngo\u00e0i). Kh\u00f4ng bi\u1ebft m\u1ee9c d\u1ecbch v\u1ee5 m\u00e0 \u0111\u00e3 \u0111\u01b0\u1ee3c l\u00e0m h\u1ee3p \u0111\u1ed3ng v\u00e0 c\u00e1ch h\u1ecd l\u00e0m kh\u00e1c bi\u1ec7t t\u1eeb m\u00f4i tr\u01b0\u1eddng \u0111\u1ecba ph\u01b0\u01a1ng c\u1ee7a h\u1ecd. Kh\u00f4ng c\u00f3 c\u00e1c th\u1ee7 t\u1ee5c qu\u1ea3n l\u00ed \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c s\u1ef1 c\u1ed1, thay \u0111\u1ed5i, v\u1ea5n \u0111\u1ec1 v\u00e0 c\u00e1ch \u0111\u01b0a v\u1ea5n \u0111\u1ec1 l\u00ean c\u1ea5p cao h\u01a1n, v\u00e0 c\u00e1ch nh\u1eefng th\u1ee7 t\u1ee5c n\u00e0y kh\u00e1c v\u1edbi m\u00f4i tr\u01b0\u1eddng v\u1eadn h\u00e0nh tr\u01b0\u1edbc \u0111\u00e2y c\u1ee7a h\u1ecd.<\/p>\n

B\u00e1o c\u00e1o n\u00e0y ph\u00ea b\u00ecnh nhi\u1ec1u v\u1ec1 c\u00e1c quy\u1ebft \u0111\u1ecbnh l\u00e0m kinh doanh d\u1ef1a tr\u00ean chi ph\u00ed th\u1ea5p. N\u00f3 k\u1ebft lu\u1eadn: \u201cChi ph\u00ed th\u1ea5p kh\u00f4ng \u0111\u1ea3m b\u1ea3o cho ch\u1ea5t l\u01b0\u1ee3ng, \u0111\u1eb7c bi\u1ec7t \u1edf c\u00e1c n\u01b0\u1edbc n\u01a1i h\u1ec7 th\u1ed1ng gi\u00e1o d\u1ee5c v\u1eabn c\u00f2n l\u1ea1c h\u1eadu. Khi c\u00f4ng ngh\u1ec7 thay \u0111\u1ed5i nhanh ch\u00f3ng v\u00e0 nhu c\u1ea7u c\u0169ng thay \u0111\u1ed5i t\u01b0\u01a1ng \u1ee9ng nh\u01b0ng \u1edf m\u1ed9t s\u1ed1 n\u01b0\u1edbc, \u0111\u00e0o t\u1ea1o v\u1eabn c\u00f2n t\u1eadp trung v\u00e0o ph\u00e1t tri\u1ec3n ng\u01b0\u1eddi l\u1eadp tr\u00ecnh v\u00e0 ng\u01b0\u1eddi ki\u1ec3m th\u1eed thay v\u00ec nh\u1eefng ng\u01b0\u1eddi ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m c\u00f3 k\u0129 n\u0103ng v\u00e0 c\u00e1c ki\u1ebfn tr\u00fac s\u01b0. C\u00e1c n\u01b0\u1edbc n\u00e0y ph\u1ea3i hi\u1ec3u r\u1eb1ng kho\u00e1n ngo\u00e0i l\u00e0 m\u1ed1i quan h\u1ec7 d\u00e0i h\u1ea1n y\u00eau c\u1ea7u tin c\u1eady \u0111\u1ec3 \u0111\u1ea3m\u00a0 b\u1ea3o r\u1eb1ng c\u1ea3 hai b\u00ean hi\u1ec3u \u0111\u1ea7y \u0111\u1ee7 c\u00e1c mong \u0111\u1ee3i v\u00e0 k\u1ebft qu\u1ea3. Vi\u1ec7c thi\u1ebfu \u0111\u00e0o t\u1ea1o k\u1ec9 lu\u1eadt k\u0129 ngh\u1ec7 ph\u1ea7n m\u1ec1m trong h\u1ec7 th\u1ed1ng gi\u00e1o d\u1ee5c c\u1ee7a h\u1ecd l\u00e0 nguy\u00ean nh\u00e2n ch\u00ednh cho nh\u01b0\u1ee3c \u0111i\u1ec3m n\u00e0y. Ng\u00e0y nay ph\u1ea7n m\u1ec1m \u0111ang ng\u00e0y c\u00e0ng ph\u1ee9c t\u1ea1p h\u01a1n v\u00e0 n\u00f3 y\u00eau c\u1ea7u nhi\u1ec1u \u0111\u00e0o t\u1ea1o c\u00f3 k\u1ec9 lu\u1eadt h\u01a1n. C\u1ea5p qu\u1ea3n l\u00ed ph\u1ea3i hi\u1ec3u r\u1eb1ng kho\u00e1n ngo\u00e0i CNTT l\u00e0 m\u1ed1i quan h\u1ec7 \u0111\u1ed1i t\u00e1c hay d\u00e0i h\u1ea1n ch\u1ee9 kh\u00f4ng ph\u1ea3i h\u1ee3p \u0111\u1ed3ng. Th\u00f4ng th\u01b0\u1eddng sau khi h\u1ee3p \u0111\u1ed3ng \u0111\u01b0\u1ee3c k\u00ed, m\u1ed9t s\u1ed1 nh\u00e0 cung c\u1ea5p v\u1ed9i v\u00e0ng t\u00ecm kh\u00e1ch h\u00e0ng m\u1edbi; h\u1ee3p \u0111\u1ed3ng m\u1edbi thay v\u00ec x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng hi\u1ec7n c\u00f3 v\u00e0 th\u00e1i \u0111\u1ed9 \u0111\u00f3 ph\u1ea3i thay \u0111\u1ed5i. \u0110\u1ec3 gi\u1eef cho kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 duy tr\u00ec trao \u0111\u1ed5i t\u1ed1t \u0111\u1ec3 hi\u1ec3u v\u1ecb tr\u00ed c\u1ee7a kh\u00e1ch h\u00e0ng. Kh\u00f4ng c\u00f3 trao \u0111\u1ed5i t\u1ed1t x\u1ea3y ra, kh\u00f3 x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c tin c\u1eady v\u00e0 tin t\u01b0\u1edfng v\u00e0 \u0111\u00f3 l\u00e0 l\u00ed do t\u1ea1i sao g\u1ea7n m\u1ed9t n\u1eeda kinh doanh kho\u00e1n ngo\u00e0i v\u1eabn \u0111i sang \u1ea4n \u0110\u1ed9 m\u1eb7c d\u1ea7u chi ph\u00ed l\u00e0m kinh doanh \u1edf \u1ea4n \u0110\u1ed9 \u0111\u00e3 t\u0103ng d\u1ea7n l\u00ean.\u201d<\/p>\n

 <\/p>\n

—-English version—-<\/p>\n

 <\/p>\n

A report on IT outsourcing<\/p>\n

A new global economic study has confirmed that Information Technology (IT) is creating more jobs and driving economic growth better than manufacturing. The most fundamental IT business driver is the outsourcing which requires little cost but larger profits. The study found that in 2011, the U.S and Europe spent approximately $245 billion dollars in outsourcing and created over million new jobs worldwide. As the global economy is recovering, more western companies are willing to outsource due to the critical skills shortage in their countries. The study predicts that the amount could go up to over $400 billion dollars in the next five years with two to three million new jobs created. However some issues have been identified. The number one issue is miscommunication which often leads to misunderstanding and unhappy customers. The study predicts that as outsourcing is becoming more widespread, more customers will be dissatisfied with the performance of some suppliers and many will switch to new suppliers.<\/p>\n

The study also found that companies that outsource for the first time often believed that their suppliers were highly skilled, but their views changed rapidly, as suppliers did not meet their expectations. Nearly 92 percent of first time outsourcing companies complained that their suppliers did not have good software project management skills. They often did not meet their expected schedules, had communication problems due to poor command of English language, and poor product quality. Some of the top reasons for outsourcing dissatisfaction include:<\/p>\n

1)\u00a0\u00a0\u00a0 Suppliers do not understand customers\u2019 business: Many suppliers are so hurry to get contracts rather than really understand customers\u2019 needs. Their lack of requirements analysis skills limits their ability to provide better supports. Their limited language skills (English) prevent them from building relationship with customers and users.<\/p>\n

2)\u00a0\u00a0\u00a0 Suppliers do not communicate accurate status but rely more on personal relationships: There is a big gap between supplier representatives and IT workers who actually do the works. Marketing and representatives often make a lot of promises but their IT workers cannot deliver. There is no feedback loops to ensure closure on technical issues and to ensure that defects are fixed after discovered.<\/p>\n

3)\u00a0\u00a0\u00a0 Suppliers do not understand risk management: Many outsourcing suppliers are unable to foreseen technical risks. Developers do not understand change management and change request processes. Many only react to what happen rather than know how to prevent them. Some do not even understand scopes of work, or have contingency plans when unexpected things happen. Many issues go unaddressed in the rush to deliver product. This often led to additional technical difficulties that were originally unforeseen.<\/p>\n

4)\u00a0\u00a0\u00a0 Suppliers do not establish relevant metrics that align and reflect the desired outcome and establish reporting procedures to monitor progress. There is no accurate metric performance on cost, quality, skills, and performance information.<\/p>\n

5)\u00a0\u00a0\u00a0 Suppliers’ lack of experience with outsourcing: Many suppliers are small software companies provide services in local markets then expand into global outsourcing. Many do not understand the intent and implications of the scope of work (what’s in and what’s out). Know the service levels that have been contracted for and how they differ from their local environment. There are no management procedures for handling incidents, changes, problems and escalations, and how these procedures differ from their previous operating environment.<\/p>\n

The report is highly critical of decision to do business based on low cost. It concludes; \u201cLow cost does not guarantee quality, especially in countries where education systems are still backward. As technology change quickly and the needs also change accordingly but in some countries, training is still focusing on develop programmers and testers instead of skilled software developers and architects. These countries should understand that outsourcing is a long term relationship that requires trust to ensuring that both sides fully understand the expectations and outcomes. The lack of training of a software engineering discipline in their education system is a major cause for this weakness. Today software is getting more complex and it requires a more disciplined training. Management must understand that IT outsourcing is a partnership or long term relationship not a contract. Usually after the contract is signed, some suppliers are hurrying to seek new customers; new contracts rather than build relationship with existing customers and that attitude must change. To keep customers happy, it is important to maintain good communication to understand the position of customers. Without good communication to take place, it is difficult to build trust and confidence and that is why almost half of the IT outsourcing business is still going to India although the cost of doing business in India has been increasing steadily.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

M\u1ed9t kh\u1ea3o c\u1ee9u kinh t\u1ebf to\u00e0n c\u1ea7u \u0111\u00e3 x\u00e1c nh\u1eadn c\u00f4ng ngh\u1ec7 th\u00f4ng tin (CNTT) \u0111ang t\u1ea1o ra nhi\u1ec1u vi\u1ec7c l\u00e0m v\u00e0 d\u1eabn l\u00e1i t\u0103ng … <\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1239","post","type-post","status-publish","format-standard","hentry","category-xu-huong-toan-cau"],"_links":{"self":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts\/1239","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1239"}],"version-history":[{"count":1,"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts\/1239\/revisions"}],"predecessor-version":[{"id":1240,"href":"https:\/\/science-technology.vn\/index.php?rest_route=\/wp\/v2\/posts\/1239\/revisions\/1240"}],"wp:attachment":[{"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1239"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1239"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/science-technology.vn\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1239"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}